We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
$25 Amazon.com Gift Card Get yours when you book a hotel on TripAdvisor and review your stay!

“High Security , good hotel” 4 of 5 stars
Review of InterContinental Nairobi

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
InterContinental Nairobi
Ranked #18 of 156 Hotels in Nairobi
Kuwait
Level Contributor
184 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
“High Security , good hotel”
4 of 5 stars Reviewed October 21, 2013

Lots of security at the hotel. Stayed for one night On arriving at reception, there was a friendly greeting and prompt and efficient attendance given during the check in process. The various facilities were also well explained. The room was well finished, clean and comfortable, Bed somewhat hard. Wireless and cable internet were available, but at the excessively high rate of $25 per 24hour period.The breakfasts was good with a good variety andattentive staff who were friendly and prompt with offering coffee and other assistance.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Stacy020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, November 1, 2013
Dear Stacy020,

Thank you for your review of InterContinental Nairobi regarding your recent stay in Nairobi.

It gives us pleasure to note that the services of our Front Office team met your expectation at the time of check in. We are committed to offering our guests, superior service and accommodation at all times and to ensure that they have a memorable experience whilst at InterContinental Nairobi.

We could like to advice you that internet service is currently free to all IHG Rewards Club Elite members. Effective January 2014, this service will be free to ALL IHG Rewards Club members.

Once again, we thank you for giving us an opportunity to cater for your accommodation and for your loyalty to InterContinental Hotels Group.

Kind regards,

Karl Hala
Regional General Manager, Africa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

865 reviews from our community

Traveler rating
    205
    368
    189
    65
    38
See reviews for
106
132
65
455
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (199)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Geneva, Switzerland
Level Contributor
320 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 stars Reviewed October 18, 2013

The Intercontinental Nairobi belongs to the contingent of IC hotels that were built around the world in the 1960s/70s according to a standard blueprint and formula. It has stood the test of time, providing comfort (although bathrooms are now rather outdated), good restaurants, and, above all, a professional and friendly staff. The pool area is nice, for a centre-of-town hotel, but could do with a facelift. Regrettably, safety is an issue in Nairobi, but all precautions are in place. The location cannot be beaten: surrounded by government buildings and next to the Conference centre.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank robert_bos53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, November 1, 2013
Dear robert_bos53,

Thank you for your loyalty to IHG and for taking time to share with us your feedback about InterContinental Hotel Nairobi.

We appreciate your thoughtful comments about our location, professionalism of staff and facilities. We are currently working on a plan to upgrade our product in order to offer you a more comfortable and memorable experience during your future stay. We apologize for the discomfort due to the quality of the bed.

We have put in place efforts to enhance safety and security of our guests, colleagues in the hotel. It is our goal and responsibility to observe safe practices at all times.

Once again, we thank you for your loyalty and look forward to your next visit.

Kind regards,

Karl Hala
Regional General Manager, Africa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brampton, Canada
Level Contributor
248 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
4 of 5 stars Reviewed October 18, 2013

High Security but very good hotel except for the swimming pool, which was closed the 3 days and 2 nights, we were there. Rooms, good size, small television, great bathrobes and amenities such as elemis. Bed somewhat hard. Good safe in room and windows open for fresh air. Had room at front of hotel, a bit of street noise, but not a problem. Good view. Restaurants good variety food ok not fantastic, but ok. Biggest disappointment was the pool. Closed our entire stay. We heard from a staff member it was likely closed because there was a trade conference in hotel. We had president of Nigeria and Kenya at hotel. However being in Africa and this was our relax time, we wanted the pool. It looked great. May not stay there again just for this reason alone.
Most notable employee, the bellhop. Concierge named Gerald. He was so guest focused. We thought he was outstanding. Did not walk out of hotel grounds, I don't recommend it. We did hire a driver for the day and with that felt very safe.
Breakfast was included in price of room. It was outstanding. great variety, freshness and taste.

Room Tip: we stayed front of hotel, a bit of noise but fine. view good higher floor is best. elevator is r...
See more room tips
  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank jackiefrombrampton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, November 1, 2013
Dear jackiefrombrampton,

Thank you for reviewing InterContinental Nairobi.

We are pleased to note that you felt safe while in the hotel, due to the high level of security observed in and around the hotel environs. It delights us to learn that our facilities, room, quality of food and guest amenities provided met your satisfaction.

We apologize for the inconvenience caused to you due to missing an opportunity to use our swimming pool. The pool had been closed for a routine yearly maintenance at the time of your stay. Although there was a presidential delegation in-house, this was not the main reason for closure. We strive to ensure that all our guest facilities are in good and safe standards for our guests’ use.

We are happy to receive praise and acknowledgement of great service for Gerald Mutugi. It is truly rewarding when a guest recognizes our staff’s efforts and takes time to say thank you. Your comments will be shared with Gerald and the entire team, as reinforcement to continue their efforts to make InterContinental Nairobi a leader in excellence.

Once again, thank you for your feedback and look forward to welcoming you back to InterContinental Nairobi.

Kind regards,

Karl Hala
Regional General Manager, Africa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Canada
Level Contributor
65 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed October 15, 2013

If you are looking for a safe place to stay in Nairobi look no further. Not only is the security great the breakfast was very nice.

The InterContinental Hotel is a safe beautiful place to stay and enjoy your holiday.

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank elizabeth h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, November 1, 2013
Dear elizabeth h,

Thank you for your correspondence regarding InterContinental Nairobi. We appreciate you taking the time to make us aware of your delightful experience during your recent stay.

We are glad to learn that you are contented with the level of security at InterContinental Nairobi. Safety of our guests, colleagues and the facility is key to us.

Once again, thank you for choosing IHG and look forward to an opportunity of serving you in the future.

Kind regards,

Karl Hala
Regional General Manager, Africa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Broolyn, NY
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed October 13, 2013 via mobile

I spent two nights and a partial day as part of a tour under Friendly Planet (Sept 29, 30 & Oct 4, 2013). You can see a view of the city from the balcony. Many shops and places to eat nearby. The hotel also has restaurants to choose from which I utilized. Not too many food selections but enough to satisfy your hunger. The staff is very helpful and friendly. You can connect to the hotel's internet for free but that only allowed use for iMessage or emails. Wifi is available for $5 1hr, $8 for 3hrs or 24 hrs access (don't remember cost). Connection wasn't the fastest but it worked nonetheless. One good thing is that the hr/hrs purchased could be used continuously or intermittently. The beds are comfortable. There's an iron and ironing board, hair dryer, some toiletries, wash cloth and bath towels provided by the hotel. Bring a travel converter for usage with outlets in Africa (I had the circular type but there is also another type that was better). The hotel also provided currency exchange. The entire hotel was always kept clean.

Stayed September 2013, traveled solo
Helpful?
Thank travelingtgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, November 1, 2013
Dear travelingtgirl,

Thank you for your recent stay with us and for taking the time to share with us feedback about your experience in our hotel.

It is great to see your understanding of our facility and what we offer. You are truly our great ambassador.

Thank you once again for your loyalty and look forward to welcoming you back to InterContinental Nairobi.

Kind regards,

Karl Hala
Regional General Manager, Africa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed October 10, 2013

My Wife and I stayed here whilst on our Nairobi Visit, We did get an upgraded Room with a balcony view of city of Nairobi, since i am a Platinum Member. Nothing Special! compared to other IHG Hotels. Hotel bathroom dated and could do with a refresh a little. The beding very cozy, There wifi internet service was the worse ever, Each time we had too keep logon to view our emails. and than get kicked off. Other than that. excellent staff. with great service Which is very important to me.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Tino31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, October 11, 2013
Dear Tino31,

As an IHG Rewards Club Platinum member, we thank you for staying with us and for your continued loyalty to IHG.
We are grateful for your feedback on our excellent staff service and cozy beds.
We apologize for the inconvenience caused by the internet experience. We are currently looking at the internet strength in different parts of the hotel to work on a possibility of enhancing the connectivity.

Thank you once again for your loyalty. We look forward to welcoming you back soon.

Regards,

Karl Hala
Regional General Manager, Africa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tsavo National Park West, Kenya
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed October 7, 2013

InterContinental Hotel , Nairobi is a fantastic hotel where guests from all over the world come to stay - that included Heads of States, Diplomats,Corporate Honchos, and of course Seminars, Meetings , and even guests on Safari...that included me too !

The food is superb, made to choice , the staff are very courteous, and competent which makes ANY type of guest comfortable and feel quite at home, with utmost privacy, comfort and quality.

I recommend this hotel for Safari going guests, as well as people visiting Nairobi on vacation.

Room Tip: Prefer NOT to leave the hotel for late night exploits ....don't wear expensive jewelry, watch an...
See more room tips
  • Stayed November 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Finch Hattons T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, October 11, 2013
Dear Finch Hattons T

Thank you for your great feedback. We are grateful for your compliments. We will keep up the spirit to ensure that our guests always feel at home when they are in Nairobi.

Regards,

Karl Hala
Regional General Manager, Africa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Nairobi hotels
Sarova Stanley
#7 of 156 in Nairobi
4.5 of 5 stars 974 reviews
Hilton Nairobi
#29 of 156 in Nairobi
3.5 of 5 stars 1,067 reviews
Show Prices
Show Prices
Show Prices
Fairmont The Norfolk
#3 of 156 in Nairobi
4.5 of 5 stars 835 reviews
Nairobi Serena Hotel
#4 of 156 in Nairobi
4.5 of 5 stars 787 reviews
Upper Hill Estate
Sarova Panafric
Sarova Panafric
#14 of 156 in Nairobi
4.0 of 5 stars 696 reviews
Show Prices
Show Prices
Show Prices

Been to InterContinental Nairobi? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about InterContinental Nairobi

Property: InterContinental Nairobi
Address: City Hall Way | PO Box 30353, Nairobi 00200, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Casino Hotel in Nairobi
#12 Romantic Hotel in Nairobi
#17 Luxury Hotel in Nairobi
#21 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Nairobi 5*
Number of rooms: 371
Official Description (provided by the hotel):
InterContinental Nairobi has for years been an oasis of luxury for business travellers as well as those who want to experience the wonders of Africa. The Parliament buildings are a short stroll away, Kenyatta International Convention Centre is right next door and Nairobi National Park, Museum Hill and the Elephant Orphanage are within easy reach. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Agoda, Expedia, Hotwire, IHG, Priceline, Odigeo and Travelocity so you can book your InterContinental Nairobi reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Intercontinental Nairobi Hotel Nairobi
Nairobi Intercontinental

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing