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“Steamingly hot rooms” 3 of 5 stars
Review of InterContinental Nairobi

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InterContinental Nairobi
Ranked #19 of 156 Hotels in Nairobi
Haywards Heath
Level Contributor
135 reviews
129 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
“Steamingly hot rooms”
3 of 5 stars Reviewed June 17, 2011

A sudden trip to NBO saw me staying at the Intercon for one night. Location is in the middle of downtown, in the heart of the government district. The hotel is low rise and the lobby area and lobby bar presentable.

I ate lunch in the lobby bar and the food was tasty. Like most big name hotels, the food was expensive for what it was. Breakfast the folllowing morning was buffet style and very again expensive - and not as good quality in my view as the food I had eaten in the lobby bar.

The room was on the face of it very nice, although walking in to find a welcome letter and a spare key for someone other than myself was a bit perturbing. That resolved with reception, I could settle in. The bed linen was crisp, and the rooms had all the expected amenities. The only problem was the air conditioning, or lack thereof. There was a unit in the room, but it steadfastly refused to go any lower than 24.5'. Too hot. Despite a complaint to reception, when I came back from dinner at L'Osteria (recommended by the way), it was still 24.5'.

I hardly slept as a result. I only started to doze when I opened the window in the middle of the night, but that had the undesired effect of letting the mosquitoes in, and they proceded to feast upon me.

I've stayed here before and the stays have been fine, so I have not marked as low as I may have done as a result, but this stay was, unfortunately, disappointing.

  • Stayed June 2011, traveled on business
    • 3 of 5 stars
      Value
    • 1 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank David W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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836 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (193)
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English first
Oakland, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 16, 2011

When paying in excess of $200/night, I expect a room that has been updated sometime in the last 20 years. The room at the Intercontinental has stained carpet, coming up at the seams, two lamps with burnt out bulbs, a tv that doesn't work, chipped furniture, and a bathroom i'd expect to see in a 1960's non-updated house...

On the flip side - fantastic Indian restaurant, nice poolside atmosphere, great breakfast buffet, certainly secure... If I was willing to pay in excess of $300/night I would have been in one of their few updated rooms (the ones in the pics)... So I guess it's all about what you're willing to pay. Of course... I'm switching to a hotel for $120/night with updated rooms just a couple kilometers from here so...

  • Stayed June 2011, traveled on business
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank cjharmon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed June 13, 2011

I've stayed at the InterContinental Nairobi twice - once in an upgraded room that was beautifully appointed, once in a standard room that was clean and comfortable but somewhat Golden Girls living roomesque. The staff are fantastic - especially the concierge, the gift shop is pricey but full of beautiful things. The fancy Italian restaurant is a tad silly, but the Indian place is good, the breakfast is excellent and there's a pool bar. I've walked through the HIlton and the InterCon is much nicer. It's an easy walk to the Convention Center.

  • Stayed October 2010, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank pixiehermann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn, ny
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 13, 2011

We stayed here for two nights prior to embarking on a safari. The breakfast buffet was terrific and varied with many local dishes, fresh fruit, good baked goods. Rooms were large and well maintained. My only issue was that the hotel is located in a business area and everything closes down before 5PM. There was not even a place to buy a bottle of water after that time except for the hotel bar. On the plus side, there is a park right across the street which was full of local families on the Sunday we arrived. It was interesting walking through there and we enjoyed the attention of the local people who were curious about where we were from, etc.

  • Stayed May 2011, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank BraidsL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed June 8, 2011

We stayed at the Intercontinental on the 29th of May as well as on the 4th and 5th of June, 2001. The hotel is well located within the city and is walking distance from a mall as well as good eating joints. The coffee shop serves excellent buffet lunches and dinners and also has an authentic Indian restaurant. The hotel staff was helpful as we were travelling with two children and organised comfortable extra beds in the room.

Overall a very comfortable stay

  • Stayed June 2011, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank aggro1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kampala, Uganda
Level Contributor
320 reviews
163 hotel reviews
common_n_hotel_reviews_1bd8 242 helpful votes
5 of 5 stars Reviewed June 6, 2011

Upon a return from the Seychelles a week and a half ago I stayed my initial two nights at the Intercontinental Hotel before heading out on a short safari into the Rift Valley.
The evening arrival at the front desk was no problem as my room had been held, even in case of a delayed flight, but as Kenya Airways was spot on time it was the Nairobi traffic which delayed me in reaching the hotel.
I had requested 'my' suite on the 7th floor and it was presenting itself again at its 'Sunday best', fruit basket, a welcome letter from management and the bathrooms equipped with amenities of the finest pedigree.
Wireless internet is available but can be substituted via a dedicated wire solution available on BOTH desks in the bedroom and sitting room.
As a global luxury business brand the Intercontinental shows its class wherever one is found adn here in Africa the 'InterConti' is always a place to meet the who is who, dine in style with a choice of a half dozen restaurants or, and here is my favourite, use the 6th Floor Club Lounge which is open from early morning till very late at night.
A meeting room is available there, but should be booked through the lounge attendants for private meetings but there are otherwise enough tables to have a cup of tea, enjoy a quiet breakfast away from the bubbling crowd downstairs, have some snacks during the day and enjoy a Daily Happy Hour between 18.00 and 20.00 hrs.
I came a little late on my arrival day, courtesy of traffic, but still got some delicious canapees served from the little kitchen and a glass of chilled white wine ... very mindful the staff there are that it is service which matters to their guests and not bureaucratic application of time based templates.
It was another happy return and stay!

  • Stayed June 2011, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Safariafficionado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norddeutschland
Level Contributor
737 reviews
136 hotel reviews
common_n_hotel_reviews_1bd8 581 helpful votes
3 of 5 stars Reviewed June 3, 2011

We staid only one night in this Hotel so this review is not based on a broad experience. The hotel seems to be well secured, the staff was friendly and helpful (and efficient) the room we had was clean with the minibar missing. The big minus was the early morning gymnastic because of the too low shower. The room was what you expect from an interconti with the plus side that it was good isolated.

The hotel offers a nice pool and the breakfast offers a lot of choices and they even offer a lot of african items.

All in all nothing special but for one night nothing wrong as well.

  • Stayed March 2011, traveled as a couple
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Florian254
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about InterContinental Nairobi

Property: InterContinental Nairobi
Address: City Hall Way | PO Box 30353, Nairobi 00200, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Casino Hotel in Nairobi
#12 Romantic Hotel in Nairobi
#18 Luxury Hotel in Nairobi
#21 Business Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Nairobi 5*
Number of rooms: 371
Official Description (provided by the hotel):
InterContinental Nairobi has for years been an oasis of luxury for business travellers as well as those who want to experience the wonders of Africa. The Parliament buildings are a short stroll away, Kenyatta International Convention Centre is right next door and Nairobi National Park, Museum Hill and the Elephant Orphanage are within easy reach. ... more   less 
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Also Known As:
Intercontinental Nairobi Hotel Nairobi
Nairobi Intercontinental

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