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“Good location - tired dated hotel” 2 of 5 stars
Review of InterContinental Nairobi

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InterContinental Nairobi
Ranked #18 of 156 Hotels in Nairobi
Washington DC, District of Columbia
Level Contributor
76 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Good location - tired dated hotel”
2 of 5 stars Reviewed November 10, 2013

I am always surprised how international operators like IHG maintain and manage properties that are tired and dated. The Intercontinental in Nairobi is a case in point and the pictures definitely demonstrate it. I was told that i was upgraded to a superior room at check in - would not like to see what a standard room would look like. The room size is just about ok while the bathroom is so small that you can touch the walls if u spread hour arms. The hotel is past its heyday - restaurants are week and the food and beverage offering in all the restaurants is the same. You visit the bar the all day dining and the pool bar the menu cover is different but food identical - some five star.
The bar is full of prostitutes promoted by the bar staff themselves. My advice stay elsewhere.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank FrequentTraveller400
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, November 11, 2013
Dear FrequentTraveller400,

Thank you for taking the time to convey your comments regarding your recent experience with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

Regards,

Karl Hala
Regional General Manager, Africa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (199)
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  • Dutch first
  • English first
  • French first
  • German first
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  • Indonesian first
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English first
Mumbai (Bombay), India
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed November 8, 2013

Nearest location to kicc walking distance have Indian restaurant in it every Sunday they have an awesome brunch all rooms are non smoking pool very small rooms old style the club room and the normal room are same also have nice casino

  • Stayed October 2013
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank sachen79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, November 11, 2013
Dear sachen79,

Thank you for your visit and for your feedback in Trip Advisor.
It is wonderful to know that you had a chance to enjoy our awesome Sunday Brunch.
We look forward to seeing you again soon

Regards,

Karl Hala
Regional General Manager, Africa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lagos, Nigeria
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed November 6, 2013

Good property in the middle of the city; Opposite Freedom park & near Nayaya House.
Food is quite basic but rooms and facilities are quite good. Was on a business trip and enjoyed the stay and conference facilities.

Room Tip: Ask for rooms facing road; for a good view of city or pool view for excellent freedom park.
See more room tips
  • Stayed October 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank sanjivkjetly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, November 11, 2013
Dear sanjivkjetly,

Thank you sharing your feedback. We are pleased you liked the rooms and the facilities. We apologize that the food you had fell short of your expectations. We take all comments into consideration and welcome any opportunity to improve. If there is anything you need next time you stay with us, please do not hesitate to let us know.

Sincerely,

Karl Hala,
Regional General Manager, Africa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mandelieu-la-Napoule, France
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed November 4, 2013

This hotel was our one night stop over before a safari and we had a lovely experience first class room, all the staff were pleasant and helpful. The restaurant buffet food plentiful varied and delicious,we did not eat in the Indian restaurant it looked less impressive and dark. Thoroughly enjoyed our stay, the room was clean and comfortable, the bathroom was great.There was security at the entrance which made us feel safe and cars were checked underneath and in the luggage area.I recommend this hotel for anyone to stay at but there is not much for very young children however the outdoor pool looked clean although we never used it.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank robine974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, November 11, 2013
Dear robine974,

Thank you for your most comprehensive review.
We are delighted that you experienced great service from our pleasant and helpful staff. We are also happy that you found our rooms great, restaurant food plentiful and that you felt very secure while with us.

We thank you for recommending our hotel and look forward to serving you again soon.

Regards,

Karl Hala
Regional General Manager, Africa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roodepoort, South Africa
Level Contributor
139 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed November 2, 2013

My experience at Intercontinental Nairobi was very good. The transfer from the airport was in a luxury vehicle and our check in process was smooth. The room is spacious, with modern fittings and a range of detailed guides and booklets to indicate the hotel services and surrounding areas of interest.
My biggest critique is on the bathroom – it is very small and claustrophobic (but the bath towels are nice and big!). The bedding, towels and bathroom amenities were of a high standard and the staff members were great – friendly, eager to assist and polite.
The quality of the food at breakfast was disappointing, but the coffee was good! I ordered room service and the service was prompt and the food good. I visited a supermarket and restaurant on my last day and only then realized the exorbitant prices charged for the items in the minibar. I understand the premium charge for convenience, but I consider a mark-up of +300% as a total rip-off! The in-room internet, which I consider a necessity for business travelers, was very expensive. The onsite ATM was out of order for the 3 days of my stay and I was forced to walk into the city for an ATM.

I recommend this hotel for business travelers – the overall experience is of a high standard and the few items I were critical of do not discount the total package.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank ADavis1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, November 11, 2013
Dear ADavis1977,

Thank you very much for taking the time to share your comments online.
Your heading describes a true feeling of satisfaction. It is great to know that you liked our transfer services, our spacious rooms and the high standard of bedding and bathroom amenities. We are also glad that you found our team friendly, polite and eager to assist.
We have noticed your concern on Quality of food and the mini bar prices. We are looking at options of addressing this.

Thank you once again for your comments.

Sincerely,

Karl Hala
Regional General Manager, Africa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia
Level Contributor
59 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed November 2, 2013

We stayed at this hotel on 3 separate occasions last month. Each time the room was excellent, food and service was excellent with many choices. There is security at the entrance to the parking area and the hotel which provides a somewhat safer feeling. It is a busy,busy hotel and most of the staff are helpful and qjuick to respond to needs. I have two "complaints"; one the swimming pool is heated to about 90 degrees, so if you like swimming in bath water, you'll like it; and you have to pay to use the Internet, and the gal who was manning the area was totally overwhelmed by the number of people requesting things of her. Otherwise, I highly recommend. Even with so many international travelers there was no indication of bed bugs, and we checked.

Room Tip: The rooms on the front of the hotel have a more interesting view thaln the backside.
See more room tips
  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank CocoBeans1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, November 11, 2013
Dear CocoBeans1,

Thank you for staying with us and for sharing how lovely your experience was.

It is our pleasure to know that your room was excellent. You also found the hotel very safe and the staff helpful and quick to respond to your needs.

We have noted your concern for paying for internet. We are considering other options that we can pursue with our guests to address this.

Thank you once again for your most complimentary review.

We look forward to welcoming you back soon.

Regards,

Karl Hala,
Regional General Manager, Africa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Connecticut
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed October 23, 2013

Just got back from Kenya and stayed at the Intercontinental Hotel in Nairobi for 3 nights. I have nothing to compare in Nairobi but I would say it is a clean, safe place to stay. The food is very good, staff very nice, pool and bar area clean and comfortable. They take security seriously, checking every entering vehicle, under the hood and under the car.

All rooms have amenities you need including hair dryers and safe. Not sure of the prices as my stay was part of a package. Not far from airport either.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank ddccoleman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, November 1, 2013
Dear ddccoleman,

Thank you for taking time to share with us your experience here in the hotel regarding your recent stay with us.

We are delighted to note that you had a pleasant stay with us. It is encouraging to learn that our hotel facilities, guest rooms, quality of food and professionalism of our staff met your expectations. We accord security of our guests, colleagues and the property high priority and we are glad that you appreciate our efforts on safety.

Once again, we thank you for your feedback and look forward to the opportunity of serving you in the future.

Kind regards,

Karl Hala
Regional General Manager, Africa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Nairobi

Property: InterContinental Nairobi
Address: City Hall Way | PO Box 30353, Nairobi 00200, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Casino Hotel in Nairobi
#12 Romantic Hotel in Nairobi
#17 Luxury Hotel in Nairobi
#21 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Nairobi 5*
Number of rooms: 371
Official Description (provided by the hotel):
InterContinental Nairobi has for years been an oasis of luxury for business travellers as well as those who want to experience the wonders of Africa. The Parliament buildings are a short stroll away, Kenyatta International Convention Centre is right next door and Nairobi National Park, Museum Hill and the Elephant Orphanage are within easy reach. ... more   less 
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Also Known As:
Intercontinental Nairobi Hotel Nairobi
Nairobi Intercontinental

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