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“Centrally Located Business Hotel” 3 of 5 bubbles
Review of InterContinental Nairobi

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InterContinental Nairobi
Ranked #21 of 161 Hotels in Nairobi
London, United Kingdom
Level Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Centrally Located Business Hotel”
3 of 5 bubbles Reviewed January 6, 2011

Nice hotel in the CBD with very good security. I spent a couple of nights here with 3 friends over Christmas, we arrived late around 20:00 on Christmas Eve and proceeded to check-in when the problems started. I made our reservation back in November but with Hotels.com rather than direct with the hotel, they had difficulty pulling up the reservation despite me having a copy of the reservation information and the correct credit card, at which point they told me that wasn't the card I used despite it tallying with the invoice. After a while they pulled up a reservation which was in my name but had an American address on it, we proceeded to go up to the room, but when we got into it there was only 2 beds instead of 3. I had booked a triple as there was 3 of us, not two! We called up room service and they assured us they would get another bed sent to the room while we had dinner.

The hotel has 3 different restaurants from what I could see, an Italian, Indian and the main one, at the time the Italian was closed for refurbishment, we opted for the Indian which was pretty good food, though I had a cocktail which wasn't very good. When we got back to our room over two hours later the bed still hadn't been delivered up to the room and we had to make several more calls to get this sorted out, by the time a bed arrived it was about 1am, we also needed to get further towels as there wasn't an adequate amount.

The rooms were clean and of an adequate size with A/C TV's ironing boards and laundry services. The hotel also has a pool which is a nice size and well maintained and has several bars to go to, gym, and business centre. One of my friends did enquire about the barbers as he wanted to get a wet shave and haircut and was advised by reception that it would be open at 9am in the morning. When he went down the next day he was advised the barber was off for the next 2 days!

Overall the stay was fairly enjoyable and the hotel certainly has plenty of facilities and is of a modern standard, but the service just really let the place down, staff were polite but there just seemed to be a lack of been able to get anything done. I have now got back home and found that I have been charged twice for the room so I'm now going to have to try and get this money back which is just going to be a hassle. I would probably recommend this hotel as it was fairly good value but if you can get somewhere of equal standard for the same price I would think about heading there.

  • Stayed December 2010, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Gavin22y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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902 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (202)
Date | Rating
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  • Dutch first
  • English first
  • French first
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  • Any
English first
London
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed January 5, 2011

This hotel enjoys a really outdated style, not up to the Intercontinental level.

We booked 2 interconnecting rooms as we have young children and we arrived the staff told us that it wasn't possible ..after arguing with them they upgraded us to a better category however we lost 1/2 hour at the checking desk while kids wanted to go to sleep.

The rooms are comfortable and the beds are excellent however the aircon is SO noisy that we couldn't sleep.

There is a playground for kids by the pool but kids are not allowed to have breakfast outside... which means that you need to have breakfast indoor while your kids play outside by the pool.. with no one to keep an eye on them or a lifeguard. I really don't get the logic...

  • Stayed January 2011, traveled with family
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Bertouille
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Nairobi hotels

Washington, DC
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed January 4, 2011

When the concierge at a hotel goes to the trouble of getting you a local cell phone for your week's stay, personally takes you on a walking tour of Nairobi, and then shares a meal with you at a Kenyan restaurant known only to locals, you know that you've found a home away from home. Concierge Jacob who did all those things, was just one example of a staff of overachievers who made my recent stay at the Intercontinental a joy from beginning to end. Back for the first time since 1971 when I was a U.S. Peace Corps volunteer, the Intercontinental is still in remarkably good shape with spacious rooms, a great pool for lap swimming, and a verandah restaurant that has to be one of the best in town. While it is surrounded by highways and bustling city life - which can make for a bit of noise in the rooms - the Intercontinental is an ideal jumping off spot for getting to Nairobi's must sees, like the Giraffe Center, Uhuru Park, and the Elephant Orphanage. As I prepared for my journey to Kenya to attend a wedding, concierge Jacob sent numerous emails confirming arrangements for my stay. But I couldn't know the true measure of his magnanimity or that of his colleagues at the Intercontinental until I actually arrived; Nairobi and Kenya can have no better ambassadors than they.

  • Stayed December 2010, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ZmanWashington_DC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hafnarfjordur, Iceland
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed December 29, 2010

This hotel is quite old but well maintaned so it has its standard. We liekd the buffet at the restaurant very much. it was on December 24th and we got our turkey there, quite good actually. The rooms is good but as always in Africa the price of the hotel is unacceptable for what you are getting. But then agian they are all in it togeather.
Service was good and friendly an food prices are ok.
Good option if you want to stay downtown Nairobi.

  • Stayed December 2010, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank OrriBjornsson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico
Level Contributor
86 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
3 of 5 bubbles Reviewed December 15, 2010

Spent 6 nights...had to wait in line for more than 15 minutes to check-in...and this happened in the Priority Club desk...staff were friendly (esp. Restaurant and Kitchen staff..personnel at Front Desk looked weary)...Lobby area would look like what you'd expect from an InterContinental but once you get to your room, it's a whole different story...the size and cleanliness of room were no issue...furniture were quite old and needs to go..had torn curtains with duct tape to "cover the holes?"..the bathroom was shocking...it felt like a bathroom you'd find in a bad hostel..it had stains all over the wall, sink, bathtub, etc...to be honest, it was kinda nasty...housekeeping were friendly too but everytime I had a request (laundry, towels, etc) it would take them at least 2-3 hours that a couple of times I completely forgot I called them in the first place...I still don't understand how guesthouses include WiFi in your US$20 room yet the InterContinental still charges this service to their guests...location was the main reason we stayed here since it was a couple of blocks from Conference Center...not a place I'd stay if I were on a Leisure trip.

  • Stayed November 2010, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Buquing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
182 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
3 of 5 bubbles Reviewed December 6, 2010

An over fullconference hotel..depiste booking six months ago people sin out groups till not getting their rooms. or then only after midnight whilst being cleaned. ITotall full an dservices suffer as a result. It seems top dollar pays over long term reservcations. As busy attracting conferences the poolsid e and garden is used as a venue so not possible to swim or lie./relax outdoors the week I was there unless surrounded by suited men.
Thel ifts dont function well so either go newhere or are long delays to get to rooms. Rooms OK but very out dated. The chrome on my bathroom fixtures had been worn thorugh to the brozne/brass below and the seal around the bath ( obviuolsy renewed many thimes) had black mouldy patches in the hard to reach areas. the floor was stained.
Littel no AC in the crowded gym so smelly and offputting.

Cahrging for room an dwi-fi internet outragous in this day and age
I think it could go back to its former self with a face lift upgrade and some realistic management for conferences. As it is I wont come again but with a little thought put in to renovations and staff attutudes I might

  • Stayed December 2010, traveled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank gwynethh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi (Delhi), India
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed November 19, 2010

Its situated in the heart of the city Nairobi and offers nice views. Buffet breakfast is just awesome with quite a no. of varieties. Staff though very slow in responding, but overall its a nice place to stay.

  • Stayed August 2010, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Susmita_83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinental_10, Manager at InterContinental Nairobi, responded to this review, November 23, 2010
Dear Guest,

Thank you for taking the time to write a review about The InterContinental, Nairobi.

We are delighted to hear that you enjoyed your stay at the Hotel and please be assured that we have taken note of the slow response time in service. InterContinental Nairobi promises to deliver breakfast buffet in style and efficient service for when you are back here to stay with us.


We look forward to hosting you at the hotel in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Nairobi

Property: InterContinental Nairobi
Address: City Hall Way | PO Box 30353, Nairobi 00200, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Casino Hotel in Nairobi
#12 Romantic Hotel in Nairobi
#21 Business Hotel in Nairobi
#21 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Nairobi 5*
Number of rooms: 371
Official Description (provided by the hotel):
InterContinental Nairobi has for years been an oasis of luxury for business travellers as well as those who want to experience the wonders of Africa. The Parliament buildings are a short stroll away, Kenyatta International Convention Centre is right next door and Nairobi National Park, Museum Hill and the Elephant Orphanage are within easy reach. ... more   less 
Reservation Options:
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Also Known As:
Intercontinental Nairobi Hotel Nairobi
Nairobi Intercontinental

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