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“Fairly good option in Nairobi” 3 of 5 bubbles
Review of InterContinental Nairobi

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InterContinental Nairobi
Ranked #19 of 161 Hotels in Nairobi
paris
Level Contributor
86 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
“Fairly good option in Nairobi”
3 of 5 bubbles Reviewed August 30, 2009

I visited this hotel twice over the 12 last months for business, and I must admit that, though there is nothing exceptionnal, I did not have any bad surprise either.

The staff is efficient, the hotel is well maintained. Rooms are clean and rather comfortable (deco a bit old fashioned though).

The breakfast is acceptable, but do not expect anything memorable memorable. The Italian restaurant is smart, and the food very good.

Finally, I guess it is a good option downtown Nairobi

  • Stayed June 2009, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank manywhere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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898 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Avignon, France
Level Contributor
116 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 bubbles Reviewed August 24, 2009

for 15 years i was a loyal "client" to this "old style" 5 star hotel, 3/ 4/5 times a year i would stay there on my business and leisure travels alone or with my wife and friends and family...i knew all the african staff from the door men, the gym, cleaners chefs, waiters etc etc except the new " white " arrogant managers, that chased me away...

we arrived late one sunday night in january with my wife, i checked in
before going to the room i noticed a rate on the check in card being usd 380 exclusive tax and breakfast ( which was never my favorite , lack of creativity, taste and flavor...)
they had simply tripled my 'special' rate without any notice, the poor 'clubmember' receptionist> my friend jasmine could not do any thing , also it was sunday night 11pm, the white management was not available till after the monday morning meeting...

so as a matter of principle i said: ok i leave, i called the serena hotel , with an all african management, that could accommodate us for the same rate as i used to pay at the intercon...9 months and 3 visits later i am still a very happy guest at the serena hotel in nairobi, that gives you a real touch of high end africa...

the next day i wrote email to the general manager, it took at least a week to get a reply:" we will find a friendly solution..." some weeks later i received a mail from the room division manager with a new proposal being usd 280 without tax and breakfast
paying actually a bid more then half of this at the serena hotel the loyalty with the intercon collapsed ... in particular after the mail that « if it does not fit my budget go elsewhere »
again it is a matter of principle, 15 years of satisfaction gone...
nevertheless it is not my style to discourage potential guest, but be aware of this way of handling the facts...

  • Stayed February 2009, traveled on business
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank worldtravellerfrance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Annapolis
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed August 9, 2009

This was my first trip to Nairobi, so it may be that all western chain hotels are over-priced, but this one was startling. With taxes, my very ordinary room was over US$400/night. I ate several meals in the Indian restaurant where the food and service were excellent. The executive lounge on the 6th floor was a nice place for a drink in the early evening. Secretary of State Clinton stayed here during the AGOA Forum, so I assume that the security is good.

  • Stayed August 2009, traveled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank CaperC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dover, Delaware
Level Contributor
1 review
4 of 5 bubbles Reviewed July 27, 2009

I have stayed there manytimes since the mid 80s. Used to be a lot nicer. But the food is still very good and the rooms are spaceous and comfortable. Security is treated as very important by the Hotel's management.

Also stayed at the Hilton and Safari Club during some of my many visits to Nairobi. They were nice but the location was less desirable.

  • Stayed June 2006, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank DelawareGoldfish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
Level Contributor
121 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
3 of 5 bubbles Reviewed July 17, 2009

Had a few free nights from priority club so decided to stay at the IC Nairobi.

Pros
Good Concierge
Good Location
Great Indian restaurant

Cons
Service other than restaurant was horrible.
Check in staff was rude and unhelpful.
Elevator broken
Mirror in our bathroom was broken 2 days to fix it.
Internet was slow and not free.

Big thumbs down.

Very unimpressed with this IC

  • Stayed July 2009, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Max S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 bubbles Reviewed July 8, 2009

Discriminated on for being a Kenyan woman. The staff are very narrow minded and outdated reasoning.

My advice to Kenyan women living abroad, if you happen to go to Kenya, do not make the mistake of staying at the Inter-Continental because you will be embarrased and humiliated like I was.

  • Stayed December 2007, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank aleutian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Nairobi hotels

Sammamish, Washington
Level Contributor
128 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed June 14, 2009

Had to stay overnight on a flight back to India because of a delay. The stay was more than pleasant. The food at the hotel restaurant caters to almost every major world cuisine so you will not feel out-of-place. The rooms are more than comfortable, spacious and luxurious.

The hotel will even arrange a safari trip for you if you want to be adventurous and embark on one.

The hotel lives upto the high quality international standards that the intercontinental name is associated with.

  • Stayed August 2006
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank Amit B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about InterContinental Nairobi

Property: InterContinental Nairobi
Address: City Hall Way | PO Box 30353, Nairobi 00200, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Casino Hotel in Nairobi
#12 Romantic Hotel in Nairobi
#19 Luxury Hotel in Nairobi
#21 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Nairobi 5*
Number of rooms: 371
Official Description (provided by the hotel):
InterContinental Nairobi has for years been an oasis of luxury for business travellers as well as those who want to experience the wonders of Africa. The Parliament buildings are a short stroll away, Kenyatta International Convention Centre is right next door and Nairobi National Park, Museum Hill and the Elephant Orphanage are within easy reach. ... more   less 
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Also Known As:
Intercontinental Nairobi Hotel Nairobi
Nairobi Intercontinental

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