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“Nice and quiet hotel with a very friendly staff” 4 of 5 bubbles
Review of Nairobi Serena Hotel

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Nairobi Serena Hotel
Ranked #3 of 161 Hotels in Nairobi
Certificate of Excellence
Las Vegas, Nevada
Level Contributor
44 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Nice and quiet hotel with a very friendly staff”
4 of 5 bubbles Reviewed April 21, 2013

Although in the city center you don't hear the noise coming from the million cars driving though the city. Hotel is kept well, it's clean and rooms of acceptable size. The bar is rather busy at night but gives it a good atmosphere. The gym is big and well equipped. Would stay again

  • Stayed March 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Sailaway1002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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823 reviews from our community

Traveler rating
    455
    301
    45
    11
    11
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (153)
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Sofia, Bulgaria
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed April 8, 2013

We did stay here one night this to start ou safari trip with Africa Veterans Safaris. The welcome was friendly and correct. The (connected) rooms were complete and in a very nice "african" style. Superb beds assured us a good night rest ! And last but not least the breakfast buffet is more than complete ..as well the great and attentive service ! We can recommend !

Room Tip: connecting rooms are peffect when travelling wth children
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  • Stayed March 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jswinnen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed April 5, 2013

Great breakfast buffet for all ages and tastes
Very clean room, quiet and all amenities --minus Qtip.
Love the atmosphere, you feel very welcome from the start.
Security at the front of the hotel securing entries of vehicles and making sure only guests are coming in.
Would recommend it to anyone visiting Nairobi. Great staff.

  • Stayed April 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank NadiasWashingtonDC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
35 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed March 24, 2013

A great way to spend one's first night in Africa.

We arrived late and left early, but they picked us up at the airport and dep[osited us back there very efficiently.

Food (breakfast) very good indeed.

It is on the edge of the National Park, so propbably wirth spending an extra day there.

  • Stayed March 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank 929HML
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Turin, Italy
Level Contributor
46 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed March 23, 2013

I go back to the Serena every time I need to go to Nairobi. The location is rather central, but on the very plus side the staff needs a special mention. At reception, restaurant and terrace staff is smiley, serviceable and helpful, just like a good hotel needs to have. For me that makes always the difference. It has also a very good restaurant which serves really good Indian dishes. Gym is good and big swimming pool. Rooms are fine with a fair Kenyan atmosphere. Excellent on business.

  • Stayed February 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank gilgribaudo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
Level Contributor
118 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed March 22, 2013

As the name suggests the Serena hotel is surely serene. I had lunch at the pool side. The service was exemplary, the food variety so wide. I could not help myself but over eat and even gobble down some sweet deserts. The afternoon after such a lunch can only be spent by pool for a cool breeze. It was too good.
I recommend for business meetings or lunches.

  • Stayed March 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Hjkenya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St.Ives
Level Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 bubbles Reviewed March 20, 2013

This is our second overnight stay here but we felt it had lost its way a bit. The service was a bit hit and miss. In the rooms the beds smelt of Cigarette smoke. They could do with being non smoking. The breakfast was good.

  • Stayed February 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank BobbyVdp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Nairobi Serena Hotel

Property: Nairobi Serena Hotel
Address: Kenyatta Avenue, Nairobi, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #3 of 161 Hotels in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Nairobi Serena Hotel 5*
Number of rooms: 183
Official Description (provided by the hotel):
Justly famed for its exceptional standards of efficiency, service and five-star hospitality, the elegantly sophisticated Nairobi Serena Hotel is a member of the 'Leading Hotels of the World'. Despite its pivotal central hotel location in Nairobi, Kenya, the Nairobi Serena remains true to its title and offers an oasis of serenity amidst the bustle of one of Africa's most vibrant capital cities. Offering a wide range of dining experiences, The Nairobi Serena is also renowned for its 'Mandhari' fine-dining restaurant, which is universally acknowledged as one of Kenya's finest. ... more   less 
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