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Review of Hilton Nairobi

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Hilton Nairobi
Ranked #29 of 169 Hotels in Nairobi
Reviewed April 11, 2014

This hotel is the forgotten piece in the HILTON Hotel Chain in deepest darkest Africa. it needs a complete makeover. the only saving grace is the quality and helpfulness of the staff pity they cannot change a very ageing hotel

  • Stayed: April 2014, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Gpad P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manuela B, Director of Operations at Hilton Nairobi, responded to this reviewResponded April 15, 2014

Dear guest,

We thank you for taking the time to share your valuable feedback with us, and we do appreciate your constructive feedback and this will go a long way to improve our standards and service delivery to our guests.

Unfortunately the physical state of our facility did not meet your expectation during your recent stay with us, as you indicated in this review; my profound apologies for this, and I am pleased to advice that we are indeed in the planning process of a master plan renovation that will enhance the overall hotel facilities and appearance; the nearly completed lift replacement is the first part of this project.

However, we truly appreciate your nice compliments our team members hospitality.

I sincerely hope you will give us another chance to welcome you back to the Hilton Nairobi again, to prove to you that we always strive to satisfy all our guests staying with us and any of our Hilton Family of Hotels worldwide in the near future.

With kind regards,

Yours sincerely
MANUELA BRODE I Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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713 - 719 of 1,322 reviews

Reviewed April 7, 2014

Although the hotel is tired and in need of a large amount of TLC, the staff at the Hilton Nairobi made my stay pleasant and comfortable even with the heightened security. The reception team sorted my transport everyday to and from the office and even recommended I check out at 2000hrs on my finally day so I could rest before my flight - nice touch.
The food was tasty and plentiful and I was able to try new things whilst keeping to a prescribed eating plan. The Kenyan buffet night went down well - loved everything except the fish heads!
As a first time traveller to Kenya, I enjoyed my stay - Thanks Hilton staff.

Room Tip: I was on the 15th floor - part of the executive level. Not sure what made it so except the lounge a...
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  • Stayed: April 2014, traveled on business
    • Value
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Thank Catherine C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manuela B, Director of Operations at Hilton Nairobi, responded to this reviewResponded April 15, 2014

Dear guest,

Thank you for sharing your experience with us about your stay at the Hilton Nairobi. We are glad to note that you were very satisfied with your overall experience.

We truly appreciate your nice compliments about the security and good food, and we are very happy that you enjoyed your stay.

Believe me, it is comments such as yours that make all our efforts, at Hilton Nairobi, truly worthwhile.

We hope to welcome you back soon.

Best regards,


Yours sincerely

MANUELA BRODE I Director of Operations

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Reviewed April 6, 2014

Hotels in Nairobi aren't generally held in high regard, and this is no different really. This hotel is very dated but from my understanding that is generally going to be the case in the majority of hotels you stay in in Nairobi.

This hotel is located in the Central Business District, however you could argue that the Westlands area is a better location when on business and next time I'm in Nairobi I will stay in that area next. Although I wouldn't have a problem with staying at this hotel again, I just wouldn't particularly look forward to it, my advice is do your research in Nairobi as traffic is crazy and select your hotel based on location that is convenient for you, if that leads you to the Hilton that's fine as it is an ok hotel, just nothing special.

Food is ok at the hotel, adequate breakfast and meals, nothing great about it, but again happy to eat there again.

  • Stayed: March 2014, traveled on business
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Thank Jigsinsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manuela B, Director of Operations at Hilton Nairobi, responded to this reviewResponded April 15, 2014

Dear Guest,

Thank you very much for your kind words with regards to your recent stay with us at the Hilton Nairobi. I am sincerely sorry for we have not been able to meet your expectation.

We do appreciate your honest feedback and this will go a long way to improve our standards and service delivery to our guests. I sincerely hope you will give us another chance to welcome you back to the Hilton Nairobi again, to prove to you that we always strive to satisfy all our guests staying with us and any of our Hilton Family of Hotels worldwide in the near future.

With kind regards,

Yours sincerely

MANUELA BRODE I Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 2, 2014

Stayed overnight prior to our Kenyan Safari. Located in the heart of the city, very crowded area in the evenings. Lots do security inside and outside the hotel. Feels secure. As other reviewers rightly pointed out, the hotel looks very tired and worn out. No wonder since I saw a sign outside which mentions that the hotel was inaugurated in 1969. Our room was located on the pool floor. Rooms were really worn out and in this modern age when you require power sockets to charge your mobile devices etc, I had to hunt all around the room trying to locate a charging socket. Finally I had to move the writing desk and unplug one of the bed lights, in order to get a electrical socket. Beds were excellent and we had a comfortable sleep although we could hear the sound of music during the night. Breakfast was excellent and staff were very attentive. Overall impression - much better options could be available in Nairobi for the same price range.

  • Stayed: March 2014, traveled with family
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Thank Rajeev_Dxb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manuela B, Director of Operations at Hilton Nairobi, responded to this reviewResponded April 6, 2014

Dear guest,

We thank you for choosing to stay with us at the Hilton Nairobi and I am very glad that you enjoyed our great hospitality and good sleep.

With regards of the physical state of the room and fixtures, I am sincerely sorry for we have not been able to meet your expectation and the inconvenience experienced. I am pleased to advise that we are in the process of a master plan renovation preparation, that will see a complete make-over of the Hotel in time to come.

It was truly a pleasure to serve you, and we look forward to welcoming you back to the Hilton Nairobi and any of our Hilton Family of Hotels worldwide in the near future.

Kind regards,

Yours sincerely


MANUELA BRODE I Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 1, 2014

What stands out for me was the excellent staff that are on hand to assist Guests. Got a warm welcome and was impressed by the customer service. Facilities are good as well. Overall worth staying there, especially if on a business trip to Nairobi.

  • Stayed: March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hilton Hotels & Resorts
Thank Imran P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manuela B, Director of Operations at Hilton Nairobi, responded to this reviewResponded April 7, 2014

Dear Guest,

It was a pleasure for us having you as our guest at the Hilton Nairobi, and thank you very much for your nice feedback. We are delighted to hear that you enjoyed every moment of your stay and we appreciate your compliments about our customer care and facilities.

We look forward to welcoming you back and the opportunity to serve you again.

Kind regards,

Yours sincerely,

MANUELA BRODE I Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 30, 2014

Real the staff of theis hotel have a spirity of hospitality to the extend of guest to feel honored as highly respected. Again the rooms are very quite ie free of unnecessary noises throughout my stay in the hotel.So I would like to recommend this hotel as the best to host quest and big conferences.

  • Stayed: March 2014, traveled as a couple
    • Value
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Review collected in partnership with Hilton Hotels & Resorts
Thank Joseph Mashauri N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manuela B, Director of Operations at Hilton Nairobi, responded to this reviewResponded April 4, 2014

Dear Guest,

Thank you for choosing to stay at the Hilton Nairobi. We are happy that you were very satisfied with your overall experience and enjoyed your stay with us. We take great pride in offering our guests inspiring stays, and I look forward to welcoming you back to the Hilton Nairobi soon.

Best regards,

Yours sincerely


MANUELA BRODE I Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 30, 2014

Very tired and worn hotel. Good service and clean, but a shadow of its former self. The staff did their best but a stay of any more then one night would have been difficult. It was clear what the hotel must have been like in the past, but it will require some decent investment to bring it back to that standard once more.

  • Stayed: March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank 12Mirdif
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manuela B, Director of Operations at Hilton Nairobi, responded to this reviewResponded April 4, 2014

Dear guest,

It has been a pleasure hosting you at the Hilton Nairobi. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Our main aim being guest satisfaction and quality delivery, we do take our guests and their well being very seriously and always hope to meet the guest's expectations.

unfortunately the physical state of our property did not meet your expectation, for which I am sincerely sorry. However, I am pleased to advise that we are in the process of a master plan renovation preparation, that will see a complete make-over of the Hotel in time to come.

Our esteemed guest, although we have not been able to meet your expectation, I sincerely hope you will give us another opportunity to welcome you back to the Hilton Nairobi again, to prove to you that we always strive to satisfy all our guests staying with us and any of our Hilton Family of Hotels worldwide in the near future

In the meantime, if I can be of any assistance, please do not hesitate to contact me.
With kind regards,

Yours sincerely

Yours sincerely

MANUELA BRODE I Director of Operations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Nairobi

Address: Mama Ngina St, Nairobi 00100, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Spa Hotel in Nairobi
#25 Luxury Hotel in Nairobi
Price Range: $105 - $152 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Nairobi 4*
Number of rooms: 287
Official Description (provided by the hotel):
Experience Kenya from the Hilton Nairobi hotel, situated in the city's central business district, one block away from the Kenyatta International Convention Centre and only 25 minutes from Jomo Kenyatta International Airport. The hotel enjoys proximity to several major banking institutions, universities and government offices, including the Parliament and the High Court of Kenya. ... more   less 
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Also Known As:
Hilton Nairobi Hotel Nairobi
Hilton International Nairobi
Nairobi Hilton International

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