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Savings alert! 11% below average rates

The price you found is 11% lower than this hotel's average rate of $146/night.

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Reviews (1,180)
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All reviewstatu restaurantlord delamere terracecin cin barold world charman oasisheated poolgift shopcolonial stylemasai marabreakfast buffet isbeautiful hotelbusy cityeast africabusiness tripdowntown nairobirooms are spacioussafari
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971 - 976 of 1,180 reviews
Reviewed September 14, 2011

Service seems well intentioned, but slow and often incorrect (green tea, please, not black tea). Bathrooms are dated, decor is tired. Spa is NOT up to Fairmont standards (broken sauna controls, many treatments unavailable, terrible massage, no attendants in sight). Tatu restaurant is good, not great - and extremely expensive. Breakfast buffet is forgettable, open air to dirty Nairobi streets. Scanty fruit was not replenished, coffee barely warm. Front desk did not ask me for ID or even my name when I needed a new room key - how's that for security?? I can't believe this is part of the Fairmont chain. Location is bad, but Nairobi is a sketchy place to be anyway.

  • Stayed: September 2011, traveled as a couple
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3  Thank SR22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 13, 2011

What a great experience. A beautiful hotel with lots to offer. Great food / beautiful grounds / great location.

  • Stayed: November 2010, traveled with friends
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Thank mtbarber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 12, 2011

We have been to this hotel on several trips. The grounds continue to be lovely, the bar area is friendly, the pool area is very good. There are two types of rooms and when we get a king size room it is very comfortable, Many of their rooms have living rooms downstairs and bedroom loft up - these rooms feel cold. Our one big issue this time is that both times we stayed there the rooms had many mosquitos!

  • Stayed: August 2011, traveled with family
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Thank Liketotravel30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 12, 2011

The Norfolk may not be what it was in colonial times but this is only a problem for the folks who visited then. It is absolutely delightful. The staff is excellent at every turn and always available and eager to help. The setting is beautiful once you enter and our room was very comfortable with none of the problems encountered by other reviewers. The facilities are very good and convenient to use. The only drawback might be that while the food is excellent both on the Delamere terrace and the main dining area, it is quite expensive.

  • Stayed: August 2011, traveled as a couple
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Thank Temple M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 12, 2011

I loved this hotel. Elegant but not too fancy, nice sense of history, beautiful rooms, really nice staff. Wonderful restaurant. The only things I didn't like were the slightly byzantine internet process and the excessive cost for laundry.

  • Stayed: August 2011, traveled on business
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Thank Matthew C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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