i travel on a regular basis for business and pleasure to africa/ ao kenya and consider the nairobi serena one of the best , if not the best choices in nairobi, kampala
the reception of the guests, recognition they know you by name almost immediately, the overall quality is in accordance with its: label leading hotels of the world ( notably they are all different in setup, size, location, and vary on the high end in quality-level a bid)
the all african staff on all levels show great professionalism..
the f&b choice is the best in nairobi they constantly try to improve, train the staff by international know chefs, from france, switzerland etc they send their staff for training in other top hotels world wide. considering the fact that not all 'european' foodstuffs are always available, some of them are imported under heavy burocratic burdens..the real taste and saveur of the local products are greatly utilised and highlighted by the competent chefs.
the location of the hotel is central nairobi 30/50min from both the international and local airports, by comfortable limo service, with fantastic drivers..
the small park and pool areas are well maintained, the gym and renovated spa indulge you after a days work, safari, or long trip...
the rooms are very clean, comfortably decorated with all amnities free wifi, the bath room is a bid small, but well provided.
the beds are on the hard side, acceptable, but need to be improved with a next overhaul
for all this reasons many local and international known personalities visit this beautifull african decorated hotel on a regular basis , great change you run into a minister, president or princess that discreetly dine and wine...
concluding i can highly recommend this hotel to the demanding traveller for their next short or longer stay in nairobi
also before a safari to the bush this is an excellent start...
- Official Description (provided by the hotel):
- Justly famed for its exceptional standards of efficiency, service and five-star hospitality, the elegantly sophisticated Nairobi Serena Hotel is a member of the 'Leading Hotels of the World'. Despite its pivotal central hotel location in Nairobi, Kenya, the Nairobi Serena remains true to its title and offers an oasis of serenity amidst the bustle of one of Africa's most vibrant capital cities. Offering a wide range of dining experiences, The Nairobi Serena is also renowned for its 'Mandhari' fine-dining restaurant, which is universally acknowledged as one of Kenya's finest. ... more less
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