We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (1,233)
Filter reviews
1,233 results
Traveler rating
631
405
110
61
26
Traveler type
Time of year
LanguageAll languages
More languages
631
405
110
61
26
Show reviews that mention
All reviews tatu restaurant lord delamere terrace cin cin bar colonial charm an oasis heated pool beautiful hotel gift shop masai mara breakfast buffet is busy city safari trip east africa downtown nairobi business trip security kenya
Filter
Updating list...
919 - 924 of 1,233 reviews
Reviewed November 21, 2012

I was here on business for two nights. Reception was good and friendly.
I guess I had a newer room, one wing was under renovation. My room was quite big, good amenities, good bed.
Breakfast was super! You are really spoilt for choice: European, American, African, fresh fruit juices (and I don't mean a bit of real fruit juice with lots of water and sugar), breads, jams, eggs.
Safety in the restaurant might be an issue for some people: it is directly on the street. With the recent unrest and hand granade attacks in Nairobi, safety crossed my mind more than once.

I found the rooms, food and drinks quite expensive.

At the time of reservation I got a rate in US$. At check out you only get an amount in KSH with a lot of zeros. It might be an idea to show the guest what this amount means in terms of US$. Be transparent about it.

In spite of an environmental programme, the hotel has still a long way to go on environmental issues:
1. Water: taps were sometimes difficult to open and close, the shower leaked. The taps nor the shower head have no water saving thing on it.
2. Electicity: why isn't there a main switch at the entrance door? Now you have to make a trip trough the room in order to switch off all the lights.
3. Heated pool. It didn't look like the hotel used solar energy to heat the pool. Why is that with so much sun on many days?
4. Cleaning of the bed sheets. There is a card that you can lay on the bed which means that you don't mind using the bed linen another day. Why is the default not the other way around? Put the card on the bed if you want your bed linen to be changed.

Date of stay: November 2012
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Philip076
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 21, 2012

The Norfolk Hotel has so many ties to the history of Nairobi and Kenya that it was the only choice we could make when returning to Kenya after 41 years. The staff at the Norfolk epitomize the best of the generally excellent service we found at all the places we stayed in Kenya and Tanzania. The hotel still acknowledges its links to colonial times, but it has certainly moved on in no uncertain way. Nairobi is now a large and vibrant city and the Norfolk is a showcase of the best that Kenya has to offer the sophisticated tourist. We loved it!

The staff were genuinely interested in our desire to revisit the Kenya of our childhood and keen to see that we enjoyed our stay in any way they could help. I have rarely found this in the US and Europe, yet here in East Africa it is almost the norm.

The only small fault I might raise is the variability of the showers, but we had no trouble overlooking this besides the earnestness of every other aspect of the care and attention to detail.

The gardens are lovely, the bar intimate and relaxed ... which somehwat belies its history ... and the restaurant, Tatu, should not be missed. Breakfast on the verandah is an institution before your safari.

Date of stay: November 2012
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank JabulaniSon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 20, 2012

What a hotel. Very well presented, and fantastic pool with hot water running into it. Great location, one block away from city. The University and The Arts across the road. You walk around the hotel just looking at photos and reading about the history and all the famous people who have stayed. Staff are welcoming, and restaurant on the roadside over looking the passing parade of people. The food was very tasty. Lovely bar inside. The rooms are well appointed. The grounds inside was a picture book. I walked into the city, but returned before night. I must admit I have never been searched before going into a hotel with a guard holding an AK47 standing near by. The traffic jams are terrible, and the smell and maintance of the trucks need to be looked into by the government, but that is Nairobi.

Room tip: Ask for the rooms on the ground floor that have the grass outside. You might be looking into an electric fence, but its lovely sitting outside with a drink, listening to the outside world.
Date of stay: October 2012
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank skytraveller50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 19, 2012

This the first and last stop on our Kenya/Tanzania tour. Very convenient, good rooms, friendly and helpful staff...but a little over priced. There is a choice of several restaurants but we only had an opportunity for a couple of breakfasts and a quick lunch.

Date of stay: October 2012
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Dennis R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 18, 2012

The Norfolk still belongs up there. It is the standard to beat. yes, Nairobi's traffic is bad and yes the pricing is high (for Kenya ..........but hey cheap compared to Miami) the staff are genuine and they want you to have an exceptional time in E Africa. There are other hotels, but this is the benchmark, food has improved hugely, CinCin bar is a bit too dark, water takes a while to run hot, but it still has that charm and an air of something special, delivered well by caring staff.

Oh and the best tiger prawns with mango & chilli dip ......

If you are safari-ing and have a night or two to connect/transfer this is your choice, step up and bite the bullet, but please..... Why would you expect New York or London, your're in Afirca for god's sake.

Room tip: There is a wing currently getting re-furbed but I didn't get any disturbance in 616, they are strict on security, don't be cross when getting searched on arrival each time, it's for our safety.
Date of stay: November 2012
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank R_and_Vix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
View more reviews