My second stay of the year at this property, and I was hoping for a better experience than my previous stay (see previous review). On that occasion, despite an upgraded room, the aircon fid not work properly causing issues dueing my stay.
On this occasion I had flown overnight from London, worked on arrival, so by the time I arrived at the hotel at 6pm I was looking forward to a soak and a feed. Much to my chagrin, I was told that there were no rooms ready and that I would have to wait. I was not impressed and kicked off a little, at which stage a room was found. I am sorry, but check in time is 3pm, so there should be rooms available at 6pm when customers arrived.
Even more to my chagrin was the fact that when I entered the room (not upgraded this time), I was hit by heat like that found in sauna. Readers of my other reviews will know I have regular issues with air-con, but here it was definitely was not working. To be fair, when I logged the issue, it was fixed, but it should have been working to start with. My in room kettle was dead and did not work throughout the trip, despite my complaining about it.
The room was uninspiring. The upgraded rooms are nice, the regular ones not so. It was tired and the bathroom was compact and had seen far better days. Not great.
Also, beware the interent vouchers. You have to go to the business centre to buy them which is annoying if you are in your room pottering about doing work before bed. Do NOT buy 24 hour access, unless you are going to be connected for the entire 24 hours. The 3 and 6 hour vouchers are far better value and allow you to log in and out during the 24 hour period.
I ate each evening in the lobby bar area, which was fine. The food was tasty, may be not the cheapest, but tasty, and the lobby is also a great place to people watch.
This hotel is still OK, but needs to start bucking up its ideas - I fear it is becoming a touch complacent.
- Official Description (provided by the hotel):
- InterContinental Nairobi has for years been an oasis of luxury for business travellers as well as those who want to experience the wonders of Africa. The Parliament buildings are a short stroll away, Kenyatta International Convention Centre is right next door and Nairobi National Park, Museum Hill and the Elephant Orphanage are within easy reach. ... more less
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- Also Known As:
- Intercontinental Nairobi Hotel Nairobi
- Nairobi Intercontinental