We used this hotel for the beginning and end of our holiday and it was lovely. The staff
were genuinely kind and considerate all times which made the service great. The security at the front and around the hotel was very good and reassuring. The superior hotel room was off a good size, good views over the grounds, local parks and downtown Nairobi. The room service / breakfast / dinner was of a very good quality and some of the best we had in kenya. Plus we had a free bottle of champagne as it was our honeymoon. The hotel is Ideally located for the airport and excursions around Nairobi. I will definately stay at the hotel again and for us, there were no negative experiences. Well Done.
- Official Description (provided by the hotel):
- Justly famed for its exceptional standards of efficiency, service and five-star hospitality, the elegantly sophisticated Nairobi Serena Hotel is a member of the 'Leading Hotels of the World'. Despite its pivotal central hotel location in Nairobi, Kenya, the Nairobi Serena remains true to its title and offers an oasis of serenity amidst the bustle of one of Africa's most vibrant capital cities. Offering a wide range of dining experiences, The Nairobi Serena is also renowned for its 'Mandhari' fine-dining restaurant, which is universally acknowledged as one of Kenya's finest. ... more less
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