We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Ok hotel, interesting decor”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Nairobi Serena Hotel
Ranked #5 of 161 Hotels in Nairobi
Certificate of Excellence
London
Level Contributor
40 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Ok hotel, interesting decor”
4 of 5 bubbles Reviewed November 9, 2012

Hotel is somewhat dated in terms of decor but everyone is very nice, friendly and good service. Had a bad experience ordering food in the bar however - waited 40 minutes and cancelled the order for chicken wings. Not sure where they were getting them from! Stick to the restaurant where possible!

Being able to bill taxis to the hotel bill directly saved me a big headache.

Friendly staff.

When next in Nairobi I will probably try a different hotel but wouldn't cry if I had to stay there again.

Room Tip: Do not get a room on the corner as the traffic will keep you awake and disturb you during the day...
See more room tips
  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank holjones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

860 reviews from our community

Traveler rating
    470
    316
    49
    13
    12
See reviews for
100
225
51
367
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (160)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Nairobi, Kenya
Level Contributor
48 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed November 7, 2012

The hotel is very clean and it's very proximity to the Nairobi City centre. It's a walking distance to the town. They have ample packing and their staff are most helpful. Their meals are wonderful and the rooms are very clean. You get value for your money.

Room Tip: The rooms facing the popular Central park and town centre are wonderful. You get a very good view of...
See more room tips
  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FavourSafaris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benton, Kentucky
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed November 5, 2012

Our recent 3 week trip to Africa began with 2 nights at the Nairobi Serena. The hotel is a secure and well run hotel with several restaurants, a beautful swimming pool and all the in-room amemities to help a traveler overcome jet lag and multiple hours on an airplane in an economy seat!

Room Tip: The rooms were very quiet and comfortable but the beds had hard mattresses. We found this to be the...
See more room tips
  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ckaszubski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
101 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 bubbles Reviewed November 5, 2012

I've been staying here regularly for the last 5 years. Always excellent and friendly service from the team. Great lap pool. Very nice buffet dining room for breakfast and lunch. Nice bar. Small but efficient business centre. Well equipped gym frequented by local VIPs .

Room Tip: City view is best, And the 3 garden suites are very nice with sun lounger and gazebo and direct ac...
See more room tips
  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marc F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oslo, Norway
Level Contributor
1 review
5 of 5 bubbles Reviewed November 4, 2012

We had a fantastic stay at Nairobi Serena Hotel! I loved the atmosphere, the art, the meals and the friendly and service-minded staff. The room was large and comfortable with a large lovely bed. The pool area was beautiful and relaxing. I even had the opportunity to join a salsa course for the first time at the gym, quite different from skiing in Norway. I would love to come back!

Room Tip: Don´t be to close to the elevator
See more room tips
  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cecilie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hook, United Kingdom
Level Contributor
41 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed November 2, 2012

Been to the Niarobi Serena many times, as it is a lovely hotel and we like to stay here before and after safaris. On our last visit however we were not so happy. The problem was having to vacate the room by 10am when your BA flight to London departs at almost midnight. We asked if it was possible to keep the room for a little longer, and were told the hotel was full and they needed the rooms,(which is fair enough),but if we paid then it would be ok to keep the rooms until 6pm, but the charge would be about 150 dollars per room. We paid, but felt the charge was a little excessive, as most hotels would not charge as much.Having said all that we will probably return.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank peter r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
70 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed October 31, 2012

Classic design and lay-out. The collection of jewelry, masks, musical instruments, etc. from various countries makes waiting for the elevator a pleasure! Rooms are comfortable and functional. Those with views of the Central Park are to be recommended. Restaurants are good and the service is exemplary.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ASR2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Nairobi hotels
0.6 mi away
Fairmont The Norfolk
Fairmont The Norfolk
#6 of 161 in Nairobi
4.5 of 5 bubbles 933 reviews
1.1 mi away
Villa Rosa Kempinski Nairobi
0.6 mi away
Sarova Stanley
Sarova Stanley
#8 of 161 in Nairobi
4.5 of 5 bubbles 1,088 reviews
Show Prices
Show Prices
Show Prices
0.4 mi away
Fairview Hotel
Fairview Hotel
#3 of 161 in Nairobi
4.5 of 5 bubbles 1,244 reviews
8.5 mi away
Hemingways Nairobi
Hemingways Nairobi
#1 of 161 in Nairobi
4.5 of 5 bubbles 455 reviews
0.6 mi away
The Heron Portico
The Heron Portico
#4 of 161 in Nairobi
4.5 of 5 bubbles 437 reviews
Show Prices
Show Prices
Show Prices

Been to Nairobi Serena Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Nairobi Serena Hotel

Property: Nairobi Serena Hotel
Address: Kenyatta Avenue, Nairobi, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #5 of 161 Hotels in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Nairobi Serena Hotel 5*
Number of rooms: 183
Official Description (provided by the hotel):
Justly famed for its exceptional standards of efficiency, service and five-star hospitality, the elegantly sophisticated Nairobi Serena Hotel is a member of the 'Leading Hotels of the World'. Despite its pivotal central hotel location in Nairobi, Kenya, the Nairobi Serena remains true to its title and offers an oasis of serenity amidst the bustle of one of Africa's most vibrant capital cities. Offering a wide range of dining experiences, The Nairobi Serena is also renowned for its 'Mandhari' fine-dining restaurant, which is universally acknowledged as one of Kenya's finest. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Hotwire, Priceline, Jovago.com, Travelocity, Agoda, Expedia, TripOnline SA, Cancelon, Cheap Tickets, getaroom.com and HotelQuickly so you can book your Nairobi Serena Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing