We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Beautiful hotel in great location”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 14 more sites!
Nairobi Serena Hotel
Ranked #4 of 164 Hotels in Nairobi
Certificate of Excellence
Mountain View, California
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Beautiful hotel in great location”
Reviewed May 28, 2012

I was very pleasantly surprised with the hotel--the hotel has beautiful decor and the lavish, extremely large rooms were extremely spacious. Though I was just one person, a family of 6 probably would have been comfortable in my luxurious room! The restaurant had a great selection and very attentive service, though I found the food itself to be only fair. The landscaping was also only fair; from the description I thought it would be larger, but that was not an issue. Free WiFi with a beautiful wood desk arranged for work was a great perk. I loved the stay, I felt very relaxed and pampered by the setting and the room/amenities. The hotel staff were extremely friendly and helpful. I'd definitely stay again.

  • Stayed May 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fairdathm7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

861 reviews from our community

Traveler rating
    470
    317
    49
    13
    12
See reviews for
100
225
51
368
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (160)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
South Padre Island, Texas
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed May 27, 2012

Central Location, Food is good and service is outstanding. Will use for all of my visits in the future.

  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fred Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luxembourg City, Luxembourg
Level Contributor
129 reviews
121 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed May 25, 2012

The pros: amazing breakfast and superb dinner, well sized rooms, effective if not all that friendly service; well located; nice pool

The cons: decor is a bit dated, bathroom was tiny, dated and worn, rather expensive for what it is, bed not the best, noisy rooms.

Room Tip: try to get one facing the pool, front facing rooms are noisy
See more room tips
  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank brunsky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 9, 2012

Great Hotel with good location. Fantastic restaurants and good food. Prices at the gift shop very reasonable.

Room Tip: Rooms away from road are quieter
See more room tips
  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Carol56_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caernarfon, United Kingdom
Level Contributor
328 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 212 helpful votes
Reviewed May 7, 2012

After a long flight and an interesting drive from the airport, we arrived at this wonderful Hotel. We checked in and were in the pool within half an hour, blissful. We ate in the hotel restaurant and were quite charmed when the waiter offered me a rose. The food was excellent, staff attentive and prices reasonable. After a great nights sleep, in a very comfortable room, we had breakfast(very good) and with the words "Jambo" ringing in our ears and wide smiling staff waving us off, we began our Safari. We can't wait to go back!!!

  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DanaKR7964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harare
Level Contributor
42 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed April 29, 2012

This hotel I found exquisite and warm. from the friendly well informed staff to the magical food. The Maisha spar was out of this world. It was perfect

  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jackie N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kigali Rwanda
Level Contributor
69 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed April 26, 2012

OK - so it's not upgraded like their properties in Kigali or in Kampala, but the Nairobi Serena still has some of that old Kenya magic. Rooms are perfectly acceptable. The gym is solid. Food choices are fine and the location is tough to beat. When the right prices can be had, it's a solid contender though over the years I've stayed as much there as the Fairview which feels upgraded, better value, and has better food selection.

  • Stayed June 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jayinkigali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Nairobi hotels
0.6 mi away
Fairmont The Norfolk
Fairmont The Norfolk
#6 of 164 in Nairobi
4.5 of 5 bubbles 951 reviews
1.1 mi away
Villa Rosa Kempinski Nairobi
0.6 mi away
Sarova Stanley
Sarova Stanley
#8 of 164 in Nairobi
4.5 of 5 bubbles 1,106 reviews
Show Prices
Show Prices
Show Prices
0.4 mi away
Fairview Hotel
Fairview Hotel
#3 of 164 in Nairobi
4.5 of 5 bubbles 1,251 reviews
8.5 mi away
Hemingways Nairobi
Hemingways Nairobi
#1 of 164 in Nairobi
4.5 of 5 bubbles 464 reviews
0.6 mi away
The Heron Portico
The Heron Portico
#5 of 164 in Nairobi
4.5 of 5 bubbles 461 reviews
Show Prices
Show Prices
Show Prices

Been to Nairobi Serena Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Nairobi Serena Hotel

Property: Nairobi Serena Hotel
Address: Kenyatta Avenue, Nairobi, Kenya
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #4 of 164 Hotels in Nairobi
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Nairobi Serena Hotel 5*
Number of rooms: 183
Official Description (provided by the hotel):
Justly famed for its exceptional standards of efficiency, service and five-star hospitality, the elegantly sophisticated Nairobi Serena Hotel is a member of the 'Leading Hotels of the World'. Despite its pivotal central hotel location in Nairobi, Kenya, the Nairobi Serena remains true to its title and offers an oasis of serenity amidst the bustle of one of Africa's most vibrant capital cities. Offering a wide range of dining experiences, The Nairobi Serena is also renowned for its 'Mandhari' fine-dining restaurant, which is universally acknowledged as one of Kenya's finest. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, DerbySoft Ltd Shanghai HQ, Hotwire, Travelocity, Orbitz, Jovago.com, Priceline, Agoda, Cancelon, Cheap Tickets, getaroom.com, TripOnline SA, HotelQuickly and HRS so you can book your Nairobi Serena Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing