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“Average for a reputable brand-name hotel chain” 3 of 5 stars
Review of InterContinental Nairobi

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InterContinental Nairobi
Ranked #19 of 156 Hotels in Nairobi
Jersey City, New Jersey
Level Contributor
160 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
“Average for a reputable brand-name hotel chain”
3 of 5 stars Reviewed January 29, 2012

The Intercontinental has average rooms (passable but not super-comfortable). Lighting in the rooms was really poor. Wifi and internet rates were exorbitant. ATM on premises as well as a couple of really overpriced shops. I felt safe walking around the surrounding Central Business District during the day although the area is mostly government offices with nothing in terms of restaurants or shops around. Taxis can be arranged to nearby attractions but for a premium price (but safer).

Check-in was incredibly slow both times (and when arriving in the middle of the night after flying 20 hours or after riding hours on bumpy roads, it wasn't exactly pleasing to wait so long to get to our rooms). Service was generally slow throughout the restaurant, baggage transfer and so forth. The main Terrace Restaurant actually had decent food and there's a pretty nice pool area to just hang out around. All in all, unless you're there on business, you're better off staying in one of the nicer suburbs closer to key Nairobi attractions and with more amenities close by.

Room Tip: Area around the hotel remains rather quiet overall, but when I had a room facing towards the street...
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  • Stayed January 2012, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank Rahul P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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833 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (193)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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  • Indonesian first
  • Italian first
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English first
New Delhi, India
Level Contributor
34 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed January 26, 2012

Like all chain hotels, Intercontinental offers impersonal hospitality, leaving no enduring impressions afterwards. The rooms facing the front are marginally better kept than those facing the back. Since it is in a busy part of the city, the nights may not be restful if you have got a room on the lower floors. The hotel swimming pool is actually an over-sized bath-tub, the surrounding lounge and patios are crowded in the evenings and on weekends. Quality of hotel staff below expectations per five star standards.
The hotel coffee shop serves over-priced brunches on weekends. The selection is extensive and includes local delicacies. The Indian restaurant, Bandhini, does serve good Indian food.

  • Stayed December 2011, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank Pathin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinental_10, Guest Relations Manager at InterContinental Nairobi, responded to this review, January 26, 2012
Dear Guest,
thank you for your detailed feedback, the time you spent sharing your recent experience and apologize for not having delivered consistently an up to your expectation in all areas.
We are happy to hear that our Indian Restaurant "Bandhini" and the variety of our buffets exceeded your expectation.
Personalizing our services on all levels is a key focus and we will certainly share your encouraging comments with our employees.
We are looking forward to welcoming you in Nairobi in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Level Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed January 24, 2012

I stayed at the Intercontinental in April 2011 and was pleasantly surprised by the service. it was clean and though dining in the hotel was expensive, the food quality was good. Though there was nothing special about the rooms they were of decent size and fairly comfortable. The presence of a casino is definitely a big plus in a city where you are advised not to venture out in the night alone. The pool side hasa nice ambience

  • Stayed April 2011, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank R0am_it
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth City, NC
Level Contributor
435 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 180 helpful votes
3 of 5 stars Reviewed January 21, 2012

We were finishing our African safari (Kenya and Tanzania) and this was our last night before flying home. Although the hotel is very secure (scanners upon entering the hotel) and the rooms are spacious and amenity-filled, the staff is less than amenable. When I tried to sign up for computer time at the business center, the attendant completely fouled up the transaction (as we discovered upon checkout, when we had been mistakenly charged for double the time I used). The attendant was also very unfriendly. On the other hand, breakfast was amazingly good: a huge variety of all food groups, even a good selection of packaged yogurts. We had dinner at the Indian restaurant there, which was also good. Rooms are large and also had A/C, which is sometimes rare in Kenya. You actually never need it, though.

  • Stayed January 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Grice-Fearing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinental_10, Guest Relations Manager at InterContinental Nairobi, responded to this review, January 26, 2012
Dear Guest,

we are happy to hear that your recent overall experience while staying at our hotel was pleasant.
We adressed your feedback on our Business Service Center to the team in order to review the current procedures and provide more consistent service in the future. We truly apologize for the inconvenience.
We hope you enjoyed your Safari through Kenia and Tanzania!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ATHENS
Level Contributor
38 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed January 21, 2012

The hotel is located at the Center of Nairobi, 20 minutes from the airport (without traffic) - it can go to two hours on a regular working day.

Unlike other world known hotels in Nairobi, this hotel keeps the standards hi.

Reception and lobby area are very pleasant and the same stands also for the pool area (although I would not recommend the pool for actually swimming).

The hotel has 4 reastauants with different cuisines and they all seem fine for Nairobi - although I tasted only one of them. I did not had the chance to taste breakfast though.

The rooms are spacious, well airconditioned and with warm atmosphere. The bathrooms are ok too. TV programs are quite rich and also Internet exists at the rooms but with low speed and at an extra pricing.

Overall I would recommend this hotel to everyone that needs a downtown hotel in Nairobi, however you have to take into consideration the expensive prices to the room rates and all extra services you might need.

Room Tip: all rooms are about the same.
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  • Stayed January 2012, traveled on business
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank gtsint
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed December 31, 2011

The rooms could do with an upgrade. Old TVs, in general the furniture looked old and in need of replacement, so did the bathroom. The food was good and the service acceptable.

  • Stayed December 2011, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank ajtraveller99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinental_10, Guest Relations Manager at InterContinental Nairobi, responded to this review, January 23, 2012
Dear reviewer, thank you for taking your time to share your recent experience while staying at our hotel. We are currently preparing for a major refurbishment of our Standard Rooms. This includes modern TV's. Our Superior Rooms have already been uplifted. We are happy to hear that you were pleased about our services. Hope we will be welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level Contributor
64 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed December 30, 2011

First the good points. Nice rooms with a good view over the city and parks from the front. Good club lounge with snacks available throughout the day being sufficient for a quick and light meal if required. Drinks included in the happy hour were international brands.
Now the not-so-good. Slow service (well, it is Africa, after all). The concierge service claims great knowledge of the city, but unfortunately they only tell you what they want. Needing a speedy checkout early in the morning we asked if we could check out, then have breakfast (which was included in our rate) - we were told 'no' as you have to sign for breakfast. A hotel of this standard should at least trust its clients or show a little goodwill. Aside from being deliberately short changed by staff ('sorry we don't have the correct change') on one occasion, I would recommend this place but suggest you investigate the nearby Hilton as well.

Room Tip: Ask for one on the front - they'll stick you in the back otherwise.
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  • Stayed December 2011, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank msmytravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinental_10, Guest Relations Manager at InterContinental Nairobi, responded to this review, January 23, 2012
Dear reviewer, first of all we are very happy to hear about your positive feedback.
We will take your valuable remarks to our service delivery into consideration, a delayed check out experience should not be a result of our internal ways of working. Surprisingly you mentioned the knowledge of our Concierge, which has been regularly highly recommended by other guests before. We will try to be even more diverse in gathering up to date information to pass on to our guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Nairobi

Property: InterContinental Nairobi
Address: City Hall Way | PO Box 30353, Nairobi 00200, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Casino Hotel in Nairobi
#12 Romantic Hotel in Nairobi
#18 Luxury Hotel in Nairobi
#21 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Nairobi 5*
Number of rooms: 371
Official Description (provided by the hotel):
InterContinental Nairobi has for years been an oasis of luxury for business travellers as well as those who want to experience the wonders of Africa. The Parliament buildings are a short stroll away, Kenyatta International Convention Centre is right next door and Nairobi National Park, Museum Hill and the Elephant Orphanage are within easy reach. ... more   less 
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Also Known As:
Intercontinental Nairobi Hotel Nairobi
Nairobi Intercontinental

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