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“A Very Good Property in a Pleasant Location”

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Nairobi Serena Hotel
Ranked #5 of 164 Hotels in Nairobi
Certificate of Excellence
Ahmedabad, India
Level Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“A Very Good Property in a Pleasant Location”
Reviewed October 3, 2012

Stayed there for 3 nights. Squeaky clean rooms & bathrooms. Well maintained garden & swimming pool. A very good restaurant with good food. A very good & serene location on top of a small hill in downtown Nairobi. Actually can't think anything negative about it apart from the internet speed, which apparently was not the fault of the hotel but the country where I was staying.

Staff is very friendly & helpful. Overall a good value for money option in Nairobi.

Room Tip: Opt for rooms at the back end of the hotel so as to prevent you from the noise from the street. That...
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  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sumit_bose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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866 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (160)
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Winter Haven, Florida
Level Contributor
269 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed September 29, 2012

We had a nice stay in this oasis in the middle of Nairobi. We had to pass through lots of security just to get in! The staff was helpful. There seemed to be lots of political and business people there. The hotel was clean and well-appointed. There was security on each floor. We ate several times in the restaurant down by the pool area. We did not venture outside the hotel grounds except to go with a missionary friend for the day. The common areas were very nice.

  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bandmanjp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Market Harborough, United Kingdom
Level Contributor
44 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed September 27, 2012

We chose to stay here before staying at giraffe manor and then starting our safari in the mara and it turned out to be a really good choice. we relaxed had a massage to get rid of the jet lag and tirdeness of travel had a rest in the huge and comfy bed and then had a great dinner. we also had a bottle of sparkling wine and roses put in our room as we were celebrating our 30th wedding anniversary with the compliments of the hotel which was appreciated. breakfast the next day was lovely. We would definitely tay again if in Nairobi

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelmadNorthampton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Rapids
Level Contributor
110 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed September 21, 2012

We didnt stay at the hotel but had lunch there. We had salad, burger and a sandwhich with ice cream for dessert. It was $51 US. I think was a little expensive overall. The service was ok but the food took quite awhile to come out. We were there nearly two hours start to finish just for a couple sandwhiches. Our waitress was good but seemed to be new based on her expressions and answers. She brought us warm towels when we sat down to clean up. They were so hot they burned out fingers.Really!! We had lunch out by the pool and it was a nice experience. The noise from the traffic was almost not noticeable. The flies were a nuisance but all else went well. One strange thing the staff stands around as if on guard staring at the customers as they ate instead of going around and making sure they didnt need anything. More than one customer had to ask for their bill while this went on.

Although we didn't stand, the hotel by the way is wonderful. Doorman is attentive and professional. All appointments are pristine and rich. Even the restrooms were clean and had fresh roses in them along with ice in the urinal. Yes, ice in the urinal. I would recommend this to a friend and may stay here next time I am in nairobi.

  • Stayed September 2012, traveled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank MMBarnes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Level Contributor
546 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
Reviewed September 14, 2012

We were on a tour, staying here in this garden-type hotel in the middle of Nairobi. The rooms were average, and the included breakfast brunch very good. What made the visit special was complimentary wireless (not found in but one of 5 other hotels visited), and a very nice complimentary spa (except for facials or massages) which my wife enjoyed very much.

Room Tip: Although we stayed at the front side of the hotel above the porte cochere, the room was very quiet.
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  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bsimosd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 14, 2012

We stayed here 17 years ago and found it very good, now it is excellent. Free WiFi, newspapers and excellent in room dining. Lovely swimmingpool and well equipped gym. In door and out door dining very good menu and good value

Room Tip: Most rooms appear quiet and very comfortable
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Drdjc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 13, 2012

I visit Nairobi every year on business but this was my first stay at the serena. After the first day I felt at home.... The front desk, the concierge, room service all first class with a smile. Bathroom amenities excellent with great towels!! I will be back

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BWHJhb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Nairobi Serena Hotel

Property: Nairobi Serena Hotel
Address: Kenyatta Avenue, Nairobi, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #5 of 164 Hotels in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Nairobi Serena Hotel 5*
Number of rooms: 183
Official Description (provided by the hotel):
Justly famed for its exceptional standards of efficiency, service and five-star hospitality, the elegantly sophisticated Nairobi Serena Hotel is a member of the 'Leading Hotels of the World'. Despite its pivotal central hotel location in Nairobi, Kenya, the Nairobi Serena remains true to its title and offers an oasis of serenity amidst the bustle of one of Africa's most vibrant capital cities. Offering a wide range of dining experiences, The Nairobi Serena is also renowned for its 'Mandhari' fine-dining restaurant, which is universally acknowledged as one of Kenya's finest. ... more   less 
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