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“Fairmont Norfolk Hotel” 4 of 5 bubbles
Review of Fairmont The Norfolk

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Fairmont The Norfolk
Ranked #6 of 164 Hotels in Nairobi
Certificate of Excellence
Richmond, Virginia
Level Contributor
52 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Fairmont Norfolk Hotel”
4 of 5 bubbles Reviewed January 23, 2013

Food is excellent no need to go outside. The pre renovation rooms are good and the new ones are even better. wifi available and free if you are a Fairmont Presidents Club member.
There is excellent security and the staff is beyond friendly and helpful

Room Tip: slept in two different rooms on the way in country and another on the way out. both were excellent
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank OneJImHeywood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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924 reviews from our community

Traveler rating
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    79
    43
    17
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (203)
Date | Rating
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  • Dutch first
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Dhaka
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed January 23, 2013

I would say, the hotel is over priced because of its location. Staffs are friendly, foods seemed to be over priced as well. I would stay there for the second time if I don't get a better option and obviously if I'm on vacation in Nairobi.

Room Tip: It is a good choice if you are on vacation.
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  • Stayed October 2012, traveled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank DHK_Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeddah, Saudi Arabia
1 review
5 of 5 bubbles Reviewed January 21, 2013

this is the second time i stayed in this hotel, last year, and this time in January 2012, that is one week before today. The service is outstanding; all the staffs in hotel are so friendly and helpful all the time. From the entrance to the reception.
Rooms are clean, good smell, beautiful gardens. Food is so good, tasty and fresh.
I recommend to everybody to stay in this hotel, if you want a piece of mind and little bit more.

Room Tip: Spa i tried last trip was fine, breakfast i did not tried, as i was coming hotel late in the night...
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  • Stayed January 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bash H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naples, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed January 13, 2013

This was third time to the hotel and I wouldn't stay anywhere else in Nairobi. We were met outside baggage by our driver Joseph. Once in the van he had cold towels and cold bottled water. We stayed for two nights prior to our safari and on the second day spent the day with our guide and driver Patrick. Visited Daphne Sheldrick Elephant Orphanage, Giraffe Sanctuary and Karen Blixen. We used Patrick and Joseph for transporting the six of us to and from dinner and various other trips. The Norfolk has some true gems in Aisha (Concierge), Patrick and Joseph (Drivers), Caroline (Front Desk) and Hilda (Reservations). Hilda made our reservations for both the Norfolk and the Mara Safari Club. Everything went flawlessly. We all highly recommend the Norfolk.

Room Tip: Ask for the new renovated wind
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  • Stayed December 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank kdw4253
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lilongwe
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed January 12, 2013

Me n my wife had a tour of Nairobi and lodged at Fairmont Norfolk Hotel....our stay was awesome. The receptionist and bellman were friendly and gave us a warm welcome making us feel at home. Our check in was in the morning and we were allocated to a room in which a customer had not checked out but the team apologised propoerly and gave us another better room....we didnt feel offended with thr first problem.
The rooms are clean including bathrooms....the min bar is well stocked and tthe rooms have enough working space....clean linen
The hotel is located in the heart of Nairobi and close to the tourist areas like Carnivore, Giraffee centre and the Bomas....all these are within reach.
The hotel has history behind it as it has one of the oldest buildings which was the first rooms of the hotel.
Its really value for money...you wont regret your spend on this hotel.....if you are in Nairobi you might wanna give it a shot.

Bravo!!!!!!!

  • Stayed December 2012
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank 0863mm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Braunfels, Texas
Level Contributor
368 reviews
111 hotel reviews
common_n_hotel_reviews_1bd8 197 helpful votes
4 of 5 bubbles Reviewed January 9, 2013

We spent one night here prior to our safari trip in a renovated room. It was very nice, convenient to the lobby, bar and restaurant and very clean. The staff was very helpful and pleasant to us. There were armed guards at the front of the hotel, just as there had been at the Tribe Hotel we stayed two nights prior to arriving at the Fairmont and also in front of the Village Market in Nairobi. That's just life in Nairobi. I would certainly stay here again if you prefer to stay near the downtown area.

  • Stayed November 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank zinniaqueen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cavan, Ireland
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed January 9, 2013

My husband & I stayed here as the first port of call on our honeymoon. I have to say that Nicholas our driver was a much welcome sight in the carpark of the airport to the weary traveler. He had cool water and scented towels to freshen up with which was just what was needed. This is a beautiful hotel with clean, comfortable bedrooms & bathrooms.
We checked in late & checked out early so we didn't get to spend much time in this hotel, but it is a great place from which to explore the city.
Breakfast was also delicious, what a spread, every possible breakfast food was available from sausages to chicken curry!
We hope to return some day soon.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Gillyd95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairmont The Norfolk

Property: Fairmont The Norfolk
Address: Harry Thuku Rd, Nairobi 00200, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Luxury Hotel in Nairobi
#6 Family Hotel in Nairobi
#7 Business Hotel in Nairobi
#7 Romantic Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Fairmont The Norfolk 5*
Number of rooms: 170
Official Description (provided by the hotel):
Located just minutes from Nairobi's best attractions, including the home of Karen Blixen, from the Academy Award winning film 'Out of Africa', Fairmont The Norfolk offers luxurious guestrooms and suites, set amidst tropical gardens. It features plush furniture, flat screen TV, minibar, rainfall showers, and tea and coffee maker. Built in 1904, the hotel has been completely refurbished with a heated outdoor swimming pool, health club, sauna and steam rooms with massage facilities, tropical landscaped grounds, and award winning restaurants and bars from steak and seafood at Tatu restaurant, afternoon tea to Lord Delamere Terrace for international cuisine. The hotel is walking distance from artisanal craft shops, modern shopping centres, Sheldrick's Elephant Sanctuary, National Museums of Kenya and is the launch point for 'bucket list' worthy safari tours, which can be organized at the 24 hour concierge desk. A free shuttle bus is available to and from Jomo Kenyatta International airport, located 11 miles away. Business Guests are also offered a complimentary return shuttle ride to their office with free WiFi on board. ... more   less 
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Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi

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