We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great Service” 4 of 5 bubbles
Review of InterContinental Nairobi

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
InterContinental Nairobi
Ranked #21 of 164 Hotels in Nairobi
Nairobi, Nairobi, Kenya
1 review
“Great Service”
4 of 5 bubbles Reviewed October 12, 2012

I take the pleasure of passing great gratitude to the cordial reception and hospitality received at the Hotel InterContinental Nairobi. For the 2weeks I was there, i admit that the services were great, more so acknowledging the team at the ClubLodge, namely: Gladness, Ednah, Kemimah, Lucy and Hellen, that was superb and noteworthy service.

Keep up the great work and will most certainly be back!

Best,

Muhia

Room Tip: Relax and have a chat with a business partners, colleagues or a client at the ClubLodge!
See more room tips
  • Stayed October 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Apple T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, October 17, 2012
Dear Apple T,

It is great to see that you spent an enjoyable time at InterContinental Nairobi and our team members’ service exceeded your high expectations.

Of course your observations about our Club Lounge staff especially Gladness, Edna, Jemimah, Lucy and Hellen have been conveyed to them and they are so delighted to know that their efforts met your entire satisfaction and will encourage them to continuously strive for excellence.

We look forward to your next visit which we hope to be in the near future.

Kind regards,

Karl Hala
Regional General Manager, Africa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

940 reviews from our community

Traveler rating
    229
    395
    205
    70
    41
See reviews for
113
144
68
503
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (205)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Northern Ireland
Level Contributor
173 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
4 of 5 bubbles Reviewed October 11, 2012

This hotel is great so long as you are in the refurbished section - the rest of it is 2-3 star at best. Breakfast and other food is good, rooms are well sized and comfortable. Wifi should be free throughout.

Room Tip: Ensure its a refurbished/deluxe room
See more room tips
  • Stayed September 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank speedbird1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, October 17, 2012
Dear speedbird1984,

Thank you very much for sharing your feedback on Tripadvisor. I am happy to hear that you enjoyed your experience with our Deluxe Rooms.

Your comments about Wifi are appreciated and we are in the process of working out the modalities.

We look forward to welcoming you again at the InterContinental Nairobi.

Warm regards.

Karl Hala
Regional General Manager, Africa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Malta
Level Contributor
42 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed October 9, 2012

A great place to stay in downtown Nairobi for business travellers. Good choice of restaurants, swift room service, comfortable guest room and excellent concierge services - I asked for directions to a pharmacy and was personally escorted there :-) On the not so good side the conference room is like a cavern with no natural light and limited facilities for plugging in laptops. During my 6 night stay the internet connection was pretty bad for the first 4 days; although they acknowldeged there was a problem it took far to long to fix. Similarly with the television, missing channels and 3 days to fix. The pool is overlooked by two restaurants which I found odd, although entertainment for the diners I suppose. I managed to find fitness centre which offers massage and hairdresser where you can get a manicure but never managed to locate the spa (unless that was it!).

  • Stayed October 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Anne F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, October 17, 2012
Dear Anne F
Thank you for taking the time to write your review regarding your recent experience at the InterContinental Nairobi.

I am very pleased to know your wonderful comment about our excellent Concierge services.

I would also like to thank you for your comments regarding our internet service, TV and Conference room. Your willingness to share your thoughts with us is genuinely appreciated, as we rely on you, our valued guest, to let us know how we are doing and how we can better meet your need. Your comments will be shared with our entire team, as corroboration to continue their efforts to make InterContinental Nairobi a leader in excellence.

We look forward to welcoming you back to the InterContinental Nairobi in the near future where you may be assured of our best possible attention at all times.

Regards,
Karl Hala
Regional General Manager, Africa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doha
Level Contributor
49 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 bubbles Reviewed October 3, 2012

The rooms are so old, the beddings, furniture, and even the blinds are so outdated. The most shocking experience was the bathroom quite ancient, not clean and the towels are yellow stained.
On the contrary, the breakfast was lovely with quite a wide selection. Intercon, please renovate your rooms!

Room Tip: It is difficult to find the entrance to the hotel, it you park your car at the Hotel Parking.
See more room tips
  • Stayed August 2012, traveled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Kairetu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, October 4, 2012
Dear Kairetu,

Thank you for sharing with us about your experience.

I am glad to let you know that we have already renovated half of the hotel - The Deluxe wing.
We are in the process of working out the modalities for the renovation of the remaining rooms.

I hope you will have the opportunity to try out our Deluxe rooms on your next visit.

Regards

Karl Hala
Regional General Manager, Africa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Nairobi hotels

Mumbai (Bombay), India
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed October 3, 2012

This hotel can not be graded as a 5* property. Personally, I would grade this property as 2* or below based on my experience mentioned below for the 2 day stay with them.
The staff is extremely rude and the services are poor. We were not provided with our rooms till 6pm on our day of Arrival into the Hotel. Also few of the group members checked into the Hotel at 2 pm, but even they were not given their rooms till 7pm. The reason being given by the hotel staff and front desk being that the rooms were being cleaned. How could the Hotel not have rooms ready for their guest at the check in time mentioned by the hotel themselves. Even though we had booked the Hotel well in advance of our travel dates and were a large group of 13 Adults and had booked 7 Rooms, we were given all the rooms on different floors. The staff was so rude to the point that they asked the Senior Citizens (75+years) and handicapped to carry their own luggage to the Rooms.
Even though we had paid in Advance for our Dinner in the Indian Restaurant, specifically informing them that we were all Vegetarians, we were never served our meals in the Indian Restaurant. Instead we were told to have the buffet Dinner in the Coffee Shop which did not have any Vegetarian Items in the Soup section, the starter selection and just one dish was available in the main Course.
This was a total let down and they behaved very rudely and almost telling us that they were obliging us by providing whatever Vegetarian meal was available in the Buffet Section of the Coffee Shop.
Even with the Indian Restaurant having a wide choice of Vegetarian Food / Meals available for which we had made payment in Advance, we were never permitted to eat there.
It felt like being cheated by the hotel.
The house keeping services was also very lousy as they not never provided us with basic Toiletries one would expect from a decent hotel. The wifi connection was also very poor and connectivity very slow for which you are charged and you end up wasting more time and money as the 10 minute job on the internet would take minimum of an hour to get done and that too basically checking or sending out emails.
Another very bitter experience with the Hotel being that since that expect you to load, unload and carry your own luggage's both to your room and your vehicle and then they have the courage to blame you for stealing luggage from the hotel. Even after checking our 3 vehicles for the lost luggage they kept blaming us for lost luggage of another resident of the hotel which was totally unethical, rude and improper behavior of the Hotel Staff & its management.
Personally after all the bitter and bad horrible experience, we would never like to recommend this property nor ever stay here again.
This is one of the worst ever hotel that we have experienced with regards to the Intercontinental Chain of Hotel that we used in the past in other parts of the world.

Room Tip: Choose this Hotel, unless all other hotels are full and unavailable during your trip to Nairobi
See more room tips
  • Stayed June 2012, traveled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank darshanaps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, October 4, 2012
Dear darshanaps,

Thank you for taking the time to write such a detailed response regarding your recent stay with us at the InterContinental Nairobi.

I was very disappointed to read your review and to note that you experienced many unacceptable challenges during your stay. I understand how important this trip was to you and I am sorry that we failed to meet, let alone exceed, your expectations on this special occasion.

I would like you to be rest assured that we have shared all of the comments you have highlighted with our team and that they will be followed up accordingly.

I again would like to apologise for the inconveniences you experienced and hope that we will have the pleasure of welcoming you back again in the near future so that we can provide you with a true InterContinental experience.


Kind regards,

Karl Hala
Regional General Manager, Africa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed October 2, 2012

This was a lovely hotel. We stayed for 3 nights and from start to finish it was great. I asked for the hotel to pick us up from the airport, they sent me numourous email confirmations which was wonderful and when I got to the airport, they were there waiting for us with a uniformed driver and a lovely car.

Check in was fast and effiecient and the room was lovely and cozy. The foldaway bed wasn't brilliant but if you that tired, you won't even notice. The staff were fantastic, always polite and willing to help. The bathroom was clean and near and the shower felt wonderful, more like a massage!

Breakfast was wonderful, such a variety that you just didn't know what to have! One night we went down to the indian restaurant but I wasn't that impressed but knowing the hotel had Halal meats and Chicken really made me feel even safer.

Would definately go there again!

  • Stayed September 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Selina T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, October 4, 2012
Dear Selina T

Thank you so much for your recent stay at InterContinental Nairobi. We truly value your feedback and we are delighted to learn that you enjoyed your stay and hope you had a great time in Nairobi.

It was a pleasure reading the observations you have shared about the fast and efficient check-in, fantastic staff, wonderful Breakfast and the great shower experience.

Once again, please let us express our gratitude and appreciation for your recommendation of InterContinental Nairobi and we look forward to welcoming you back soon.

Best regards,

Karl Hala
Regional General Manager, Africa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed October 1, 2012 via mobile

If you're going to spend this much money on a hotel then you're better on staying at the Hilton. The rooms are not worth the money that you pay for it. The taxidrivers out front will charge you double then if you will walk out to the street. And the location is such that you can't walk anywhere here.
It was overall good but I wont' stay here again if simply for the location

  • Stayed August 2012
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Tonster007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarlHala, Regional General Manager, Africa at InterContinental Nairobi, responded to this review, October 4, 2012
Dear Tonster007,

Thank you for taking the time to write about your experience at the InterContinental Nairobi.
We value your comments and will look into the Taxi drivers issue.

We look forward to welcoming you back and suggest you try our new Deluxe wing for your next visit.

Regards

Karl Hala
Regional General Manager, Africa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Nairobi hotels
Hilton Nairobi
#28 of 164 in Nairobi
3.5 of 5 bubbles 1,150 reviews
Sarova Stanley
#7 of 164 in Nairobi
4.5 of 5 bubbles 1,075 reviews
Upper Hill Estate
Crowne Plaza Hotel Nairobi
Crowne Plaza Hotel Nairobi
#18 of 164 in Nairobi
4.0 of 5 bubbles 545 reviews
Show Prices
Show Prices
Show Prices
Fairmont The Norfolk
#6 of 164 in Nairobi
4.5 of 5 bubbles 925 reviews
Nairobi Serena Hotel
#3 of 164 in Nairobi
4.5 of 5 bubbles 850 reviews
Show Prices
Show Prices
Show Prices

Been to InterContinental Nairobi? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about InterContinental Nairobi

Property: InterContinental Nairobi
Address: City Hall Way | PO Box 30353, Nairobi 00200, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Casino Hotel in Nairobi
#12 Romantic Hotel in Nairobi
#21 Business Hotel in Nairobi
#21 Luxury Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Nairobi 5*
Number of rooms: 371
Official Description (provided by the hotel):
A haven in the city, this Nairobi hotel is ideally located for business, next to the Parliament building,walking distance to Kenyatta International Convention Centre and the government hub.This hotel is the ideal choice for discerning business travelers boasting an award winning Indian restaurant - Bhandini, a dine by the pool restaurant, coffee shop and bars.Explore attractions close to our hotel whether it is handmade African artifacts at Maasai market or the beautiful Nairobi National Park. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Priceline, Booking.com, Agoda and Hotels.com so you can book your InterContinental Nairobi reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Intercontinental Nairobi Hotel Nairobi
Nairobi Intercontinental

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing