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“Most helpful staff”

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Fairmont The Norfolk
Ranked #6 of 161 Hotels in Nairobi
Certificate of Excellence
Wilmington, North Carolina
Level Contributor
73 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Most helpful staff”
5 of 5 bubbles Reviewed September 16, 2011

My husband had an abscessed tooth when we arrived in Nairobi at 5:30 AM. After retrieving our luggage and a frightful drive to the Fairmont Norfolk Hotel, we checked in at the President's Club desk with the assistance of George Keli, who immediately took charge, calling the doctor on-call, and arranging an appointment with a dental professor at Nairobi Hospital. Less than 3 hours later my husband had 2 prescriptions and we were able to enjoy lunch on the Norfolk Terrace. The hotel is obviously one of the most beautiful in Nairobi, as we saw 3 different bridal parties coming in to have their pictures taken in the gardens. The room was warm and comfortable, and the service excellent. We could not recommend the Norfolk more highly.

Room Tip: As for a view of the gardens
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  • Stayed September 2011, traveled as a couple
    • Value
    • Location
    • Rooms
    • Service
Helpful?
1 Thank BellaCoco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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933 reviews from our community

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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (205)
Date | Rating
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English first
Seattle, Washington
Level Contributor
202 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
2 of 5 bubbles Reviewed September 14, 2011

Service seems well intentioned, but slow and often incorrect (green tea, please, not black tea). Bathrooms are dated, decor is tired. Spa is NOT up to Fairmont standards (broken sauna controls, many treatments unavailable, terrible massage, no attendants in sight). Tatu restaurant is good, not great - and extremely expensive. Breakfast buffet is forgettable, open air to dirty Nairobi streets. Scanty fruit was not replenished, coffee barely warm. Front desk did not ask me for ID or even my name when I needed a new room key - how's that for security?? I can't believe this is part of the Fairmont chain. Location is bad, but Nairobi is a sketchy place to be anyway.

  • Stayed September 2011, traveled as a couple
    • Value
    • Location
    • Rooms
    • Service
Helpful?
1 Thank SR22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed September 13, 2011

What a great experience. A beautiful hotel with lots to offer. Great food / beautiful grounds / great location.

  • Stayed November 2010, traveled with friends
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank mtbarber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, GA
Level Contributor
199 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 bubbles Reviewed September 12, 2011

We have been to this hotel on several trips. The grounds continue to be lovely, the bar area is friendly, the pool area is very good. There are two types of rooms and when we get a king size room it is very comfortable, Many of their rooms have living rooms downstairs and bedroom loft up - these rooms feel cold. Our one big issue this time is that both times we stayed there the rooms had many mosquitos!

  • Stayed August 2011, traveled with family
    • Value
    • Location
    • Rooms
    • Service
Helpful?
Thank Liketotravel30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia
Level Contributor
50 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed September 12, 2011

The Norfolk may not be what it was in colonial times but this is only a problem for the folks who visited then. It is absolutely delightful. The staff is excellent at every turn and always available and eager to help. The setting is beautiful once you enter and our room was very comfortable with none of the problems encountered by other reviewers. The facilities are very good and convenient to use. The only drawback might be that while the food is excellent both on the Delamere terrace and the main dining area, it is quite expensive.

  • Stayed August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank teemor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
4 reviews
4 hotel reviews
5 of 5 bubbles Reviewed September 12, 2011

I loved this hotel. Elegant but not too fancy, nice sense of history, beautiful rooms, really nice staff. Wonderful restaurant. The only things I didn't like were the slightly byzantine internet process and the excessive cost for laundry.

  • Stayed August 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Matthew C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed September 8, 2011

Apart from the location I have to say this is Nairobis best property.

Stayed August 2011, traveled solo
Helpful?
Thank Firstclass1K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairmont The Norfolk

Property: Fairmont The Norfolk
Address: Harry Thuku Rd, Nairobi 00200, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Nairobi
#6 Luxury Hotel in Nairobi
#7 Romantic Hotel in Nairobi
#7 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Fairmont The Norfolk 5*
Number of rooms: 170
Official Description (provided by the hotel):
Located just minutes from Nairobi's best attractions, including the home of Karen Blixen, from the Academy Award winning film 'Out of Africa', Fairmont The Norfolk offers luxurious guestrooms and suites, set amidst tropical gardens. It features plush furniture, flat screen TV, minibar, rainfall showers, and tea and coffee maker. Built in 1904, the hotel has been completely refurbished with a heated outdoor swimming pool, health club, sauna and steam rooms with massage facilities, tropical landscaped grounds, and award winning restaurants and bars from steak and seafood at Tatu restaurant, afternoon tea to Lord Delamere Terrace for international cuisine. The hotel is walking distance from artisanal craft shops, modern shopping centres, Sheldrick's Elephant Sanctuary, National Museums of Kenya and is the launch point for 'bucket list' worthy safari tours, which can be organized at the 24 hour concierge desk. A free shuttle bus is available to and from Jomo Kenyatta International airport, located 11 miles away. Business Guests are also offered a complimentary return shuttle ride to their office with free WiFi on board. ... more   less 
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Also Known As:
Fairmont The Norfolk Hotel Nairobi
Fairmont Hotel Norfolk
Norfolk Hotel Nairobi
Fairmont Hotel Nairobi
Norfolk Nairobi

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