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“Bring in your own food!”

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Fairmont The Norfolk
Ranked #13 of 169 Hotels in Nairobi
Certificate of Excellence
Reviewed January 30, 2013

The Norfolk is a nice historic hotel in Nairobi. Service is good, staff is competent and welcoming. Rooms are well fitted, even if not very big (at least standard rooms).
So why my rating is on the stingy side? The problem is the price of food and beverages. They have a pricey restaurant (the "Tatu"). I can even accept that, even if it hardly justifies a bill close to € 500 for a dinner for four (you get incredibly better quality for that kind of money in Europe!).
But what is totally unacceptable is to have to pay € 25.00 for a sandwich and a Coke!!!!
I felt totally ripped off, so I shall not come back to this place. Shame on them! I would have certainly come back otherwise, but I do not like to be taken for a ride. Please revise your pricing policy!!!!!

  • Stayed: January 2013, traveled on business
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6  Thank MagisterRome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this reviewResponded February 13, 2013

Dear Magister Rome,

Thank you for taking your time to share the experience of your recent stay at Fairmont The Norfolk.

We are very happy to learn that you were able to experience the hospitality that our colleagues are renowned for. I have noted your comments on our Tatu restaurant pricing which I shall address with the rest of the team.

Thank you for your constructive feedback as this enables us to address any flaws as we strive to continually review services and the experience that we deliver to our guests.

If you happen to travel to Nairobi again, I would be happy to ensure your stay with us is great.

Kind Regards

Richard

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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787 - 793 of 1,101 reviews

Reviewed January 24, 2013

My two adult daughter's and I stayed at the Fairmont Norfolk twice, before and after our safari in December, 2012. Both stays were absolutely wonderful. The staff were so helpful with so many of our requests. The food was amazing. Thanks for a great stay!

  • Stayed: December 2012, traveled with family
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Thank Alan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this reviewResponded February 13, 2013

Dear Alan T,

Thank you very much for taking time to share your review.

We are delighted to learn that you enjoyed our food and your overall stay with us.

We look forward to welcoming you back!

Kind Regards,

Richard

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 23, 2013

Food is excellent no need to go outside. The pre renovation rooms are good and the new ones are even better. wifi available and free if you are a Fairmont Presidents Club member.
There is excellent security and the staff is beyond friendly and helpful

Room Tip: slept in two different rooms on the way in country and another on the way out. both were excellent
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  • Stayed: January 2013, traveled as a couple
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Thank OneJImHeywood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 23, 2013

I would say, the hotel is over priced because of its location. Staffs are friendly, foods seemed to be over priced as well. I would stay there for the second time if I don't get a better option and obviously if I'm on vacation in Nairobi.

Room Tip: It is a good choice if you are on vacation.
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  • Stayed: October 2012, traveled on business
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1  Thank DHK_Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 21, 2013

this is the second time i stayed in this hotel, last year, and this time in January 2012, that is one week before today. The service is outstanding; all the staffs in hotel are so friendly and helpful all the time. From the entrance to the reception.
Rooms are clean, good smell, beautiful gardens. Food is so good, tasty and fresh.
I recommend to everybody to stay in this hotel, if you want a piece of mind and little bit more.

Room Tip: Spa i tried last trip was fine, breakfast i did not tried, as i was coming hotel late in the night...
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  • Stayed: January 2013, traveled solo
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Thank Bash H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 13, 2013

This was third time to the hotel and I wouldn't stay anywhere else in Nairobi. We were met outside baggage by our driver Joseph. Once in the van he had cold towels and cold bottled water. We stayed for two nights prior to our safari and on the second day spent the day with our guide and driver Patrick. Visited Daphne Sheldrick Elephant Orphanage, Giraffe Sanctuary and Karen Blixen. We used Patrick and Joseph for transporting the six of us to and from dinner and various other trips. The Norfolk has some true gems in Aisha (Concierge), Patrick and Joseph (Drivers), Caroline (Front Desk) and Hilda (Reservations). Hilda made our reservations for both the Norfolk and the Mara Safari Club. Everything went flawlessly. We all highly recommend the Norfolk.

Room Tip: Ask for the new renovated wind
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  • Stayed: December 2012, traveled with family
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2  Thank kdw4253
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 12, 2013

Me n my wife had a tour of Nairobi and lodged at Fairmont Norfolk Hotel....our stay was awesome. The receptionist and bellman were friendly and gave us a warm welcome making us feel at home. Our check in was in the morning and we were allocated to a room in which a customer had not checked out but the team apologised propoerly and gave us another better room....we didnt feel offended with thr first problem.
The rooms are clean including bathrooms....the min bar is well stocked and tthe rooms have enough working space....clean linen
The hotel is located in the heart of Nairobi and close to the tourist areas like Carnivore, Giraffee centre and the Bomas....all these are within reach.
The hotel has history behind it as it has one of the oldest buildings which was the first rooms of the hotel.
Its really value for money...you wont regret your spend on this hotel.....if you are in Nairobi you might wanna give it a shot.

Bravo!!!!!!!

  • Stayed: December 2012
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1  Thank 0863mm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairmont The Norfolk

Address: Harry Thuku Rd, Nairobi 00200, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Nairobi
#7 Romantic Hotel in Nairobi
#12 Luxury Hotel in Nairobi
Price Range: $162 - $317 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont The Norfolk 5*
Number of rooms: 170
Official Description (provided by the hotel):
Located just minutes from Nairobi's best attractions, including the home of Karen Blixen, from the Academy Award winning film 'Out of Africa', Fairmont The Norfolk offers luxurious guestrooms and suites, set amidst tropical gardens. It features plush furniture, flat screen TV, minibar, rainfall showers, and tea and coffee maker. Built in 1904, the hotel has been completely refurbished with a heated outdoor swimming pool, health club, sauna and steam rooms with massage facilities, tropical landscaped grounds, and award winning restaurants and bars from steak and seafood at Tatu restaurant, afternoon tea to Lord Delamere Terrace for international cuisine. The hotel is walking distance from artisanal craft shops, modern shopping centres, Sheldrick's Elephant Sanctuary, National Museums of Kenya and is the launch point for 'bucket list' worthy safari tours, which can be organized at the 24 hour concierge desk. A free shuttle bus is available to and from Jomo Kenyatta International airport, located 11 miles away. Business Guests are also offered a complimentary return shuttle ride to their office with free WiFi on board. ... more   less 
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Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi

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