The Norfolk is situated next to a University in a nice quiet part of central Nairobi. The setting is beautiful and the rooms are clean and elegant. There is excellent internet connection and the grounds are beautiful. There is a beautiful garden.
The location may not be convenient for some business travelers as it is a 20-25 minute walk to most government buildings but over an hour by taxi because of Nairobi's crippling traffic problem.
There are no other service near the hotel and you must cross a busy road to get to anything interesting.
Now to the main problem with this hotel. The price they charge for food and other services is insane.
Food: a simple Cesar salad cost +USD 30. It was not the best one I had ever had and frankly was actually sub-par.
Internet access is over USD 20 per day. Again this is not acceptable.
Laundry service: USD 10 for one shirt.
It should be noted that all prices are presented a much less than the ones I quoted but if you read the fine-print, they add VAT, service charge and a flat fee for everything. I find this misleading as other hotels don't do that.
I'm traveling for business and these costs are covered by my employer but if you are here using your own money, this is a rip-off.
Finally, in general service is good, but for the price, small things are not addressed. After cleaning my room I found that it was lacking tissue and garbage cans are not emptied. Small details but the price you expect perfection.
Although this hotel is beautiful and the quality of the facilities is excellent, I cannot recommend this hotel since other equally good options exist in the city center or on Upper Hill.
- Official Description (provided by the hotel):
- Located just minutes from Nairobi's best attractions, including the home of Karen Blixen, from the Academy Award winning film 'Out of Africa', Fairmont The Norfolk offers luxurious guestrooms and suites, set amidst tropical gardens. It features plush furniture, flat screen TV, minibar, rainfall showers, and tea and coffee maker. Built in 1904, the hotel has been completely refurbished with a heated outdoor swimming pool, health club, sauna and steam rooms with massage facilities, tropical landscaped grounds, and award winning restaurants and bars from steak and seafood at Tatu restaurant, afternoon tea to Lord Delamere Terrace for international cuisine. The hotel is walking distance from artisanal craft shops, modern shopping centres, Sheldrick's Elephant Sanctuary, National Museums of Kenya and is the launch point for 'bucket list' worthy safari tours, which can be organized at the 24 hour concierge desk. A free shuttle bus is available to and from Jomo Kenyatta International airport, located 11 miles away. Business Guests are also offered a complimentary return shuttle ride to their office with free WiFi on board. ... more less
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- Also Known As:
- Fairmont The Norfolk Hotel Nairobi
- Fairmont Hotel Norfolk
- Norfolk Hotel Nairobi
- Fairmont Hotel Nairobi
- Norfolk Nairobi