All around bad experience. Arrived 4 hours before official check in time on the red eye, and though my room was ready, I was asked to pay for a full extra day for the privilege of early check in. Now, mind you, I was part of a big conference that had booked a large block of rooms, and there was no letting my room out to someone else for the 4 hours, so opportunity cost of a happy customer here was zero, which the cost of a grumpy one was high. I eventually got the manager to let me check in without the whopping fee, but we were off to a bad start. Later that day, I had to call three times to room service to get a bucket of ice, and then, after waiting 45 minutes, went to the kitchen myself to get it myself. Room décor is old and in desperate need of refurbishment. Mine had a depressing view of a flat roof below and curtains off the rails. Not what you’d expect from this brand or for the price. Skip it.
- Official Description (provided by the hotel):
- InterContinental Nairobi has for years been an oasis of luxury for business travellers as well as those who want to experience the wonders of Africa. The Parliament buildings are a short stroll away, Kenyatta International Convention Centre is right next door and Nairobi National Park, Museum Hill and the Elephant Orphanage are within easy reach. ... more less
- Reservation Options:
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- Also Known As:
- Intercontinental Nairobi Hotel Nairobi
- Nairobi Intercontinental