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“Excellent Facility and Services”

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Nairobi Serena Hotel
Ranked #5 of 167 Hotels in Nairobi
Certificate of Excellence
Reviewed April 24, 2013

Nairobi Serena is a fantastic hotel for the business traveller. I stayed here from 22nd to 24th April and this was my third stay. The staff will always make you feel welcomed and at home. It is an excellent venue for business meetings both formal and informal not forgetting the cuisine. The location is great as you can walk or take a cab into town.

  • Stayed: April 2013, traveled on business
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Thank Kibopalacehotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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507 - 513 of 890 reviews

Reviewed April 22, 2013

Had a business meeting here and was very pleased. Room was nice. Business dinner upstairs on outside balcony was excellent. Meeting facilities were good. Only slight disappointment was lunch at the buffet which was average.

Grounds are very nice. A breadth of tranquility in Nairobi

  • Stayed: September 2012, traveled on business
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Thank GOP_Nomad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 21, 2013

Although in the city center you don't hear the noise coming from the million cars driving though the city. Hotel is kept well, it's clean and rooms of acceptable size. The bar is rather busy at night but gives it a good atmosphere. The gym is big and well equipped. Would stay again

  • Stayed: March 2013, traveled on business
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Thank Sailaway1002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 8, 2013

We did stay here one night this to start ou safari trip with Africa Veterans Safaris. The welcome was friendly and correct. The (connected) rooms were complete and in a very nice "african" style. Superb beds assured us a good night rest ! And last but not least the breakfast buffet is more than complete ..as well the great and attentive service ! We can recommend !

Room Tip: connecting rooms are peffect when travelling wth children
  • Stayed: March 2013, traveled with family
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1  Thank Jswinnen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 5, 2013

Great breakfast buffet for all ages and tastes
Very clean room, quiet and all amenities --minus Qtip.
Love the atmosphere, you feel very welcome from the start.
Security at the front of the hotel securing entries of vehicles and making sure only guests are coming in.
Would recommend it to anyone visiting Nairobi. Great staff.

  • Stayed: April 2013, traveled on business
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Thank NadiasWashingtonDC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 24, 2013

A great way to spend one's first night in Africa.

We arrived late and left early, but they picked us up at the airport and dep[osited us back there very efficiently.

Food (breakfast) very good indeed.

It is on the edge of the National Park, so propbably wirth spending an extra day there.

  • Stayed: March 2013, traveled with friends
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1  Thank 929HML
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 23, 2013

I go back to the Serena every time I need to go to Nairobi. The location is rather central, but on the very plus side the staff needs a special mention. At reception, restaurant and terrace staff is smiley, serviceable and helpful, just like a good hotel needs to have. For me that makes always the difference. It has also a very good restaurant which serves really good Indian dishes. Gym is good and big swimming pool. Rooms are fine with a fair Kenyan atmosphere. Excellent on business.

  • Stayed: February 2013, traveled on business
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Thank gilgribaudo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Nairobi Serena Hotel

Address: Kenyatta Avenue, Nairobi, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #5 of 167 Hotels in Nairobi
Price Range: $248 - $378 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Nairobi Serena Hotel 5*
Number of rooms: 183
Official Description (provided by the hotel):
Justly famed for its exceptional standards of efficiency, service and five-star hospitality, the elegantly sophisticated Nairobi Serena Hotel is a member of the 'Leading Hotels of the World'. Despite its pivotal central hotel location in Nairobi, Kenya, the Nairobi Serena remains true to its title and offers an oasis of serenity amidst the bustle of one of Africa's most vibrant capital cities. Offering a wide range of dining experiences, The Nairobi Serena is also renowned for its 'Mandhari' fine-dining restaurant, which is universally acknowledged as one of Kenya's finest. ... more   less 
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