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“Beautiful hotel in great location” 5 of 5 stars
Review of Nairobi Serena Hotel

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Nairobi Serena Hotel
Ranked #3 of 156 Hotels in Nairobi
Certificate of Excellence
Mountain View, California
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Beautiful hotel in great location”
5 of 5 stars Reviewed May 28, 2012

I was very pleasantly surprised with the hotel--the hotel has beautiful decor and the lavish, extremely large rooms were extremely spacious. Though I was just one person, a family of 6 probably would have been comfortable in my luxurious room! The restaurant had a great selection and very attentive service, though I found the food itself to be only fair. The landscaping was also only fair; from the description I thought it would be larger, but that was not an issue. Free WiFi with a beautiful wood desk arranged for work was a great perk. I loved the stay, I felt very relaxed and pampered by the setting and the room/amenities. The hotel staff were extremely friendly and helpful. I'd definitely stay again.

  • Stayed May 2012, traveled solo
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Fairdathm7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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789 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (148)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
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English first
South Padre Island, Texas
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed May 27, 2012

Central Location, Food is good and service is outstanding. Will use for all of my visits in the future.

  • Stayed May 2012, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Fred Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luxembourg City, Luxembourg
Level Contributor
130 reviews
122 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
3 of 5 stars Reviewed May 25, 2012

The pros: amazing breakfast and superb dinner, well sized rooms, effective if not all that friendly service; well located; nice pool

The cons: decor is a bit dated, bathroom was tiny, dated and worn, rather expensive for what it is, bed not the best, noisy rooms.

Room Tip: try to get one facing the pool, front facing rooms are noisy
See more room tips
  • Stayed April 2012, traveled on business
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank brunsky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed May 9, 2012

Great Hotel with good location. Fantastic restaurants and good food. Prices at the gift shop very reasonable.

Room Tip: Rooms away from road are quieter
See more room tips
  • Stayed April 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Carol56_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caernarfon, United Kingdom
Level Contributor
327 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 210 helpful votes
5 of 5 stars Reviewed May 7, 2012

After a long flight and an interesting drive from the airport, we arrived at this wonderful Hotel. We checked in and were in the pool within half an hour, blissful. We ate in the hotel restaurant and were quite charmed when the waiter offered me a rose. The food was excellent, staff attentive and prices reasonable. After a great nights sleep, in a very comfortable room, we had breakfast(very good) and with the words "Jambo" ringing in our ears and wide smiling staff waving us off, we began our Safari. We can't wait to go back!!!

  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank DanaKR7964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harare
Level Contributor
31 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed April 29, 2012

This hotel I found exquisite and warm. from the friendly well informed staff to the magical food. The Maisha spar was out of this world. It was perfect

  • Stayed April 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Jackie N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kigali Rwanda
Level Contributor
71 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 stars Reviewed April 26, 2012

OK - so it's not upgraded like their properties in Kigali or in Kampala, but the Nairobi Serena still has some of that old Kenya magic. Rooms are perfectly acceptable. The gym is solid. Food choices are fine and the location is tough to beat. When the right prices can be had, it's a solid contender though over the years I've stayed as much there as the Fairview which feels upgraded, better value, and has better food selection.

  • Stayed June 2011, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Jayinkigali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Nairobi Serena Hotel

Property: Nairobi Serena Hotel
Address: Kenyatta Avenue, Nairobi, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #3 of 156 Hotels in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Nairobi Serena Hotel 5*
Number of rooms: 183
Official Description (provided by the hotel):
Justly famed for its exceptional standards of efficiency, service and five-star hospitality, the elegantly sophisticated Nairobi Serena Hotel is a member of the 'Leading Hotels of the World'. Despite its pivotal central hotel location in Nairobi, Kenya, the Nairobi Serena remains true to its title and offers an oasis of serenity amidst the bustle of one of Africa's most vibrant capital cities. Offering a wide range of dining experiences, The Nairobi Serena is also renowned for its 'Mandhari' fine-dining restaurant, which is universally acknowledged as one of Kenya's finest. ... more   less 
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