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“Average Hotel” 3 of 5 bubbles
Review of Hilton Nairobi

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Hilton Nairobi
Ranked #29 of 161 Hotels in Nairobi
Beirut
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Average Hotel”
3 of 5 bubbles Reviewed November 17, 2009

I went to Nairobi in a business trip. The hotel was well located specially it was very close to KICC where we had to participate in the Food Agro exhibition. The service was good as well as the breakfast. But the rooms are average and need to be renovated. We had to pay $35/night extra to get the business package that included internet connection and daily newspaper for free. overall i find this hotel overpriced.
Also I like to mention that Nairobi is a dangerous city. Although Hotel reception mentioned to us to be careful and not to walk in the streets when dark, but they didnt mention that we have to keep taxi rear windows ALWAYS CLOSED while in the car. For this reason my wifes handbag got snatched while the taxi was stopping in traffic and we were unable to do nothing except reporting it to hotel security.
My advise to everyone visiting Nairobi is to be carefull even while sitting in a taxi. Keep the doors and windows locked.

  • Stayed November 2009, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank SevagP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,117 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (186)
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English first
1 review
5 of 5 bubbles Reviewed November 10, 2009

I stayed at this hotel because I had enough Hilton points for a free stay. The service was first-rate, even better than most of the Hiltons I have stayed at in the US. The rooms were cleaned twice daily, and I had some complimentary resh fruit, tea and crackers available every day. My room was spacious, with 2 TVs and two bathrooms, with beautiful African-style mahogany furniture. The front desk staff were always courteous, and even though I called them many times for different reasons. They have a decent-sized gym, with a knowledgeable fitness trainer always available. Security was first-rate, and it is located in the middle of town with easy access to shopping and cheap but good food. I have nothing negative to say about this hotel. i would definitely stay there again, even if I had to pay full price for it.

Stayed November 2009, traveled on business
Helpful?
Thank garifoto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orange Park, Florida
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed October 14, 2009

Stayed here with a U.S. Navy P-3 flight-crew after many weeks on the road. The hotel was wonderful, beds were outstanding. Check-in was a bit slow, but it gave us ample time to check-out the beautiful Luftstanza flight attendants that were checking in next to us!

  • Stayed March 2006, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Ackro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed September 29, 2009

Stayed here for a couple of nights after 4wks on an overland truck camping so it probably did feel alot nicer than it actually was! lol. It was clean and the room were a good size and it was amazing to have a toilet that flushed! Service was good and we left a bag with them for 4wks as we stayed before and after the overland trip. It was in a very central location and there was a great pizza place just over the road. The pool was lovely and the pool bar was a nice place to sit and have a drink! on the whole a good stay, im going back there in dec 09 so hopefully it hasnt changed!

Stayed December 2008, traveled as a couple
Helpful?
Thank helenmackay135
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed September 13, 2009

often it is hard to get a reservation at the fairview or country lodge hotels, and impossible to get through on the phone to sarova stanley (their online reservation will not work without credit card details). so hilton remains a good but pricy option, with VAT added on top of the room rate advertised. it doesnt feel like a five star hotel, but the staff is very nice and attentive. the hotel is very central and the meeting facilities are good. rooms are rather small, and the bathroom ceiling feels quite low. internet (cable in the room) is fast but expensive. it is possible to arrange for airport transfer charged to your room ($20 or 1400KSH). health club has sauna and steam room, but the gym is small and most equipment is old. the travellers restaurant is expensive and not that exciting, though the buffet is substantive.

  • Stayed September 2009, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank marselkuzyakov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dar es Salaam
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed July 16, 2009

I stayed at this hotel on the 15th-17th of July and I have to say I was very impressed with my stay. I had been reading all the comments of the 'worried-well' who had stayed there so I was preparing to be disappointed but that was not the case. I found the staff to be very helpful, i had a seamless check in and check out. The room, by no means opulent, was nicely appointed and had all that was required, very clean bathroom and a comfortable bed. I would recommend this hotel for anybody on a business trip,,,

Stayed July 2009, traveled on business
Helpful?
Thank baronvonozone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge, England
Level Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed July 12, 2009

I stayed here for 4 nights in July as part of a conference. The hotel is centrally located, clean with simply furnished bedrooms (I stayed in 406 a standard room).

The pool area is good with a deck and good sized pool. There is a coffee bar, pub, and restaurant serving an a la carte and buffet menu. The buffet is fine and changed regularly.

The staff are helpful and I can’t criticise the hotel, except it is standard and just lacks a little sparkle of something.

  • Stayed July 2009, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MikeandPippa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Nairobi

Property: Hilton Nairobi
Address: Mama Ngina St, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Spa Hotel in Nairobi
#26 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Nairobi 4*
Number of rooms: 287
Official Description (provided by the hotel):
Experience Kenya from the Hilton Nairobi hotel, situated in the city's central business district, one block away from the Kenyatta International Convention Centre and only 25 minutes from Jomo Kenyatta International Airport. The hotel enjoys proximity to several major banking institutions, universities and government offices, including the Parliament and the High Court of Kenya ... more   less 
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Also Known As:
Hilton Nairobi Hotel Nairobi
Hilton International Nairobi
Nairobi Hilton International

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