Having travelled throughout the world for the last 10 years as a UN representative, I've been very lucky to stay in some amazing hotels and be given 7 star service by flight attendants, hotel staff and other valuable people I have come across in my travels.
None however, can equate to the Concierge at the Intercontinental in Nairobi. If you have the fortune to come across "Jacob" to the right of the main entrance, then your journey is bound to be exponentially enjoyable.
This is someone who takes service to the next level. An absolute asset to the Hotel and a genuine and phenomenal human being. Without going into detail, he made himself available numerous times to provide me with service from finding ATM's, buying gifts for family and arranging transport (often to remote and difficult places).
As someone not frequenting review websites, this guy forced me to sing his praises. I hope to Nairobi in two years and see him as the new General Manager. Well qualified I feel.
A great bloke and a brilliant service provider.
- Official Description (provided by the hotel):
- InterContinental Nairobi has for years been an oasis of luxury for business travellers as well as those who want to experience the wonders of Africa. The Parliament buildings are a short stroll away, Kenyatta International Convention Centre is right next door and Nairobi National Park, Museum Hill and the Elephant Orphanage are within easy reach. ... more less
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- Also Known As:
- Intercontinental Nairobi Hotel Nairobi
- Nairobi Intercontinental