I spent 10 days in Kenya in October 2013 and this hotel was by far the worst in which we stayed. That's not to say it is terrible but that everywhere else was excellent. We attempted to check in at about 3pm and had to wait 45 mins for a non-smoking room to become available (even though checkin was from 12pm). We were given a voucher for a coffee in the lobby while we waited. As previous reviews have stated, they are undertaking the installation of a new lift at present which means the wait can be longer than usual. The rooms are small and slightly tired looking although the beds are extremely comfortable. However, upon trying to leave the hotel we couldn't call a lift to our floor (the call button was not working). We tried to find the stairs but these just lead to an alarmed door. Eventually we managed to find the service lift which took us to the maintenance area and managed to find our way to the lobby. Upon inquiring at reception as to how to get down, we were told that we should call reception and order a lift. Hopefully that will help any other travel stranded on their floor.
Staff are excellent, friendly and very welcoming although this is pretty standard in Kenya where everyone is this way. Food in the restaurant is good but a little on the pricey side and the wifi is hugely overpriced for what it is. Location in Nairobi is great. Don't be put off by reviews, the hotel is okay although considerable work is going to have to be undertaken to modernise.
- Official Description (provided by the hotel):
- Experience Kenya from the Hilton Nairobi hotel, situated in the city's central business district, one block away from the Kenyatta International Convention Centre and only 25 minutes from Jomo Kenyatta International Airport. The hotel enjoys proximity to several major banking institutions, universities and government offices, including the Parliament and the High Court of Kenya ... more less
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- Also Known As:
- Hilton Nairobi Hotel Nairobi
- Hilton International Nairobi
- Nairobi Hilton International