Needs a major renovation. The staff are incompetent at best. My safe kept getting locked and not opening. Needed to change rooms thrice. No apologies. Food was horrible. The bar looked worse. The crowd was even worse. The reception except one chap couldn't care less. The manager it seems is afraid of the staff and refuses to correct them when they are wrong. Tried double billing and claimed it was the computers fault. I mean come on, even by African standards where I have travelled extensively a 2 star motel offers better service.
- Official Description (provided by the hotel):
- Experience Kenya from the Hilton Nairobi hotel, situated in the city's central business district, one block away from the Kenyatta International Convention Centre and only 25 minutes from Jomo Kenyatta International Airport. The hotel enjoys proximity to several major banking institutions, universities and government offices, including the Parliament and the High Court of Kenya ... more less
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- Also Known As:
- Hilton Nairobi Hotel Nairobi
- Hilton International Nairobi
- Nairobi Hilton International