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“Single female traveller in Nairobi” 5 of 5 stars
Review of Fairmont The Norfolk

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Fairmont The Norfolk
Ranked #3 of 156 Hotels in Nairobi
Certificate of Excellence
Broadbeach, Australia
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Single female traveller in Nairobi”
5 of 5 stars Reviewed November 20, 2012

What a hotel. Very well presented, and fantastic pool with hot water running into it. Great location, one block away from city. The University and The Arts across the road. You walk around the hotel just looking at photos and reading about the history and all the famous people who have stayed. Staff are welcoming, and restaurant on the roadside over looking the passing parade of people. The food was very tasty. Lovely bar inside. The rooms are well appointed. The grounds inside was a picture book. I walked into the city, but returned before night. I must admit I have never been searched before going into a hotel with a guard holding an AK47 standing near by. The traffic jams are terrible, and the smell and maintance of the trucks need to be looked into by the government, but that is Nairobi.

Room Tip: Ask for the rooms on the ground floor that have the grass outside. You might be looking into an ele...
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  • Stayed October 2012, traveled solo
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank skytraveller50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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811 reviews from our community

Traveler rating
    418
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    72
    37
    13
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (177)
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English first
Springfield, Illinois
Level Contributor
55 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed November 19, 2012

This the first and last stop on our Kenya/Tanzania tour. Very convenient, good rooms, friendly and helpful staff...but a little over priced. There is a choice of several restaurants but we only had an opportunity for a couple of breakfasts and a quick lunch.

  • Stayed October 2012, traveled with friends
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Dennis R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Berkshire, United Kingdom
Level Contributor
50 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed November 18, 2012

The Norfolk still belongs up there. It is the standard to beat. yes, Nairobi's traffic is bad and yes the pricing is high (for Kenya ..........but hey cheap compared to Miami) the staff are genuine and they want you to have an exceptional time in E Africa. There are other hotels, but this is the benchmark, food has improved hugely, CinCin bar is a bit too dark, water takes a while to run hot, but it still has that charm and an air of something special, delivered well by caring staff.

Oh and the best tiger prawns with mango & chilli dip ......

If you are safari-ing and have a night or two to connect/transfer this is your choice, step up and bite the bullet, but please..... Why would you expect New York or London, your're in Afirca for god's sake.

Room Tip: There is a wing currently getting re-furbed but I didn't get any disturbance in 616, they are st...
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  • Stayed November 2012, traveled solo
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank R_and_Vix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
74 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed November 6, 2012

We stayed in this hotel many years ago when it was faultless but these days have gone and many aspects need an update . We stayed several times during our African trip and only got a decent room on the last occasion when we complained about the previous two stays. Although the other rooms were technically deluxe they did not meet this standard. The reception staff were not particularly helpful except on the last stay and this was in contrast to the door staff and particularly the staff in the Tatu restaurant who were excellent.
The room service menu may have contributed to my other half's stomach problem so I would not recommend this option. The bar staff were not especially friendly so when the anticipated re-fit of Acacia and other section is complete the ambience may improve but the service needs attention as well.

Room Tip: Check that you are in newer section or after re-fit in Acacia with garden view.
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank cultureseeker_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this review, November 12, 2012
Dear Cultureseeker_11,

Thank you for taking your time to share the experience of your recent stay at Fairmont The Norfolk.

I have noted your comments on our Front Office/ bar colleagues and our room service menu, which I shall address with the team. It’s unfortunate that you were also accommodated in a room in the unrenovated section. However, I am pleased to inform you that we are continuously renovating all our rooms and Acacia wing will be complete by end of January next year.

Thank you for your constructive feedback as this enables us to address any flaws as we strive to continually review services and the experience that we deliver to our guests.

If you happen to travel to Nairobi again, I would be happy to revisit this issue and ensure your stay with us is great.

Kind regards,

Richard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed November 5, 2012

Sadly, my stay at the The Norfolk was not as anticipated. On the Up side:
- the service was excellent, especially from one of the reception ladies - she was an absolute gem and she even helped us get accommodation in Mombasa as well.
- the rooms were clean.
- nice pool and grounds.
on the down side:
- food was way overpriced.
- the decor was very old - the carpet was threadbare in my room and the shower didn't work properly.
- if you requested a taxi from the hotel, it was twice the price than calling a cab yourself.
- the room service menu was very limited.
i must say i was terribly disappointed with this hotel - especially if you consider the price you pay per night.

Room Tip: Choose a room that opens out onto the garden area for more privacy and less noise.
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  • Stayed October 2012, traveled on business
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank GlobetrotV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed November 4, 2012

Moved to Kenya for a project in Feb 2012 and stayed at Norfolk for almost a month. Great service and facilities. Located very close to the city and have easy access to almost all the nearby locations. Bit expensive on the food but hey, you always have the option to dine out. Highly recommended for people who love Nature and wanted to feel at home while staying at a hotel.

  • Stayed February 2012, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Fahad K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed October 29, 2012

Booked this hotel because of the Fairmont Brand. Have stayed at other Fairmonts around the world. This place is noisy, smells old and needs some major work,. Price paid is way to high for product offered. Service is slow, long lines at the desk, Food Over priced for what you get. Maybe someone from Toronto should visit this place.

  • Stayed October 2012, traveled solo
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
2 Thank Bertha B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard K, General Manager at Fairmont The Norfolk, responded to this review, November 1, 2012
Dear Bertha B,

Thank you for taking your time to share the experience of your recent stay at Fairmont The Norfolk.

I am sorry to hear you didn’t enjoy your stay with us. Fairmont The Norfolk observes the same high standards which all Fairmont Hotels & Resorts adhere to. It’s unfortunate that you were accommodated in the unrenovated section. However, I am pleased to inform you that we are continually renovating our bedrooms and as from this month, we are working on the main blocks facing the hotel courtyard.

Thank you for your constructive feedback as this enables us to address any flaws as we strive to continually review services and the experience that we deliver to our guests.

If you happen to travel to Nairobi again, I would be happy to revisit this issue and ensure your stay with us is great.

Kind Regards,

Richard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairmont The Norfolk

Property: Fairmont The Norfolk
Address: Harry Thuku Rd, Nairobi 00200, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Nairobi
#6 Family Hotel in Nairobi
#7 Business Hotel in Nairobi
#7 Romantic Hotel in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Fairmont The Norfolk 5*
Number of rooms: 170
Official Description (provided by the hotel):
Located just minutes from Nairobi's best attractions, including the home of Karen Blixen, from the Academy Award winning film 'Out of Africa', Fairmont The Norfolk offers luxurious guestrooms and suites, set amidst tropical gardens. It features plush furniture, flat screen TV, minibar, rainfall showers, and tea and coffee maker. Built in 1904, the hotel has been completely refurbished with a heated outdoor swimming pool, health club, sauna and steam rooms with massage facilities, tropical landscaped grounds, and award winning restaurants and bars from steak and seafood at Tatu restaurant, afternoon tea to Lord Delamere Terrace for international cuisine. The hotel is walking distance from artisanal craft shops, modern shopping centres, Sheldrick's Elephant Sanctuary, National Museums of Kenya and is the launch point for 'bucket list' worthy safari tours, which can be organized at the 24 hour concierge desk. A free shuttle bus is available to and from Jomo Kenyatta International airport, located 11 miles away. Business Guests are also offered a complimentary return shuttle ride to their office with free WiFi on board. ... more   less 
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Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi

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