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“Overrated! Overpriced!” 3 of 5 bubbles
Review of InterContinental Nairobi

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InterContinental Nairobi
Ranked #19 of 161 Hotels in Nairobi
Austin, Texas
Level Contributor
121 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
“Overrated! Overpriced!”
3 of 5 bubbles Reviewed July 17, 2009

Had a few free nights from priority club so decided to stay at the IC Nairobi.

Pros
Good Concierge
Good Location
Great Indian restaurant

Cons
Service other than restaurant was horrible.
Check in staff was rude and unhelpful.
Elevator broken
Mirror in our bathroom was broken 2 days to fix it.
Internet was slow and not free.

Big thumbs down.

Very unimpressed with this IC

  • Stayed July 2009, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Max S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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902 reviews from our community

Traveler rating
    214
    383
    200
    66
    39
See reviews for
111
140
66
477
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (202)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
London
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 bubbles Reviewed July 8, 2009

Discriminated on for being a Kenyan woman. The staff are very narrow minded and outdated reasoning.

My advice to Kenyan women living abroad, if you happen to go to Kenya, do not make the mistake of staying at the Inter-Continental because you will be embarrased and humiliated like I was.

  • Stayed December 2007, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank aleutian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Nairobi hotels

Sammamish, Washington
Level Contributor
128 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed June 14, 2009

Had to stay overnight on a flight back to India because of a delay. The stay was more than pleasant. The food at the hotel restaurant caters to almost every major world cuisine so you will not feel out-of-place. The rooms are more than comfortable, spacious and luxurious.

The hotel will even arrange a safari trip for you if you want to be adventurous and embark on one.

The hotel lives upto the high quality international standards that the intercontinental name is associated with.

  • Stayed August 2006
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank Amit B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mumbai
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed May 22, 2009

This hotel as such is really okay. There is ample of security on EVERY floor so it is pretty scary up there. The hotel rooms as such are satisfactory. The spa and swimming pool are really well kept. The staff is very very helpful and the food is also nice. There is strict security checking at the gate. The view from the room is okay as his hotel is situated in the heart of the city and there are buildings around as well. I would suggest this hotel to tourists as it certainly will solve your purpose.

  • Liked — the hospitality and friendly atmosphere with the staff
  • Disliked — i found the lobbies a little dark and dingy
  • Stayed May 2008
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank aniruddhmehta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oslo
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed April 9, 2009

I can never understand why this expensive business hotels charge you a fortune for internett in the room. Waiting 20 minutes for check at the front desk is also very bad.

  • Stayed April 2009, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank oisteinm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, IL
Level Contributor
55 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
2 of 5 bubbles Reviewed April 7, 2009

The hotel is clean but old. Someone tried to break into our room at 1 am. The security manager and hotel manger did nothing to address the problem. I would not recommend staying here.

  • Stayed March 2009, traveled on business
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank FlyingDave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geneva
Level Contributor
69 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
3 of 5 bubbles Reviewed March 1, 2009

For what we paid (almost 400 dollars) the hotel is no value for money. It is a typical 5-star of a previous generation. Rooms are rather small, even at the club floor level. No major complaints, but it shouldn't have costed more than $ 200. The outdoor pool is small, don't expect too much.

  • Stayed February 2009, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Weltenbummler2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about InterContinental Nairobi

Property: InterContinental Nairobi
Address: City Hall Way | PO Box 30353, Nairobi 00200, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Casino Hotel in Nairobi
#12 Romantic Hotel in Nairobi
#19 Luxury Hotel in Nairobi
#21 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Nairobi 5*
Number of rooms: 371
Official Description (provided by the hotel):
InterContinental Nairobi has for years been an oasis of luxury for business travellers as well as those who want to experience the wonders of Africa. The Parliament buildings are a short stroll away, Kenyatta International Convention Centre is right next door and Nairobi National Park, Museum Hill and the Elephant Orphanage are within easy reach. ... more   less 
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Also Known As:
Intercontinental Nairobi Hotel Nairobi
Nairobi Intercontinental

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