Fine if you are stuck in Nairobi for a night for business or a cancelled flight but the whole place feels very shabby and its title as a "Leading Hotel of the World" is just a joke. I am now very wary of any hotel with this award ...
I arrived late to find a lone receptionist trying to check in 15 other people, which took hours. The room they gave me stank so badly of smoke I could hardly breathe (and I am a smoker !), so they moved me to a charming room slap bang on the main road, with a tiny bathroom, a broken television and a broken air conditioning unit.
Eventually got to sleep extremely late and was woken by a knock at 8am, by some buffoon asking if I have any laundry.
This place is fine but it is just not good enough and certainly not worth the money.
- Official Description (provided by the hotel):
- Justly famed for its exceptional standards of efficiency, service and five-star hospitality, the elegantly sophisticated Nairobi Serena Hotel is a member of the 'Leading Hotels of the World'. Despite its pivotal central hotel location in Nairobi, Kenya, the Nairobi Serena remains true to its title and offers an oasis of serenity amidst the bustle of one of Africa's most vibrant capital cities. Offering a wide range of dining experiences, The Nairobi Serena is also renowned for its 'Mandhari' fine-dining restaurant, which is universally acknowledged as one of Kenya's finest. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, TripOnline SA, Booking.com, Travelocity, HotelTravel.com, Priceline, Cheap Tickets, Agoda, Hotwire and Odigeo so you can book your Nairobi Serena Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.