We recently spent two nights at the Nairobi Serena in advance of a 12 day African safari and returned at the conclusion of the tour to inhabit a day room in advance of our international departure.
When I rate this a four star property, I am comparing it to other four star hotels I've visited in North America and Great Britain. Certainly, when compared to other hotels in East Africa, it would have to be at or near the very top.
First, security is extremely tight. Vehicles are swept for bombs, luggage is screened and guests pass through metal detectors. While this may be overkill (?), it does lend one a sense of security while on premises. The grounds are beautiful and well maintained. It is apparently the location of choice for government and upper class Nairobi citizens to frequent for lunch and cocktails.
The pool area is very nice and the food is perfectly acceptable. The rooms are somewhat small, but clean and comfortable. It was the only hotel of six that we visited that had air conditioning. Wi-Fi was free and fast.
I can't imagine you would find a nicer, safer accommodation should you be looking for a room in Nairobi.
- Official Description (provided by the hotel):
- Justly famed for its exceptional standards of efficiency, service and five-star hospitality, the elegantly sophisticated Nairobi Serena Hotel is a member of the 'Leading Hotels of the World'. Despite its pivotal central hotel location in Nairobi, Kenya, the Nairobi Serena remains true to its title and offers an oasis of serenity amidst the bustle of one of Africa's most vibrant capital cities. Offering a wide range of dining experiences, The Nairobi Serena is also renowned for its 'Mandhari' fine-dining restaurant, which is universally acknowledged as one of Kenya's finest. ... more less
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