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Nairobi Serena Hotel
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Reviews (936)
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All reviewsleading hotels of the worldroom servicevery nice hotellong flightafrican artbreakfast buffetan oasisbusy cityrooms are comfortablecentral locationgift shopsafari tripbusiness hotelmasai maramaghrebsecuritygym
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Reviewed October 18, 2011

I stayed here for nine days as part of a honeymoon and to meet family in Nairobi. This place is very classy, and I've not been in a better hotel in Nairobi. The breakfast buffet is possibly the best hotel breakfast I have had anywhere in the world. Most of the time there were many staff around, so getting service was easy. It is well situated for central Nairobi.

The only problems I has were that the Executive Suites were (and still are) advertised as having a veranda. Ours certainly didn't.

Check-in was not very straight forward, it took a few hours for the hotel to work out which booking was ours. Thankfully we went for lunch while they sorted it out. There were many disgruntled customers in the same situation, I suspect this hotel has some problems with reservations.

Even with the 'do not disturb' sign on the door, housekeeping frequently knocked the door to find if we had any laundry. This was mostly before 9am, and we were on honeymoon so it was not appreciated.

Oh, and the bed was very hard!

  • Stayed: September 2011, traveled as a couple
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1  Thank StrangeCargo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 17, 2011

Stayed there for two night prior to S. Sudan's Independence in July. I was greeted with smiles from the day we arrived to the day we left. It was bliss. The room was ok, but we had some issues with another friend travelling into Juba. The hotel Concierge sorted that out for us. They even went the extra mile to make sure our stay would be good in Nairobi.

  • Stayed: July 2011, traveled on business
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Thank rizalzulkapli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 17, 2011

Justly famed for its exceptional standards of efficiency, service and five-star hospitality, the elegantly sophisticated Nairobi Serena is a member of the Leading Hotels of the World group and is consistently voted ‘Best Hotel in Nairobi' by airlines and international travel magazines alike. Despite its pivotal central location, the Serena remains true to its title and offers an oasis of serenity amidst the bustle of one of Africa's most vibrant capital cities.

  • Stayed: September 2011, traveled with family
    • Rooms
Thank HanselTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 17, 2011

We had stayed at the Nairobi Serena on 3 separate occasions for business purposes, and more than 2 weeks at a time. This is one hotel I would recommend to everybody. The staff, and I mean ALL of the staff, go out of their way to make your stay very comfortable. They are very responsive to any issues you may have, and are quick to resolve them. I realize with reading one of the reviews that there were problems with the reservations, and other people booked with the same travel agency had problems with the reservations, but then that may be the issue with the travel agency and not necessarily with the hotel. I personally, would not stay anywhere else in Nairobi.

  • Stayed: September 2011, traveled on business
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Thank AS1315
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 15, 2011

We stayed here for one night before our flight, when the receptionist found out it was our honeymoon they gave us a free upgrade to a superior suite and gave us a bottle of champayne. The room was perfect, the service was great - we had room service which was delicious. The staff were very helpful and the hotel was very smart - highly recommended for a stay in Nairobi.

  • Stayed: September 2011, traveled as a couple
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Thank HanHoliday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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