I go back to the Serena every time I need to go to Nairobi. The location is rather central, but on the very plus side the staff needs a special mention. At reception, restaurant and terrace staff is smiley, serviceable and helpful, just like a good hotel needs to have. For me that makes always the difference. It has also a very good restaurant which serves really good Indian dishes. Gym is good and big swimming pool. Rooms are fine with a fair Kenyan atmosphere. Excellent on business.
- Official Description (provided by the hotel):
- Justly famed for its exceptional standards of efficiency, service and five-star hospitality, the elegantly sophisticated Nairobi Serena Hotel is a member of the 'Leading Hotels of the World'. Despite its pivotal central hotel location in Nairobi, Kenya, the Nairobi Serena remains true to its title and offers an oasis of serenity amidst the bustle of one of Africa's most vibrant capital cities. Offering a wide range of dining experiences, The Nairobi Serena is also renowned for its 'Mandhari' fine-dining restaurant, which is universally acknowledged as one of Kenya's finest. ... more less
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