We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Noisy old rooms but friendly staff” 3 of 5 stars
Review of InterContinental Nairobi

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
InterContinental Nairobi
Ranked #18 of 156 Hotels in Nairobi
Switzerland
Level Contributor
38 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Noisy old rooms but friendly staff”
3 of 5 stars Reviewed June 3, 2013

I stayed at this hotel on a recent work trip. Whereas I found all the staff to be very friendly and very helpful, unfortunately that quality was not of the same high standard when it came to the actual rooms. I stayed on the 4th floor towards the end of the hallway, which meant I was sleeping right next to one of the city's main traffic arteries. If the windows were well isolated that would have been no problem, but whether i had them open or closed actually did not make a difference, so serious traffic noise...and all night, as Nairobi is infamous for its traffic jams. Sleeping with earplugs is not what you'd expect having to do at a 5-star hotel.
The rooms could also really do with an upgrade; furnishings, bathrooms, carpets have all seen better days and would really benefit from a refresh.
However, I should add to these comments, that the staff at the hotel will go out of their way to be friendly and helpful - which is always a big plus to me. The breakfast was also very nice, big selection and for everyone's tastes.

Room Tip: Ask for a quiet room, if there are any with new windows (ie isolation) request one of those.
See more room tips
  • Stayed May 2013, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Evelyn_travelling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, June 5, 2013
Dear Evelyn,

Thank you so much for your recent stay at InterContinental Nairobi. We truly value your feedback about our friendly staffs who go out of their way to help, the variety and choice of breakfast across the board.

I have gone through each line of your feedback and regret to note that your experience was unpleasant, due to the condition and location of your room. I sincerely apologize for the dissatisfaction. We will strive to ensure service improvement according to your comments.

Once again, thank you very much for your kind observations and feedback as it will help us to improve our facilities and service to guests in order to achieve the highest level of service excellence.

We look forward to an opportunity to welcome and serve you again at InterContinental Nairobi.

Kind regards,

Karl Hala
Regional General Manager, Africa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

836 reviews from our community

Traveler rating
    195
    355
    186
    63
    37
See reviews for
103
127
60
441
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (193)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Salt Lake City, UT
Level Contributor
184 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
2 of 5 stars Reviewed May 30, 2013

Where do I begin with the disappointment I have had with this hotel? The glitz and glamour of the hotel lobby and piano bar quickly fade as you discover rooms that shows the age of this hotel. Having just finished an East Africa tour of 19 days I boasted to my group how excited I was to get to this hotel and relax as we departed Tanzania. Check in went okay and than I waited 3 turns to get into an elevator as 2 of the 4 were out of service, but fixed the next day. As we began tour the next day I discovered that one of our rooms had mold through out the ceiling and tub, and cockroaches. Another had 2 box springs instead of a mattress, another bed broke as the gentleman sat on it. All were switched rooms. I slept with an ipod the first night due to all the hammering going on the other side of my wall. The next two days I would be awaken by drills going through the mortar of my wall. The breakfast and dinner food is average and if you want to swim in the pool you are the dining entertainment as the pool is surrounded by two restaurants. The front desk service treats you as an annoyance no matter how politely and smiley you try to be when trying to fix problems. (you catch more flies with honey than vinegar, just not here). I asked to use the business center to print a passengers flight info that had just been changed and I was required to purchase an hour minimum usage, of which I cannot log in and out to use. I must sit here and use the hour I paid for, when I would rather be eating dinner. So that was the last straw. I am using my hour to write this review. However, I will say the dining staff are delightful, as well as the staff in the basement. Hidden in this dark, dank, outdated and grungy basement is a gem of a Masseuse named Pauline. Best massage ever. You can skip the aroma therapy, I didn't smell a thing, but her Swedish massage is well worth it. Another kind gentleman, Hillary, was of utmost help at all times in the gym. Other than a few polite staff this hotel was an over priced Motel 6. It does not uphold the name of Intercontinental. Having been at the Cairo Intercontinental which was everything and more, this Nairobi hotel is a sham.

Room Tip: Don't stay here
See more room tips
  • Stayed May 2013, traveled on business
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Heather G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, June 5, 2013
Dear nationaltravelers,

Thank you for sharing your comments about your recent stay with us here on TripAdvisor.

I regret to note your disappointment due to the condition of the hotel facilities and internet service. I sincerely apologize for the inconvenience this may have caused to your comfort during your stay.

Your review helps us to identify and target problem areas and we take every measure to correct each area.

Hopefully you will give us another opportunity to serve you again and regain your trust.

Kind Regards,

Karl Hala
Regional General Manager, Africa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Nairobi hotels

Accra
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed May 29, 2013

In the middle of the city center, good location with access to nice restaurants. Food quality is good with friendly staff. Big screen not worth the effort though tried watching a championship match with very little luck. Food in Kenya is not spicy so for those with a spicy taste buds take the note ;). The chef went out of his way to give us some to source to make our food taste better.

Room Tip: Stayed here for a week, service quality was good, though sometimes below par. Rooms were clean
See more room tips
  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Daniel T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, June 5, 2013
Dear Daniel T,

Thank you very much for your recent stay at InterContinental Nairobi. I greatly appreciate you taking time to post this review about our hotel.

I am delighted to note that you enjoyed your entire stay and look forward to welcoming you back in the near future.

Kind regards,

Karl Hala
Regional General Manager, Africa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Green Bay, Wisconsin
Level Contributor
34 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed May 27, 2013

We stayed at the InterContinental Nairobi on our Friendly Planet Safari and were pleased with our accommodations. The king-sized bed was comfortable and while some updating such as new curtains and bathroom fixtures would go a long way, the room was quiet and clean. Staff work hard to keep up the facility and everyone is friendly and helpful. The location is perfect to be able to see a bit of the city and visit the market; security at the hotel is impressive and made us feel safe. The breakfast buffet is beyond compare--extensive, tasty, and a variety like none other. The grounds are kept up and are beautiful; being close to the stately Parliament buildings evokes a sense of Kenyan pride. We enjoyed our stay and hope to come back again.

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank kahanac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, June 5, 2013
Dear kahanac,

Thank you for your feedback about your recent stay at InterContinental Nairobi.

I am delighted to note that our quality of breakfast and friendliness of our colleagues met your expectations.

I look forward to an opportunity to be of service to you in future.

Kind regards,

Karl Hala
Regional General Manager, Africa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore
Level Contributor
32 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed May 26, 2013

I stayed at this hotel last month and I had issues with the room service. I was served the wrong menu on 2 occasions out of 4 orders that I would have placed during my stay.

The chef personally apologized but I hope they are able to sort this out asap to ensure pleasant experience for guests going forward.

the hotel is centrally located in nairobi city and is best if you are traveling for business and have meetings in the central business district.

Stayed April 2013, traveled on business
Helpful?
Thank SunilBangalore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, June 5, 2013
Dear SunilBangalore,

I am happy that you have appreciated one of InterContinental Nairobi assets among many others - great location.

On the other hand, let me apologize for your dissatisfaction with room service. Rest assured that this is not our level of service and that proper action has been done to prevent such situations from recurring.

I hope for many more opportunities to welcome you back here at Intercontinental Nairobi.

Kind Regards,

Karl Hala
Regional General Manager, Africa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Luxembourg City, Luxembourg
Level Contributor
54 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed May 26, 2013

On a very short stay, 2 nights only, after having travelled Africa from East to West...I was exhausted anf arrived in the middle of the night to leave 2 days later at 4 in the morning.
Staff very friendly and helpful.
Restaurants very good with fresh food.
Room very neat and clean.

  • Stayed June 2012
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Travelbird19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, June 5, 2013
Dear CeeLoo1974,

I truly appreciate your comments on Trip advisor and there is no better motivator than the praise of a happy guest. It is great to hear that your expectations were met to your complete satisfaction.

I do look forward to welcoming you back to InterContinental Nairobi in the near future.

Kind Regards,


Karl Hala
Regional General Manager, Africa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
34 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed May 25, 2013

The Intercontinental Nairobi is a decent hotel. The only problems I encountered were the elevators which the staff seem to use as service elevators. You stand around waiting for an extremely long time waiting for the elevator only to find it full of cleaning carts, or staff carrying towels etc. The outdoor restaurant by the pool is extremely nice place to sit & relax, food is good, however the service is slow & you might not get what you ordered. The staff are very nice & will correct your order as soon as they can.

Rooms are a good size, with decent furnishings & are clean. My room had a desk, small sofa, & a king sized bed. Bathroom looked just slightly worn & possibly could do with remodeling.

Internet was fast & reliable, even outside on the hotel grounds.

Despite its minor problems I would stay here again if I am in Nairobi

  • Stayed May 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Kglowery
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, r at InterContinental Nairobi, responded to this review, June 5, 2013
Dear Kglowery,

Thank you for choosing InterContinental Nairobi during your recent visit. I truly appreciate your comments, since this is the most efficient way for us to constantly improve our services. We are striving to monitor and improve our facilities and services offered to all our guests.

Am always pleased to receive comments on areas of development of such a positive nature. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make InterContinental Nairobi the hotel of choice.

Have my apologies for the long wait by the elevators and delayed service in the restaurant. I am sure you will see a great improvement in your next visit.

Once again, thank you for your thoughtful comments. I look forward to the opportunity of serving you in the near future.

Kind regards,

Karl Hala
Regional General Manager, Africa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Nairobi hotels
Sarova Stanley
#6 of 156 in Nairobi
4.5 of 5 stars 939 reviews
Hilton Nairobi
#30 of 156 in Nairobi
3.5 of 5 stars 1,019 reviews
Show Prices
Show Prices
Show Prices
Fairmont The Norfolk
#4 of 156 in Nairobi
4.5 of 5 stars 791 reviews
Nairobi Serena Hotel
#3 of 156 in Nairobi
4.5 of 5 stars 755 reviews
Upper Hill Estate
Crowne Plaza Hotel Nairobi
Crowne Plaza Hotel Nairobi
#19 of 156 in Nairobi
4.0 of 5 stars 449 reviews
Show Prices
Show Prices
Show Prices

Been to InterContinental Nairobi? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about InterContinental Nairobi

Property: InterContinental Nairobi
Address: City Hall Way | PO Box 30353, Nairobi 00200, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Casino Hotel in Nairobi
#12 Romantic Hotel in Nairobi
#17 Luxury Hotel in Nairobi
#21 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Nairobi 5*
Number of rooms: 371
Official Description (provided by the hotel):
InterContinental Nairobi has for years been an oasis of luxury for business travellers as well as those who want to experience the wonders of Africa. The Parliament buildings are a short stroll away, Kenyatta International Convention Centre is right next door and Nairobi National Park, Museum Hill and the Elephant Orphanage are within easy reach. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Hotwire, Agoda, IHG, Odigeo, Travelocity and Priceline so you can book your InterContinental Nairobi reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Intercontinental Nairobi Hotel Nairobi
Nairobi Intercontinental

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing