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“Wonderful Hotel” 5 of 5 bubbles
Review of Nairobi Serena Hotel

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Nairobi Serena Hotel
Ranked #3 of 161 Hotels in Nairobi
Certificate of Excellence
Los Osos, California
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Wonderful Hotel”
5 of 5 bubbles Reviewed July 3, 2014 via mobile

This hotel was a five star hotel. We were treated very well. The service was exceptional. The grounds very clean and the food was a very good. Would love to return someday. There is a beautiful pool area and gym area was good size. I would highly recommend this hotel.

  • Stayed February 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank traveling782
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SerenaHotels, General Manager at Nairobi Serena Hotel, responded to this review, October 7, 2015
Thank you for your review.

We are delighted that you found our services up to your expectation and the team is greatly encouraged by your remarks.

We look forward to another opportunity to be of service to you in the not too distant future.

Sincerely

Daniel Kang'u
General Manager
Nairobi Serena Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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823 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (153)
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English first
Seattle, Washington
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed July 2, 2014

The Serena knows it is good and it delivers. Classic styling, excellent service, a fabulous buffet, and convenient to the airport. It's in the hustle and bustle of the city so getting to and from the airport can be tricky depending on the time of day. Still, if you are new to the city, it gives you a taste. We got to see some of the serendipity of the city while sitting in traffic watching a group of roller skaters weaving in and out of the slow traffic. We arrived in the evening and left for safari in the morning. Having been out roughing it, the pampering by a well run staff and convenience were hard to beat. You can change money 24 hours a day. We considered leaving some of our stuff since we were coming back after a safari. They were equipped to handle it. I had the sense that they had such depth of experience that they could handle just about any request we made of them. My only quibble is that the hotel is looking a bit worn around the edges. No question that it is beautiful. But I noticed a stain on the marble from a leaky faucet. And the shower head was a bit plugged and tended to spray both inside and outside the shower space. The people were top notch. The buffet spread was delicious and beautifully presented. I had the sense that the facility itself needed a bit of loving attention.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank StartingFromSeattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandria, Egypt
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed July 1, 2014

very few hotels in the world that have all these advantages, the friendliness of the staff is exceptional and they are really ready to fulfil all your requirements.. the hotel is very clean and tidy, you can't complain about anything.. the gym has all types of equipment's that you may need, and the pool is quite spacious, and more important, very clean.
the breakfast had a wide variety of choices, I also had dinner in the hotel, and the food really tastes good, compliments to the Chef

  • Stayed June 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mohamedmanso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Level Contributor
56 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed June 29, 2014

We have stayed there for 10 nights ( work related ).
While the baths are a bit run down everything else was nearly perfect : breakfast had a huge variety, brunch was good as well, steaks at dinner were perfect.
Rooms were superbly cleaned, towels changed daily or even twice a day, turn down service as well. Air cons good enough. Beds comfy and big. Carpets all over the floors provided noise reduction. I ve also used their dry cleaning service and was very pleased with the results.
No bugs of any sorts.
Gym is great as also full of locals and people and trainers are great there.
And while ppl recommend Villa Rosa Serena is much more cosy and gives a home feeling while VR feels a bit overdone and too big ( like an airport ).
Highly recommended.

  • Stayed April 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CityOrchid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge, United Kingdom
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed June 27, 2014 via mobile

We stayed at the Serena hotel as a stop over, either side of our trip to the Masai Mara for our honeymoon.

Following recent events in Kenya and UK government advice, we were unsure what to expect.

Firstly, the hotel felt extremely safe - lots of security and guards present without being intrusive. However, Nairobi felt and is, a very safe place.

The hotel staff were wonderful - friendly, smiling, efficient. Nothing was too much trouble.

The rooms were fantastic and spacious! We were kindly upgraded on both our stays for our honeymoon, including to a garden suite. The rooms were immaculate and beautifully presented. Free WiFi was available.

The food was delicious - we had both lunch and dinner at the hotel - lunch by the pool and dinner in the fine dining restaurant, accompanied by a fantastic pianist. Breakfast offered an enormous variety of food and we did not leave hungry.

We shall definitely return to Kenya and to this wonderful hotel.

  • Stayed May 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank SophieA1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed June 26, 2014

Great place to stay for business travel. This would be my first choice of hotels to stay in Nairobi.Excellent location as well, near the city but slightly away from the madness of Mombasa road. Great bar, great vibe, lovely staff, big gym,clean rooms, good wifi. Overall just a great experience.Will most definitely return.

  • Stayed July 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Terry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Memphis, Tennessee
Level Contributor
47 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed June 18, 2014

We stayed here two nights at the start of a Kenyan safari and returned here again at the very end of the safari for a "day room" to stay for several hours before our international flights back home.

First, the property itself is stunning.. the pool, the breakfast area, gift shops, bars & lounges, top notch in every regard. It's close to the city but you feel you are in the midst of a calm little oasis. The breakfast buffet provided a host of delicious fruit juices and had omelettes cooked to order along with a host of other deliciousness.

Our only complain was our room itself. Our air conditioning never worked properly, and it was so hot in our room, I ended up sleeping on the floor and got no sleep at all our first night. Engineers came in the second night and fixed it. When we returned 10 days later for our day room, we were exhausted from days of safari and only wanted two things.... televison and air conditioning. Neither worked. We were only there for about 7 hours, so ended up just taking a shower and leaving the property for lunch, instead of stay in the hot room.

Room Tip: Make sure you get one with air conditioning that is working properly
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  • Stayed February 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank LeighTennessee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Nairobi Serena Hotel

Property: Nairobi Serena Hotel
Address: Kenyatta Avenue, Nairobi, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #3 of 161 Hotels in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Nairobi Serena Hotel 5*
Number of rooms: 183
Official Description (provided by the hotel):
Justly famed for its exceptional standards of efficiency, service and five-star hospitality, the elegantly sophisticated Nairobi Serena Hotel is a member of the 'Leading Hotels of the World'. Despite its pivotal central hotel location in Nairobi, Kenya, the Nairobi Serena remains true to its title and offers an oasis of serenity amidst the bustle of one of Africa's most vibrant capital cities. Offering a wide range of dining experiences, The Nairobi Serena is also renowned for its 'Mandhari' fine-dining restaurant, which is universally acknowledged as one of Kenya's finest. ... more   less 
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