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“Less value for more money” 3 of 5 bubbles
Review of Hilton Nairobi

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Hilton Nairobi
Ranked #28 of 161 Hotels in Nairobi
dubai
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Less value for more money”
3 of 5 bubbles Reviewed March 24, 2010

I checked in this hotel on 31 Jan and checked out on 02 Feb. Well, for me it was a very cost effective hotel as I paid just USD 97 + taxes as I booked through Expedia.com. Otherwise their normal tariff is USD 225/- which, to my opinion, if priced high just for name sake but for that amount what you get is not a value for money.
Surroundings are bad, service is average and general cleanliness is average. Room view is good. They dont allow non-resident guests in rooms but you can pay somewhere areound $10 to security in-charge and he will not only allow but also make sure your safe and secure rides with your casual partner.
breakfast was good, having a wide choice of continental menu. Internet is costly. Room size is quite big and you can feel a free walk around the corners.
It is in the heart of the city so taking a taxi is not a problem, but outside is hugely overcrowded with low-level peoples.

  • Stayed February 2010, traveled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank anildel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,117 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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redlands california
Level Contributor
397 reviews
124 hotel reviews
common_n_hotel_reviews_1bd8 163 helpful votes
3 of 5 bubbles Reviewed March 3, 2010

Ambivalent about the Nairboi Hilton. Once you are inside the hotel it is a beautiful old world place to stay with an excellent staff and enjoyable restaurant for breakfast.

It is the getting there and departure that is challenging. The Hilton Shuttle picks you up at the airport and locks you and your luggage in. Upon arrival, you must pass through a guarded gate whilst the guard searches the entire vehicle including the undercarriage for who knows what...bombs? hidden unwanted hangers on? You then pass through a metal detector to enter the hotel. Later we learned that the Hilton was once THE place to stay many years ago, but now the city center is not a very safe place to be.

  • Stayed February 2010, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank jwwcpa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hattiesburg, MS
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed March 2, 2010

Definitely NOT a 4-star hotel--rooms are tiny, shabby, internet is incredibly expensive, not so clean--basically, very disappointing. There were hairs in my bathtub in two different rooms, and the phones did not work in the two different rooms (one had no dial tone at all, and one had a dial tone but would not dial the front desk or any of the other direct dial buttons on the phone). After asking twice for shampoo, I received a bar of soap. Bellhops did not come out to the car to take my luggage, they just stood around inside joking until I called one of them specifically. Check in and out takes an inordinate amount of time with insufficient staff at the desk, and both times I checked out the credit card machine had connection problems. I would not stay here again under any circumstances.

  • Stayed February 2010, traveled solo
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank WorldWayfarer416
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Nairobi hotels

India
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed February 28, 2010

Although we stayed only for a night, it was well worth it. The hotel is in a very good area for eating out, and shopping. Do visit the two curio shops inside the hotel. You get some very good stuff there at very reasonable prices, especially in the last shop. The staff is very helpful, nice and polite. The buffet spread is very good in the main restaurant. It is relatively safer for tourists to stay in this locality than in the central business district of Nairobi. Also very good for business stays.

  • Liked — Location, Rooms, Service
  • Stayed February 2010, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank shahid_khan2k1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed February 17, 2010

Rooms with funny dimensions.. The staff is very friendly and cordial and this was my fist experience of my lugguage being scanned by X-ray machines... Only after 26/11 this has become reality in India

Stayed August 2009, traveled on business
Helpful?
Thank Pravinpednekar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rio de Janeiro
Level Contributor
141 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
4 of 5 bubbles Reviewed January 29, 2010

Spent couple of nights at the Hilton, with a special weekend internet promotional rate. Was worth every euro... Comfortable rooms, good buffet breakfast and enjoyed the gym as well. However, was turned off on the cost of using WI-Fi at room. Decided to use the internet cafe opposite the hotel, with a fraction of the cost. The best was the location, truly dowtown. I found it quite safe to walk around regardless of all the warnings.... Recommended, at least for the promotional rate.

  • Stayed January 2010, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank zeps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 bubbles Reviewed January 18, 2010

The staff at this hotel really push a safari tour. I expressed a slight bit of interest to the porter, and received four cold calls from tour operators in one night. The latest came after 22:00. I finally had to complain to management, who were uninterested. Gym has a Concept II rowing machine and nice weights. High Speed Internet is slow, and only connects via cable.

  • Stayed April 2009, traveled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank HopAlot9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Nairobi

Property: Hilton Nairobi
Address: Mama Ngina St, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Spa Hotel in Nairobi
#26 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Nairobi 4*
Number of rooms: 287
Official Description (provided by the hotel):
Experience Kenya from the Hilton Nairobi hotel, situated in the city's central business district, one block away from the Kenyatta International Convention Centre and only 25 minutes from Jomo Kenyatta International Airport. The hotel enjoys proximity to several major banking institutions, universities and government offices, including the Parliament and the High Court of Kenya ... more   less 
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Also Known As:
Hilton Nairobi Hotel Nairobi
Hilton International Nairobi
Nairobi Hilton International

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