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“Below Avg Room service. Good Location.” 3 of 5 bubbles
Review of InterContinental Nairobi

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InterContinental Nairobi
Ranked #22 of 164 Hotels in Nairobi
Bangalore
Level Contributor
32 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Below Avg Room service. Good Location.”
3 of 5 bubbles Reviewed May 26, 2013

I stayed at this hotel last month and I had issues with the room service. I was served the wrong menu on 2 occasions out of 4 orders that I would have placed during my stay.

The chef personally apologized but I hope they are able to sort this out asap to ensure pleasant experience for guests going forward.

the hotel is centrally located in nairobi city and is best if you are traveling for business and have meetings in the central business district.

Stayed April 2013, traveled on business
Helpful?
Thank SunilBangalore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, June 5, 2013
Dear SunilBangalore,

I am happy that you have appreciated one of InterContinental Nairobi assets among many others - great location.

On the other hand, let me apologize for your dissatisfaction with room service. Rest assured that this is not our level of service and that proper action has been done to prevent such situations from recurring.

I hope for many more opportunities to welcome you back here at Intercontinental Nairobi.

Kind Regards,

Karl Hala
Regional General Manager, Africa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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940 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (205)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Luxembourg City, Luxembourg
Level Contributor
74 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed May 26, 2013

On a very short stay, 2 nights only, after having travelled Africa from East to West...I was exhausted anf arrived in the middle of the night to leave 2 days later at 4 in the morning.
Staff very friendly and helpful.
Restaurants very good with fresh food.
Room very neat and clean.

  • Stayed June 2012
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Travelbird19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, June 5, 2013
Dear CeeLoo1974,

I truly appreciate your comments on Trip advisor and there is no better motivator than the praise of a happy guest. It is great to hear that your expectations were met to your complete satisfaction.

I do look forward to welcoming you back to InterContinental Nairobi in the near future.

Kind Regards,


Karl Hala
Regional General Manager, Africa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
34 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed May 25, 2013

The Intercontinental Nairobi is a decent hotel. The only problems I encountered were the elevators which the staff seem to use as service elevators. You stand around waiting for an extremely long time waiting for the elevator only to find it full of cleaning carts, or staff carrying towels etc. The outdoor restaurant by the pool is extremely nice place to sit & relax, food is good, however the service is slow & you might not get what you ordered. The staff are very nice & will correct your order as soon as they can.

Rooms are a good size, with decent furnishings & are clean. My room had a desk, small sofa, & a king sized bed. Bathroom looked just slightly worn & possibly could do with remodeling.

Internet was fast & reliable, even outside on the hotel grounds.

Despite its minor problems I would stay here again if I am in Nairobi

  • Stayed May 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Kglowery
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, r at InterContinental Nairobi, responded to this review, June 5, 2013
Dear Kglowery,

Thank you for choosing InterContinental Nairobi during your recent visit. I truly appreciate your comments, since this is the most efficient way for us to constantly improve our services. We are striving to monitor and improve our facilities and services offered to all our guests.

Am always pleased to receive comments on areas of development of such a positive nature. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make InterContinental Nairobi the hotel of choice.

Have my apologies for the long wait by the elevators and delayed service in the restaurant. I am sure you will see a great improvement in your next visit.

Once again, thank you for your thoughtful comments. I look forward to the opportunity of serving you in the near future.

Kind regards,

Karl Hala
Regional General Manager, Africa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Derby, United Kingdom
Level Contributor
121 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 bubbles Reviewed May 19, 2013

The hotel is dated and expensive. The furniture and spa facilities were dated. I stayed here for business but had to think over the high charges for internet and printing. Breakfast was excellent without a doubt and location of the hotel is really good, in the heart of Nairobi. I used the hotel taxi for my airport transfers, which was good and reliable. Overall, it was not a bad stay, even though I think the hotel rooms are super expensive. Having stayed at intercontinental hotels at other places, I think this hotel has scope for development. The room I got was at a lower level (2nd story) and had poor views. Some guests were complaining about the noise from hotel's nightclub but I was slightly far from the night activities. It was a crowded hotel with many activities running at a same time. Staff are mostly friendly and are helpful. Didn't use the swimming pool, but stayed around it for lunch and chat with friends. It was a pleasant environment but a bit busy. Overall, it was an OK experience, not brilliant to be honest.

Room Tip: Lower floor rooms are NOT recommended.
See more room tips
  • Stayed December 2012, traveled on business
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Aryansooren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, May 23, 2013
Dear Aryansooren,

Thank you so much for your recent stay at InterContinental Nairobi. We greatly appreciate you taking the time to post this review.

It was a pleasure reading the observations you have shared about the quality of breakfast, location, airport transfer services and friendliness of our staff.

We note your concerns about the hotel condition. We have renovated half of the hotel and are planning to renovate the Standard rooms sometimes this year.

Kind regards,

Karl Hala
Regional General Manager, Africa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Level Contributor
31 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed May 17, 2013

Really good location in Nairobi . A few minutes walk to the CBD. Rooms are clean but dated. Nice comfortable King size beds. Unfortunately if you spend the weekend there get ready for small TV's that are probably over 10 years old. All rooms are basically the same no matter what floor you're on.
Regarding food/ restaurants. The Indian restaurant is excellent,good authentic food but quite expensive. The only other restaurant is the Buffet restaurant where breakfast is also served. There used to be an Italian style restaurant which recently closed,a pity in my opinion. You can get food served in the Bar. The Bar itself is pleasant.
Staff at the Intercontinental are excellent.

Room Tip: All rooms are basically the same even if you're a Club member but the higher the better.
See more room tips
  • Stayed May 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Tony W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, May 23, 2013
Dear Tony W,

Thank you for taking the time to write a review about your recent stay at InterContinental Nairobi.

I greatly appreciate your kind words about our hotel and in particular your comments about our clean rooms and excellent Indian Restaurant. We note your desire to have the Italian Restaurant back. We will put it into consideration in our next product review.

I do look forward to the opportunity of once again welcoming you back to our hotel.

Kind regards,

Karl Hala
Regional General Manager, Africa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Addis Ababa, Ethiopia
Level Contributor
40 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed May 14, 2013

This is a very nice, clean hotel with a great staff. As Priority Club members, we were offered an upgrade to a club room at a nominal price. We were headed to a safari in the Mara, and I was happy to find a library of Kenya and safari books in the club room. Free drinks to go with them! A very nice beginning to a great safari trip!

Room Tip: Do ask for an upgrade to a club room if you are a Priority Club member. The free snacks and drinks...
See more room tips
  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank L. M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, May 23, 2013
Dear L. M,

Thank you for taking the time to post such a wonderful review on Trip Advisor from your recent stay with us at InterContinental Nairobi. I was so pleased to read that you enjoyed your stay and I sincerely appreciate you complementing our staff service quality and library of local books in the Club Lounge.

I do look forward to welcoming you back to InterContinental Nairobi in the near future.

Kind regards,

Karl Hala
Regional General Manager, Africa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
genova
Level Contributor
45 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed May 14, 2013

Being in Nairobi for business there are not many choices in the center of the city and Intercontinental is one of that.
Rooms are clean and quite (I was at 6th floor executive) but try and avoid second floor where also offices are as it is impossible to sleep there (one colleague of mine was there....)
Check in-out service quite good and done in reasonable time.
Restaurant better you go in other places to eat unless you are obliged to be there.
Nice pool outside during hot season, not now.
Price ok for business.

  • Stayed May 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank drjekyllGe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, May 23, 2013
Dear drjekyllGe,

Thank you very much for choosing InterContinental Nairobi for your stay and for taking the time to write your review which we appreciate. I am very pleased to note your wonderful comments about our location, staff service quality, clean and spacious bedrooms.

I truly appreciate your comments regarding the level of quietness on the second floor, on which some of our offices are located. Your willingness to share your thoughts with us is genuinely appreciated, as we rely on you, our valued guest, to let us know how we can better meet your needs.

Your comments will be shared with our entire team, to ensure comfort and satisfaction to of all our guests during their stay.

We do look forward to the opportunity of welcoming you back to the hotel in the near future.

Kind regards,


Karl Hala
Regional General Manager, Africa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Nairobi

Property: InterContinental Nairobi
Address: City Hall Way | PO Box 30353, Nairobi 00200, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Casino Hotel in Nairobi
#12 Romantic Hotel in Nairobi
#21 Business Hotel in Nairobi
#22 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Nairobi 5*
Number of rooms: 371
Official Description (provided by the hotel):
A haven in the city, this Nairobi hotel is ideally located for business, next to the Parliament building,walking distance to Kenyatta International Convention Centre and the government hub.This hotel is the ideal choice for discerning business travelers boasting an award winning Indian restaurant - Bhandini, a dine by the pool restaurant, coffee shop and bars.Explore attractions close to our hotel whether it is handmade African artifacts at Maasai market or the beautiful Nairobi National Park. ... more   less 
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Also Known As:
Intercontinental Nairobi Hotel Nairobi
Nairobi Intercontinental

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