We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
WINNER WONDERLAND
Win Big When You Book on TripAdvisor

“We felt like VIP!,” 5 of 5 bubbles
Review of Nairobi Serena Hotel

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Nairobi Serena Hotel
Ranked #3 of 161 Hotels in Nairobi
Certificate of Excellence
Edmonton, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“We felt like VIP!,”
5 of 5 bubbles Reviewed December 28, 2013

The hotel is the perfect hotel in Nairobi. It's central n the front desk staff is very accomidating. Especially Faith and Helen. Faith took the time to find us a reseasonable flight to Mombasa n Kisumu. Amazing buffett there is a huge selection of items. The restaurant staff r always at your device. All the managers n severity guards are so polite. They go out of their way to make ur stay a memory. Laurence goes out of his way to make ur stay comfortable

The hotel itself is very well kept and has a moder touch to it. The ground and the heated swimming pool is very well maintained. The house keeping lady Mercey was the best house keeper I ever had she cleaned the room from top to bottom. The best part of the hotel is every nite there was someone to turn redo your bed so it's ready for u to slip rite in n fall asleep.

The gym is very well maintained with a big variety of equipment. The steam room n sauna is amazing

I would recommend this hotel also because of the staff.

  • Stayed December 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Jasmine S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

823 reviews from our community

Traveler rating
    455
    301
    45
    11
    11
See reviews for
97
212
48
352
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (153)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Idaho
Level Contributor
110 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
5 of 5 bubbles Reviewed December 27, 2013

The Serena chain almost always pleases, and this is no exception. This is an excellent choice of hotel if one wants a secure environment within the City. Located within a very large, park-like area, the Nairobi Serena is fenced in with high security--and that security is needed.

Rooms are straight-forward and comfortable. The staff and service are excellent. The pool and nearby restaurant with pool service is a very nice offering.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank IdahoTimber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michigan
Level Contributor
115 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 bubbles Reviewed December 24, 2013

We stayed here for two nights before our safari and had a day room post safari before our flight home.

Hotel is a great business hotel - you could tell by the clientele in the restaurant and the bar. The rooms were nice. Security felt good though I don't know that I'd walk around outside the hotel compound after dark.

There is a very nice health club but note that you need to be 18 to enter. Our oldest son (17) got in no problem but our 15 year old son was denied and we could not get him in. I was told it was a private health club, not part of the hotel, but 18+ hotel guests are allowed guest privileges.

If I was travelling to Nairobi on business I would definitely stay here. If I was travelling on safari I would stay here again too.

  • Stayed August 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank wayfarerblue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed December 17, 2013 via mobile

We stayed at the Serena in Baurobu for two nights and had a wonderful stay. The too
S were good though a little dated, but we equipped. Great toiletries, very good and attentive service. The buffet meals were really very good with amazing choice definitely 5 star. We have 3 children and they were well accommodated for, the staff were kind and nothing was a bother.

  • Stayed December 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Kenya1412
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maumee, oh
Level Contributor
52 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 bubbles Reviewed December 10, 2013

I did a week at the Serena, part of it with business associates along. Most of the time I ate at the hotel and made extensive use of their business center. On several occasions I had more than a few guests including government officials and security personnel.
We would have driven many other hotels "bonkers" but not the Serena.
Let's start with the rooms. My floor had staff available all the time. It was like coming home to a village. They would straighten my tie, pick up things in my room several times a day and generally keep track of me. These were good people.
The room was perfect and the housekeeping staff better.
The business center had IT staff available 24 hours a day. Everything worked perfectly.
Hotel staff in general were well trained, authoritative and highly professional. This is a very friendly hotel with a courteous staff. I got to know a number of hotel staff quite well.
The primary restaurant is an all day buffet, 3 meals with great food and seating in or outdoors including pool side.
Food is exceptional, service better. I used only one restaurant, which was more than enough. Fresh fruit, perfect espresso, anything you could desire.
Never order a steak in Kenya.
Hotel ground were beautiful and well maintained.
The hotel bar and meeting rooms are exceptional and well laid out.
Security is a big issue in Kenya and the hotel has a large but unobtrusive security staff.
Hotel supplies transporation and I almost always had a car or bus or something arranged on a moments notice.
If all of Kenya is like this hotel, Kenya is one of the friendliest nations on earth.

  • Stayed November 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank gpduf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
53 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed December 9, 2013 via mobile

Lovely hotel, the rooms are a little dated but well equipped and the reception and bar areas are beautiful. There's also a very well stocked gift shop which sells some lovely handicrafts etc. Especially good breakfast (good coffee!) included in the room rate which you can have in your room or the downstairs restaurant. Considering its central location it's also very quiet here and the beds are comfy - I was here for 2 nights on business - and the free wifi was faster than lots of hotels in other countries so that was excellent. Only small criticism is that the service is a little hit and miss. It was excellent at times - the breakfast staff were superb - but the staff in the evening at Cafe Maghreb were less good, even a bit surly and the check out was ridiculously slow. I waited around 30 minutes to check out - there was one person on the check out desk at 7.30am when a lot of guests wanted to check out, and this meant I was late for my meeting that morning. Despite this would be very happy to stay again, actually want to go back to try the fine dining restaurant which I've heard great things about!

Stayed December 2013, traveled on business
Helpful?
Thank RosieB1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SerenaHotels, Guest Relations Manager at Nairobi Serena Hotel, responded to this review, December 12, 2013
Dear Guest,

Thank you for choosing to stay at Nairobi Serena Hotel.

We have noted your valued feedback arising out of your stay with us dated 9th December 2013.

Kindly accept our sincere apologies for the delay in service in the restaurant and upon check out.

Management sincerely regrets the incidents and the inconveniences caused to you and remedial measures have been put in place to avert repeat of the same in the future

We look forward to being of utmost quality service and redeem ourselves in the near future.

With Kind Regards

Joyce.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
The Netherlands
Level Contributor
54 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 bubbles Reviewed December 4, 2013

We spend one night in the Nairobi Serena lodge when we arrived in Kenya. It is a great place to start your holiday.

For us it was the second time that we started our holiday in this nice hotel.
The hotel staff is friendly and helpful, everything is clean and the rooms are nice and comfortable.

They have plenty of choice at breakfast with fresh fruit and juices
We will be back In this hotel the next time we will visit Kenya.

Chantal & Remi

  • Stayed August 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Chantalremi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Nairobi hotels
0.6 mi away
Fairmont The Norfolk
Fairmont The Norfolk
#5 of 161 in Nairobi
4.5 of 5 bubbles 882 reviews
0.6 mi away
Sarova Stanley
Sarova Stanley
#8 of 161 in Nairobi
4.5 of 5 bubbles 1,022 reviews
1.1 mi away
Villa Rosa Kempinski Nairobi
Show Prices
Show Prices
Show Prices
8.5 mi away
Hemingways Nairobi
Hemingways Nairobi
#1 of 161 in Nairobi
4.5 of 5 bubbles 399 reviews
0.4 mi away
Fairview Hotel
Fairview Hotel
#6 of 161 in Nairobi
4.5 of 5 bubbles 1,182 reviews
2.9 mi away
The Boma Nairobi
The Boma Nairobi
#7 of 161 in Nairobi
4.5 of 5 bubbles 578 reviews
Show Prices
Show Prices
Show Prices

Been to Nairobi Serena Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Nairobi Serena Hotel

Property: Nairobi Serena Hotel
Address: Kenyatta Avenue, Nairobi, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #3 of 161 Hotels in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Nairobi Serena Hotel 5*
Number of rooms: 183
Official Description (provided by the hotel):
Justly famed for its exceptional standards of efficiency, service and five-star hospitality, the elegantly sophisticated Nairobi Serena Hotel is a member of the 'Leading Hotels of the World'. Despite its pivotal central hotel location in Nairobi, Kenya, the Nairobi Serena remains true to its title and offers an oasis of serenity amidst the bustle of one of Africa's most vibrant capital cities. Offering a wide range of dining experiences, The Nairobi Serena is also renowned for its 'Mandhari' fine-dining restaurant, which is universally acknowledged as one of Kenya's finest. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, DerbySoft Ltd Shanghai HQ, Cheap Tickets, Odigeo, Travelocity, HotelTravel.com, Priceline and Jovago.com so you can book your Nairobi Serena Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing