After arriving at 9pm after a long day flying and being a Platinum member for 9 years i was expecting a quick shower, some food and then sleep. Not here! 40 min wait to get a room, dinner offered and then removed, £20 per day internet charge (seriously it is 2013), some staff excellent though some incompetent and depending who you talk to you get a different answer to your questions.
This hotel has the business market because of the name but for a leisure traveller it would be madness to stay here with all the other options now available in Nairobi.
I complained to the GM (Karl) who I have to say was very impressive and understood my complaints but he has a difficult job if he wants the leisure market. I recommend he goes to Art Caffe and steals their staff and moves on some of the ones he has who maybe think they don't need to treat people in shorts the way they do people in a suit.
These days hotels should be funky, up to date technology, smart and vibrant. This one is stuffy and old fashioned where a guy shining shoes would not look out of place.
The hotel is clean, comfortable etc just incredibly disappointing.
- Official Description (provided by the hotel):
- A haven in the city, this Nairobi hotel is ideally located for business, next to the Parliament building,walking distance to Kenyatta International Convention Centre and the government hub.This hotel is the ideal choice for discerning business travelers boasting an award winning Indian restaurant - Bhandini, a dine by the pool restaurant, coffee shop and bars.Explore attractions close to our hotel whether it is handmade African artifacts at Maasai market or the beautiful Nairobi National Park. ... more less
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- Also Known As:
- Intercontinental Nairobi Hotel Nairobi
- Nairobi Intercontinental