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All reviews the executive lounge central location bit dated business center business trip enjoyed my stay security edwin traffic doorman meeting cbd safari conference
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Reviewed April 7, 2014

Although the hotel is tired and in need of a large amount of TLC, the staff at the Hilton Nairobi made my stay pleasant and comfortable even with the heightened security. The reception team sorted my transport everyday to and from the office and even recommended I check out at 2000hrs on my finally day so I could rest before my flight - nice touch.
The food was tasty and plentiful and I was able to try new things whilst keeping to a prescribed eating plan. The Kenyan buffet night went down well - loved everything except the fish heads!
As a first time traveller to Kenya, I enjoyed my stay - Thanks Hilton staff.

Room Tip: I was on the 15th floor - part of the executive level. Not sure what made it so except the lounge area. I'm thinking that the rooms throughout the hotel are much of a muchness and just need TLC.
  • Stayed: April 2014, traveled on business
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Thank catherinecF6430NA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manuela B, Director of Operations at Hilton Nairobi, responded to this reviewResponded April 15, 2014

Dear guest,

Thank you for sharing your experience with us about your stay at the Hilton Nairobi. We are glad to note that you were very satisfied with your overall experience.

We truly appreciate your nice compliments about the security and good food, and we are very happy that you enjoyed your stay.

Believe me, it is comments such as yours that make all our efforts, at Hilton Nairobi, truly worthwhile.

We hope to welcome you back soon.

Best regards,


Yours sincerely

MANUELA BRODE I Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 6, 2014

Hotels in Nairobi aren't generally held in high regard, and this is no different really. This hotel is very dated but from my understanding that is generally going to be the case in the majority of hotels you stay in in Nairobi.

This hotel is located in the Central Business District, however you could argue that the Westlands area is a better location when on business and next time I'm in Nairobi I will stay in that area next. Although I wouldn't have a problem with staying at this hotel again, I just wouldn't particularly look forward to it, my advice is do your research in Nairobi as traffic is crazy and select your hotel based on location that is convenient for you, if that leads you to the Hilton that's fine as it is an ok hotel, just nothing special.

Food is ok at the hotel, adequate breakfast and meals, nothing great about it, but again happy to eat there again.

  • Stayed: March 2014, traveled on business
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Thank Jigsinsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manuela B, Director of Operations at Hilton Nairobi, responded to this reviewResponded April 15, 2014

Dear Guest,

Thank you very much for your kind words with regards to your recent stay with us at the Hilton Nairobi. I am sincerely sorry for we have not been able to meet your expectation.

We do appreciate your honest feedback and this will go a long way to improve our standards and service delivery to our guests. I sincerely hope you will give us another chance to welcome you back to the Hilton Nairobi again, to prove to you that we always strive to satisfy all our guests staying with us and any of our Hilton Family of Hotels worldwide in the near future.

With kind regards,

Yours sincerely

MANUELA BRODE I Director of Operations

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Reviewed April 2, 2014

Stayed overnight prior to our Kenyan Safari. Located in the heart of the city, very crowded area in the evenings. Lots do security inside and outside the hotel. Feels secure. As other reviewers rightly pointed out, the hotel looks very tired and worn out. No wonder since I saw a sign outside which mentions that the hotel was inaugurated in 1969. Our room was located on the pool floor. Rooms were really worn out and in this modern age when you require power sockets to charge your mobile devices etc, I had to hunt all around the room trying to locate a charging socket. Finally I had to move the writing desk and unplug one of the bed lights, in order to get a electrical socket. Beds were excellent and we had a comfortable sleep although we could hear the sound of music during the night. Breakfast was excellent and staff were very attentive. Overall impression - much better options could be available in Nairobi for the same price range.

  • Stayed: March 2014, traveled with family
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Thank Rajeev_Dxb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manuela B, Director of Operations at Hilton Nairobi, responded to this reviewResponded April 6, 2014

Dear guest,

We thank you for choosing to stay with us at the Hilton Nairobi and I am very glad that you enjoyed our great hospitality and good sleep.

With regards of the physical state of the room and fixtures, I am sincerely sorry for we have not been able to meet your expectation and the inconvenience experienced. I am pleased to advise that we are in the process of a master plan renovation preparation, that will see a complete make-over of the Hotel in time to come.

It was truly a pleasure to serve you, and we look forward to welcoming you back to the Hilton Nairobi and any of our Hilton Family of Hotels worldwide in the near future.

Kind regards,

Yours sincerely


MANUELA BRODE I Director of Operations

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Reviewed April 1, 2014

What stands out for me was the excellent staff that are on hand to assist Guests. Got a warm welcome and was impressed by the customer service. Facilities are good as well. Overall worth staying there, especially if on a business trip to Nairobi.

  • Stayed: March 2014, traveled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Imran P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manuela B, Director of Operations at Hilton Nairobi, responded to this reviewResponded April 7, 2014

Dear Guest,

It was a pleasure for us having you as our guest at the Hilton Nairobi, and thank you very much for your nice feedback. We are delighted to hear that you enjoyed every moment of your stay and we appreciate your compliments about our customer care and facilities.

We look forward to welcoming you back and the opportunity to serve you again.

Kind regards,

Yours sincerely,

MANUELA BRODE I Director of Operations

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Reviewed March 30, 2014

Real the staff of theis hotel have a spirity of hospitality to the extend of guest to feel honored as highly respected. Again the rooms are very quite ie free of unnecessary noises throughout my stay in the hotel.So I would like to recommend this hotel as the best to host quest and big conferences.

  • Stayed: March 2014, traveled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Joseph Mashauri N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manuela B, Director of Operations at Hilton Nairobi, responded to this reviewResponded April 4, 2014

Dear Guest,

Thank you for choosing to stay at the Hilton Nairobi. We are happy that you were very satisfied with your overall experience and enjoyed your stay with us. We take great pride in offering our guests inspiring stays, and I look forward to welcoming you back to the Hilton Nairobi soon.

Best regards,

Yours sincerely


MANUELA BRODE I Director of Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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