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“Serena was perfect for my needs”

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Nairobi Serena Hotel
Ranked #4 of 167 Hotels in Nairobi
Certificate of Excellence
Reviewed May 21, 2014

Single woman traveling alone for research on first trip to Kenya and Nairobi felt safe and well cared for. Serena is central to everything and staff was amazing - courteous, caring and met all my needs. This is not budget, but nothing in Nairobi is and I was happy to know I was safe. Amidst all the noise and traffic of the city, the hotel grounds were lovely - good thing since i never ventured out after dark.

  • Stayed: January 2014, traveled on business
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1  Thank Nancy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed May 15, 2014

A wonderful hotel which offers a lovely atmosphere and great service. Things work seamlessly which is perfect for the business travel. The food is good and the gym facilities excellent. Would recommend it highly.

  • Stayed: May 2014, traveled on business
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Thank Ree R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 13, 2014

Stayed in this hotel over the Easter Week 2014. I had a business suit, which was really nice, albeit on the pricy side, but worth it.

The hotel is clean. Breakfast is varied and good. They have a nice sunny outdoor pool and a well equipped Gym.

Overall I found this hotel to be a real pleasure to stay in, trying hard as I can, I really can't find anything to fault this hotel on.

Room Tip: Go for the business or executive suit, a little bit more, but well worth it
  • Stayed: April 2014, traveled with friends
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Thank hhendron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 4, 2014

I stayed at the Serena Hotel for one night at the end of a short holiday in Kenya. It was a quality and well serviced hotel, which appeared to be utilised by the local business and diplomatic community as a stylish meeting place away from the chaos of the city.

The hotel is centrally located in Nairobi and includes a large courtyard style outdoor area and pool. The rooms were of a good size and comfortable, with everything you would expect from a top hotel. I arrived early, yet they were able to find me a room.

A few things of note:
- Huge and very well appointed gym, massage/spa area and large outdoor pool
- Good food options within the hotel
- A very high level of security, and a good sized safe
- There is a small general shop, plus a few gifts stores within the hotel
- Breakfast provided a huge selection, including things cooked to order and a large buffet
- Wifi worked well

There is a real mix of high end business users to tourist from around the world - so great watching the world and Kenya interact around the pool and in the bars.

I would have given the hotel a 5 star rating, except elements of my room were starting to look a little dated (although very clean) and the power failed briefly a few times.

Room Tip: The inner garden/pool view rooms would be the better choice
  • Stayed: February 2014, traveled solo
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1  Thank Oz_Pete_Travels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 29, 2014

A world known hotel predominantly for the business traveller, but we enjoyed every minute of our stay to conclude our Safari Holiday.

Comfortable in every way. Rooms are well designed and of good proportions with high quality fittings. Excellent showers.

Pool set up is just outstanding . Bar and Lounge area busy but well served with quality service and staff.
We ate at both lunch and dinner in the buffet restaurant and can only applaud the range of food, including the curries.

A very good experience and highly recommended.

  • Stayed: April 2014, traveled as a couple
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2  Thank Ken050
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 29, 2014

Very nice hotel. Beautiful grounds, friendly staff, spacious rooms. The food was wonderful. We would sit by the pools and order from the bar. Great meeting facilities as well. Overall an excellent experience. Highly recommended.

  • Stayed: April 2014, traveled on business
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Thank Bill W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 29, 2014

Friendly staff, clean rooms, decent food- especially the BBQ by the pool and the curries. The only minor gripe is the check in / out. I would advise paying in cash as I had all sorts of weird charges come through on my Amex for 2 months after my stay.

Room Tip: Pick one at the back. The entrance is noisy late into the night.
  • Stayed: November 2013, traveled on business
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Thank Alex W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Nairobi Serena Hotel

Address: Kenyatta Avenue, Nairobi, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #4 of 167 Hotels in Nairobi
Price Range: $247 - $368 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Nairobi Serena Hotel 5*
Number of rooms: 183
Official Description (provided by the hotel):
Justly famed for its exceptional standards of efficiency, service and five-star hospitality, the elegantly sophisticated Nairobi Serena Hotel is a member of the 'Leading Hotels of the World'. Despite its pivotal central hotel location in Nairobi, Kenya, the Nairobi Serena remains true to its title and offers an oasis of serenity amidst the bustle of one of Africa's most vibrant capital cities. Offering a wide range of dining experiences, The Nairobi Serena is also renowned for its 'Mandhari' fine-dining restaurant, which is universally acknowledged as one of Kenya's finest. ... more   less 
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