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“Luxury hotel, great stop before catching our flight” 4 of 5 stars
Review of Fairmont The Norfolk

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Fairmont The Norfolk
Ranked #4 of 156 Hotels in Nairobi
Certificate of Excellence
Abbotsford, BC
Level Contributor
56 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
“Luxury hotel, great stop before catching our flight”
4 of 5 stars Reviewed April 8, 2013

We stayed at the Norfolk for one night, arriving at 2am to check in for a 1 night stay before catching our flight with Safari Link to the Masai Mara. The hotel is in a beautiful historic building that's been well maintained and updated and has the feel of a 5 star luxury hotel with all the amenities you would expect at a Fairmont. The rooms were beautiful and beds very comfortable. We had trouble with our air conditioning but the problem was quickly addressed. Service is excellent. We ordered room service for breakfast and it was expensive but very delicious. Grounds are well maintained and everything is spotless. The area was quiet and peaceful even though you are right in the middle of the city! Great 1 night stay and perfect place to rest before catching a flight.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank AmberAbbotsford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this review, April 17, 2013
Dear Amber Abbotsford,


Thank you very much for sharing your memorable stay at Fairmont The Norfolk

We’re elated that you enjoyed the whole ambience, beautiful gardens, delicious food & excellent service.

We look forward to welcome you back again in the near future.


Kind Regards,

Richard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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837 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (180)
Date | Rating
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Mombasa
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 4, 2013

Fairmont The Norfolk combines it all: a central location, extremely well-trained staff who are cheerful, helpful and stylish at the same time and very pleasant and comfortable accommodation. All amenities one can wish for under the African and international sun are provided. Despite its renovations, the hotel has kept its colonial architecture and most of its characteristic charm. The well maintained garden is a romantic oasis, with a variety of palms and flowering shrubs. In front of the a la carte restaurant's verandah one can relax in a small herb garden, enjoying different fragrancies while watching small colourful birds hop about.
Whether on business or not, here, in the centre of the city, guests are able to enjoy Kenya's natural beauty and its upcountry crisp air.
I stayed at the Norfolk over the Easterweekend and over and over again have been surprised with home made delicacies brought to my room, all of them very elegantly presented, being not only delicious but also reflecting the exceptional creativity of the hotel's chef.
Last but not least: the heated15 metre long pool, located in a quiet corner of the compound, is a blessing for tired bones.

Room Tip: A deluxe room on the second (top) floor of the main building will provide you with a lovely view of...
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  • Stayed March 2013, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Arteve_Diani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this review, April 17, 2013
Dear Arteve_Diani,


Thank you for taking time to share your feedback.

We highly appreciate your great comments about our Hotel and in particular on our amenities, staff, services, colonial architecture & central location.

We look forward to welcoming you back in the near future.


Kind Regards,

Richard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lucerne, Switzerland
1 review
5 of 5 stars Reviewed April 3, 2013

Just Excellent employees in this nice hotel . They are helping in any situation to make the stay for the quest as convenience as possible. Special mentioned the lady called Mary. But all the others are doing a wonderful job so nobody has a reason to complain as far as I realized.

Room Tip: The breakfast hours are too short. 1000 AM for people they have to work until late night for the com...
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  • Stayed March 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank KlinglerJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this review, April 17, 2013
Dear Kingler J,


Thank you for taking time to share your feedback on your recent stay at Fairmont The Norfolk.

It is always a great pleasure to read that we are able to meet and exceed our guest’s expectations.

We look forward to welcoming you back in the near future.



Kind Regards,

Richard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nairobi, Kenya
Level Contributor
118 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed March 30, 2013

Do you want to enjoy a feel of early British architecture in Kenya? Then this is the best example in Nairobi. The hotel is well designed. The decor is very pleasant. The staff are also very kind. I attended a business conference here and really enjoyed the facilities. The hotel is very businesslike and works well for travellers on business. It is also very close to the city centre and therefore easy to access, even on foot.

The food over the lunch is excellent with all the courses well presented. I can vote for it as a place to bring your business partners and small conferences.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Hjkenya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Burlington, Vermont
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed March 26, 2013

The hotel is beautful. The rooms have been renovated, and are nicely appointed and extremely comfortablenice. The pool (heated) and the gym/spa are wonderful. And the staff are terrific.

The hotel is not cheap--but it's worth it. And the hotel's location is convenient to the CBD.

Room Tip: Ask for a recently renovated room. And some rooms have patios/balconies--which are very nice.
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  • Stayed March 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank ramzyk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this review, April 4, 2013
Dear Ramzyk,


Thank you for sharing your great feedback regarding your recent stay with us.
We are delighted to learn that your overall stay with us was a pleasant one and it left you with such wonderful impression of our hotel.

Our aim is to always pursue the highest level of service and it is fulfilling for us that you acknowledged and have experienced it during your stay.

We look forward to welcoming you back in the near future.

Kind Regards

Richard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Windsor Berkshire
Level Contributor
52 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed March 26, 2013

Our recent trip to Kenya meant we had to have a stopover in a hotel in Nairobi before continuing on our journey we picked the Fairmont Norfolk as its close to both airports.

It is a beautiful and elegant hotel, clean, tidy, elegant, well-maintained - considering it's more than 100 years old - and everything just feels and smells majestic. It has an African feel, starting from the paintings in corridors to toilet accessories.

Food was excellent, staff were very hospitable and friendly, and the service was professional and fast. The hotel gardens are just so colorful and unique, and the style/theme is from the colonial era - very nice and cozy.

The bedrooms are very spacious, beautiful bathroom with enormous shower area, all the toiletries provided are very good. There is also an enclosed veranda with lovely couches to relax and fresh fruit provided.

Our only disappointment and this was very minor was that we had to wait for a table for breakfast as there was a conference taking place and the delegates were seated in the main dining area, perhaps the hotel could use the other area for delegates thus freeing up the front veranda part for other guests.

A wonderful hotel and would certainly choose this again

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Alice-Maude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this review, April 4, 2013
Dear Alice – Maude,


Thank you for taking the time to share your wonderful feedback on TripAdvisor.

It is really pleasing and inspiring for us to receive such compliments from you for every effort we make here at Fairmont The Norfolk to fulfill our guests’ expectations.

Nothing is more satisfying to us than to hear from our guests that they had a memorable stay with us.

We are however concerned to learn of the breakfast service hiccup you encountered at our restaurant in terms of speed of delivery. Please accept our sincerest apologies. We will share your comment with the Food & Beverage department so that action can be taken to prevent repeat occurrences of this nature.

Thank you for choosing Fairmont The Norfolk and we look forward to your return visit soon.

Kind Regards

Richard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clifton Park, NY
Level Contributor
52 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed March 25, 2013

This is my third trip to Nairobi. First visit I stayed at the Fairmont Norfolk. Second was at the Intercontinental. I'm back at the Fairmont for good reason. While the Intercontinental seems to be a more prestigious hotel, it's rooms are smaller and it has an antiseptic feel to it. Very business-like, but no personality. The Fairmont is the opposite.

You get the feel for the Fairmont when you drive up. It feels more like you're entering a lodge or a big residence than a hotel. The security staff, while compulsory in Nairobi at most hotels, always has a smile and a good word. Inside the hotel, I only need to say my name once. From then on, everyone calls me by my name. I'm not sure how they spread the word as they don't wear headsets like I've seen at other hotels that pull off this feat. They just seem to recognize me...even though I have met most of them only once.

Checkin has always been seamless. The staff is friendly and they go out of their way to make sure guests feel welcome and informed about the property. After checking in, the walk to the rooms takes you through a courtyard with beautiful native plants and trees. There are exotic birds chirping from sunrise to sunset.

Rooms are spacious and comfortable. Beds are large and mattresses are of high quality. Being one that can experience back problems in a bad bed, I greatly appreciate the quality of the mattress. There is always a selection of pillows from firm to soft. Televisions are large, HD, and have 20+ channels - not that I watch much TV while here (except for the occasional sporting event that I can get on ESPN, one of the channels they receive).

Since my last visit in 2012, the rooms have been upgraded to include multi-national electrical outlets (so I don't need my adapter), video and iPod/iPhone inputs, S-video, USB data and USB charge and audio. Very convenient. The bathroom is new and shiny. Everything works well and even the temperature control is better than my last visit. Plenty of wardrobe space and a small living area to kick back after work. The desk is big enough to hold my computer and allow me to do some writing. And WiFi is free if you signup (for free) to join the Fairmont President's Club.

I got room service and the food was excellent. The breakfast buffet is as good as any place I've been. Eggs, food cooked to order, breads, fruit, fish, Indian cuisine, fresh juice and the coffee is fabulous. Breakfast is a bit on the pricey side if purchased separately. It's free with my room package - which is equal to the base rate at the Intercon. I've had dinner at the grill in the lobby and the steaks are almost as good as you'd get in a US steakhouse.

The area around the hotel is a bit depressed although the entire hotel compound is enclosed and secure. It's like an oasis. I've had several business meetings in the outdoor bar, which has couches in the open air with attentive service (for tea, drinks, snacks). Wait staff is friendly and there when you need them.

I've used the gym and it is much better than most hotels and certainly among the best of the business hotels at which I've stayed. The pool is nice, clean and secluded. There are ample lounges and tables with umbrellas on the apron around the pool. The staff in the fitness center are also very attentive, bringing towels when you need them and offering assistance with equipment when needed.

What I just described is a very nice business hotel. However, I can't help but look forward to the trip my wife and I will eventually take together to Nairobi - to stay at the Fairmont. I'd recommend this hotel over almost any hotel at which I've stayed...not for the luxury. There more luxurious hotels. Not for the value. Certainly there are less expensive, very good hotels. But for the pleasant experience at a reasonable cost. This place is a gem. If you're in Nairobi, at least give it a try. I expect you'll be back.

Room Tip: Get a room overlooking the courtyard.
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  • Stayed March 2013, traveled on business
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank PeterKalish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this review, April 4, 2013
Dear Peter Kalish,

Thank you for choosing Fairmont The Norfolk for your business destination and for taking the time to leave a review.

We are delighted to hear that you had a wonderful time and enjoyed your overall experience during your recent stay with us.

We appreciate your highlights of our rooms, excellent food and we echo your sentiments with regards to our exceptional security and service team.

Once again, many thanks and we look forward to welcoming you and your wife in the near future.

Kind Regards

Richard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairmont The Norfolk

Property: Fairmont The Norfolk
Address: Harry Thuku Rd, Nairobi 00200, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Nairobi
#6 Family Hotel in Nairobi
#7 Business Hotel in Nairobi
#7 Romantic Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Fairmont The Norfolk 5*
Number of rooms: 170
Official Description (provided by the hotel):
Located just minutes from Nairobi's best attractions, including the home of Karen Blixen, from the Academy Award winning film 'Out of Africa', Fairmont The Norfolk offers luxurious guestrooms and suites, set amidst tropical gardens. It features plush furniture, flat screen TV, minibar, rainfall showers, and tea and coffee maker. Built in 1904, the hotel has been completely refurbished with a heated outdoor swimming pool, health club, sauna and steam rooms with massage facilities, tropical landscaped grounds, and award winning restaurants and bars from steak and seafood at Tatu restaurant, afternoon tea to Lord Delamere Terrace for international cuisine. The hotel is walking distance from artisanal craft shops, modern shopping centres, Sheldrick's Elephant Sanctuary, National Museums of Kenya and is the launch point for 'bucket list' worthy safari tours, which can be organized at the 24 hour concierge desk. A free shuttle bus is available to and from Jomo Kenyatta International airport, located 11 miles away. Business Guests are also offered a complimentary return shuttle ride to their office with free WiFi on board. ... more   less 
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Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi

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