We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
WINNER WONDERLAND
Win Big When You Book on TripAdvisor

“A good stay for a few days...” 5 of 5 bubbles
Review of Fairmont The Norfolk

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Fairmont The Norfolk
Ranked #5 of 161 Hotels in Nairobi
Certificate of Excellence
Helsinki
Level Contributor
32 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“A good stay for a few days...”
5 of 5 bubbles Reviewed November 30, 2012

The Norfolk is a high end hotel in downtown Nairobi, and it has always been one of the top spots. I have stayed here 2-3 times before and had high expectations as usual.
Reading other reviews before ending up in the hotel gave me some doubts, but to be honest.... it was a good and comfortable stay. I did not get a room with a balcony which was booked (Im a smoker), that was the only drawback for me, and the price was very high. And yes, another small detail. In the bathroom, some interios decors and surfaces was not so clean and they seem to be oldish.... like leaking shower walls making the floor totally wet.
With this kind of price nothing should be wrong.... which is of course difficult as people always have different expectations and some people always have to complain about something.
With this price it should also be things that exceed your expectations....
....so did I find that this time? Yes. The service = staff, was very good, and very helpful.... better than expected.... and then the highlight. The evening meal in the fine dining restaurant. Not too big choice on the menu, but enough. Very good side dishes and good proportions. The mushroom sauce and the pepper sauce was very good, and the quality and preparation of the bull eye cut was absolutely perfect. Rare to find so good piece of meat down here I must say. The best meal for quite some time.... ok, I had good dinner company as well. Finaly another drawback. The interior in the dining area.... it did not fit the heratge of the house.... too fancy light... too posh and too little remains from the good old times...
But of course these are small details, and yes I will be back.

  • Stayed November 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank GoZanzibar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

882 reviews from our community

Traveler rating
    454
    292
    77
    42
    17
See reviews for
131
224
53
325
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (192)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Haarlem, Netherlands
Level Contributor
50 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
3 of 5 bubbles Reviewed November 21, 2012

I was here on business for two nights. Reception was good and friendly.
I guess I had a newer room, one wing was under renovation. My room was quite big, good amenities, good bed.
Breakfast was super! You are really spoilt for choice: European, American, African, fresh fruit juices (and I don't mean a bit of real fruit juice with lots of water and sugar), breads, jams, eggs.
Safety in the restaurant might be an issue for some people: it is directly on the street. With the recent unrest and hand granade attacks in Nairobi, safety crossed my mind more than once.

I found the rooms, food and drinks quite expensive.

At the time of reservation I got a rate in US$. At check out you only get an amount in KSH with a lot of zeros. It might be an idea to show the guest what this amount means in terms of US$. Be transparent about it.

In spite of an environmental programme, the hotel has still a long way to go on environmental issues:
1. Water: taps were sometimes difficult to open and close, the shower leaked. The taps nor the shower head have no water saving thing on it.
2. Electicity: why isn't there a main switch at the entrance door? Now you have to make a trip trough the room in order to switch off all the lights.
3. Heated pool. It didn't look like the hotel used solar energy to heat the pool. Why is that with so much sun on many days?
4. Cleaning of the bed sheets. There is a card that you can lay on the bed which means that you don't mind using the bed linen another day. Why is the default not the other way around? Put the card on the bed if you want your bed linen to be changed.

  • Stayed November 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Philip076
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, New South Wales, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 21, 2012

The Norfolk Hotel has so many ties to the history of Nairobi and Kenya that it was the only choice we could make when returning to Kenya after 41 years. The staff at the Norfolk epitomize the best of the generally excellent service we found at all the places we stayed in Kenya and Tanzania. The hotel still acknowledges its links to colonial times, but it has certainly moved on in no uncertain way. Nairobi is now a large and vibrant city and the Norfolk is a showcase of the best that Kenya has to offer the sophisticated tourist. We loved it!

The staff were genuinely interested in our desire to revisit the Kenya of our childhood and keen to see that we enjoyed our stay in any way they could help. I have rarely found this in the US and Europe, yet here in East Africa it is almost the norm.

The only small fault I might raise is the variability of the showers, but we had no trouble overlooking this besides the earnestness of every other aspect of the care and attention to detail.

The gardens are lovely, the bar intimate and relaxed ... which somehwat belies its history ... and the restaurant, Tatu, should not be missed. Breakfast on the verandah is an institution before your safari.

  • Stayed November 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JabulaniSon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Broadbeach, Australia
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed November 20, 2012

What a hotel. Very well presented, and fantastic pool with hot water running into it. Great location, one block away from city. The University and The Arts across the road. You walk around the hotel just looking at photos and reading about the history and all the famous people who have stayed. Staff are welcoming, and restaurant on the roadside over looking the passing parade of people. The food was very tasty. Lovely bar inside. The rooms are well appointed. The grounds inside was a picture book. I walked into the city, but returned before night. I must admit I have never been searched before going into a hotel with a guard holding an AK47 standing near by. The traffic jams are terrible, and the smell and maintance of the trucks need to be looked into by the government, but that is Nairobi.

Room Tip: Ask for the rooms on the ground floor that have the grass outside. You might be looking into an ele...
See more room tips
  • Stayed October 2012, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank skytraveller50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Springfield, Illinois
Level Contributor
56 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed November 19, 2012

This the first and last stop on our Kenya/Tanzania tour. Very convenient, good rooms, friendly and helpful staff...but a little over priced. There is a choice of several restaurants but we only had an opportunity for a couple of breakfasts and a quick lunch.

  • Stayed October 2012, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Dennis R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berkshire, United Kingdom
Level Contributor
50 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed November 18, 2012

The Norfolk still belongs up there. It is the standard to beat. yes, Nairobi's traffic is bad and yes the pricing is high (for Kenya ..........but hey cheap compared to Miami) the staff are genuine and they want you to have an exceptional time in E Africa. There are other hotels, but this is the benchmark, food has improved hugely, CinCin bar is a bit too dark, water takes a while to run hot, but it still has that charm and an air of something special, delivered well by caring staff.

Oh and the best tiger prawns with mango & chilli dip ......

If you are safari-ing and have a night or two to connect/transfer this is your choice, step up and bite the bullet, but please..... Why would you expect New York or London, your're in Afirca for god's sake.

Room Tip: There is a wing currently getting re-furbed but I didn't get any disturbance in 616, they are st...
See more room tips
  • Stayed November 2012, traveled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank R_and_Vix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
77 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed November 6, 2012

We stayed in this hotel many years ago when it was faultless but these days have gone and many aspects need an update . We stayed several times during our African trip and only got a decent room on the last occasion when we complained about the previous two stays. Although the other rooms were technically deluxe they did not meet this standard. The reception staff were not particularly helpful except on the last stay and this was in contrast to the door staff and particularly the staff in the Tatu restaurant who were excellent.
The room service menu may have contributed to my other half's stomach problem so I would not recommend this option. The bar staff were not especially friendly so when the anticipated re-fit of Acacia and other section is complete the ambience may improve but the service needs attention as well.

Room Tip: Check that you are in newer section or after re-fit in Acacia with garden view.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank cultureseeker_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this review, November 12, 2012
Dear Cultureseeker_11,

Thank you for taking your time to share the experience of your recent stay at Fairmont The Norfolk.

I have noted your comments on our Front Office/ bar colleagues and our room service menu, which I shall address with the team. It’s unfortunate that you were also accommodated in a room in the unrenovated section. However, I am pleased to inform you that we are continuously renovating all our rooms and Acacia wing will be complete by end of January next year.

Thank you for your constructive feedback as this enables us to address any flaws as we strive to continually review services and the experience that we deliver to our guests.

If you happen to travel to Nairobi again, I would be happy to revisit this issue and ensure your stay with us is great.

Kind regards,

Richard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Nairobi hotels
Sarova Stanley
#8 of 161 in Nairobi
4.5 of 5 bubbles 1,020 reviews
Hemingways Nairobi
#1 of 161 in Nairobi
4.5 of 5 bubbles 399 reviews
Show Prices
Show Prices
Show Prices
Nairobi Serena Hotel
#3 of 161 in Nairobi
4.5 of 5 bubbles 823 reviews
Fairview Hotel
#6 of 161 in Nairobi
4.5 of 5 bubbles 1,182 reviews
Highridge
Tribe Hotel
Tribe Hotel
#9 of 161 in Nairobi
4.5 of 5 bubbles 752 reviews
Show Prices
Show Prices
Show Prices

Been to Fairmont The Norfolk? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Fairmont The Norfolk

Property: Fairmont The Norfolk
Address: Harry Thuku Rd, Nairobi 00200, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Nairobi
#6 Family Hotel in Nairobi
#7 Business Hotel in Nairobi
#7 Romantic Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Fairmont The Norfolk 5*
Number of rooms: 170
Official Description (provided by the hotel):
Located just minutes from Nairobi's best attractions, including the home of Karen Blixen, from the Academy Award winning film 'Out of Africa', Fairmont The Norfolk offers luxurious guestrooms and suites, set amidst tropical gardens. It features plush furniture, flat screen TV, minibar, rainfall showers, and tea and coffee maker. Built in 1904, the hotel has been completely refurbished with a heated outdoor swimming pool, health club, sauna and steam rooms with massage facilities, tropical landscaped grounds, and award winning restaurants and bars from steak and seafood at Tatu restaurant, afternoon tea to Lord Delamere Terrace for international cuisine. The hotel is walking distance from artisanal craft shops, modern shopping centres, Sheldrick's Elephant Sanctuary, National Museums of Kenya and is the launch point for 'bucket list' worthy safari tours, which can be organized at the 24 hour concierge desk. A free shuttle bus is available to and from Jomo Kenyatta International airport, located 11 miles away. Business Guests are also offered a complimentary return shuttle ride to their office with free WiFi on board. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Fairmont Hotels, Hotels.com, Expedia, Booking.com, Jovago.com, Odigeo, Travelocity, Agoda, Cheap Tickets, Priceline, HotelTravel.com and Jetsetter so you can book your Fairmont The Norfolk reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing