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All reviews indian restaurant government buildings the club lounge pool bar room service pool side central location high security business trip rooms are nice breakfast buffet is enjoyed my stay ihg safari kicc concierge gym
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Reviewed October 5, 2013

In the context of recent events in Nairobi, security was good without being overbearing. On arriving at reception, there was a friendly greeting and prompt and efficient attendance given during the check in process. The various facilities were also well explained. The room was well finished, clean and comfortable, although a few of the lights didn't work. The desk and sitting area were good. Although there were a fair number of television channels, most were news or sports oriented. Wireless and cable internet were available, but at the excessively high rate of $25 per 24hour period (2,200KS), unnecessary profiteering and disappointing to say the least. An added irritation was having to put the code in repeatedly. Rooms service meals were also pricey. The breakfasts were good, with attentive staff who were friendly and prompt with offering coffee and other assistance.

Date of stay: October 2013
  • Trip type: Traveled on business
    • Value
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    • Sleep Quality
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    • Cleanliness
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Thank WP664
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this reviewResponded October 11, 2013

Dear WP664,

Thank you for your review in Trip Advisor.
We appreciate that you noticed our friendly and efficient check-in and that you found our rooms well finished, clean and comfortable.
Your concern on the wireless is being addressed. From 1st January 2014, all IHG Rewards Club members can now enjoy free and efficient internet in our hotel. We hope you will be able to visit us again to enjoy this service.

Regards,
Karl Hala
Regional General Manager, Africa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 2, 2013

Somehow the InterContinental hotels seem to have lost their way and Nairobi is no exception. Clearly in need of a major facelift the public areas are tired and dowdy.

Service though was warm and engaging, with the staff making a genuine effort to take care of the guest. I checked in early but both the receptionist and the club lounge associate did their best to make the wait painless and as short as possible.

Room service too was prompt and efficient, as the Indian restaurant was full they organised for me to be served in the room. The food too was tasty and authentic.

Room tip: Take the club option, the lounge is a great haven and convenient for meetings
Date of stay: September 2013
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank keasdad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this reviewResponded October 11, 2013

Dear keasdad,

Thank you for your feedback. I am happy that you enjoyed the warm and engaging service from our staff. I also notice that you found the Room Service prompt and the food in our Indian Restaurant tasty.
Your comments on the state of the public areas have been noted. We are working on a plan to improve the general hotel facilities.

Thank you once again and we look forward to welcoming you back soon.

Regards,

Karl Hala
Regional General Manager, Africa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 30, 2013

We stayed one night as we arrived in Kenya, one night as we transferred to Tanzania and had a day room for several hours before we flew out. We experienced both the 'not yet renovated' wing and the renovated. We noted the difference but other aspects of the hotel made up for the differences. We were there as the Westgate Mall terrorist attack began. The hotel, already well secured, was more heavily secured immediately. We were nervous about being in Nairobi at all, so stayed indoors and enjoyed the facilities. Nice casual bar seating but our favorite was the daily breakfast buffet. Wonderful service by staff. Conveniently located. Recommended.

Date of stay: September 2013
Trip type: Traveled with friends
Thank J D C C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this reviewResponded October 11, 2013

Dear JDickens,

Thank you for your visit. We are glad that you felt safe with us even during the unfortunate incident at Westgate. We are pleased that you found our staff wonderful and enjoyed the services at the bar and the buffet breakfast.

We look forward to welcoming you back soon.

Regards
Karl Hala
Regional General Manager, Africa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 30, 2013

In the heart of the City. 15 min from Central market. Minutes from all major Govt institutions.
Good sleep conditions. good food spead at the hotel buffets.

Stayed here twice in 3 months , extremely poor service at coffe shop , not even once in 7 times i hosted guest at the hotel was i able to get a cup of coffee on time.

Hotel need major make over for the Intercontinental brand.

Overall felt its over priced for the service and performance. The price is being command due to the band value

Room tip: Higher floors and Front facing recommended to atleast cut the noise
Date of stay: August 2013
  • Trip type: Traveled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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5  Thank varun_vc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this reviewResponded October 1, 2013

Dear varun_vc

Thanks for your review. We apologize for the level of service you experience at the Coffee shop. We will give more focus to this area to ensure we deliver the level of service our valued guests like you expect.

Regards,

Karl Hala
Regional General Manager, Africa.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 28, 2013

I used to stay at the Nairobi Interconti in the late 1990's up to 2007. At the time it was fine, especially after the rooms were renovated and the lobby was updated. Now after 6 years I was back for an overnight. In some ways it was nice to be back, mainly due to the nice, courteous and professional attitude of the staff. The hotel hardware however has deteriorated without any updates whatsoever. The towel rack in my room was hanging loose from the bathroom wall, pipes/plumbing were rusty, the carpet was worn and dirty and the air conditioning made my room smell like a sports team changing room. Windows don't close properly so lots of noise from the adjacent highway filters through.
The pool area is also right next to the main highway through Nairobi. The noise and air pollution will chase you back inside before you could even come close to a sunburn. The pool itself is useless for any lap swimming exercise as there is a solid floating line through the middle of it. The fitness in the basement is reasonable for treadmills but desperately in need of other cardio equipment. All is very claustrophobic.
The hotel bar hasn't changed much, but somehow with bars that tends to add character. As said earlier, the hotel staff is nice. Good service level. But that still does not outweigh the drawbacks mentioned above. The whole experience is not worthy of the Intercontinental brand.

Room tip: Rooms at the front of the hotel tend to be quieter.
Date of stay: September 2013
  • Trip type: Traveled on business
    • Value
    • Location
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1  Thank Rene S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this reviewResponded October 1, 2013

Dear Rene S,

Thank you for your review. We are grateful that you noticed the nice, courteous and professional attitude of our staff. We are aware that our product is due for renovation and are working with the owners to have this done as soon as possible.

Regards,

Karl Hala
Regional General Manager, Africa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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