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“SOUTHER SUN MAYFAIR, MUBANGA'S EXPERIENCE” 4 of 5 stars
Review of Southern Sun Mayfair Nairobi

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Southern Sun Mayfair Nairobi
Ranked #11 of 156 Hotels in Nairobi
Certificate of Excellence
Nairobi, Kenya
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“SOUTHER SUN MAYFAIR, MUBANGA'S EXPERIENCE”
4 of 5 stars Reviewed March 6, 2014

Generally staff were courteous and available whenever needed. i like the location as it in a generally peaceful environment and proximity to and from the airport was good without being held too much in the Nairobi Traffic. breakfast was incredible. the wifi might need some upgrading. there was good relaxing space by the two pool sides and good fitness centre.

  • Stayed March 2014, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
2 Thank Mubanga M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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744 reviews from our community

Traveler rating
    289
    332
    86
    32
    5
See reviews for
103
148
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380
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (128)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Singapore, Singapore
Level Contributor
840 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 937 helpful votes
3 of 5 stars Reviewed March 4, 2014 via mobile

The grounds are not huge but pleasant. Service is friendly and reasonably good. The breakfast spread is generous. The gym is small and a bit dated. The rooms are the weak link at this property: Old, extremely basic from all viewpoints, no water pressure even on the ground floor, AND with insects of various kinds flying around. This is the kind of room one would find at old Holiday Inn Express properties in the US, or old Novotel or even Ibis hotels in Europe.

Stayed March 2014, traveled on business
Helpful?
Thank Lam N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madrid, Spain
1 review
3 of 5 stars Reviewed March 2, 2014

The Bathrooms needs a renewal. Apart form that I had a good time and probably I will go back; I hope my considerations will be followed by some actions. I like the location because it´s close to everywhere.

  • Stayed February 2014, traveled on business
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
Thank Ignacio Vega M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed February 27, 2014

The location of the hotel was amidst lot of greenery surrounding the property. The room in which I was lodgeed was on the first floor overlooking the small fountain and a small garden in between the hexagon shaped hotel. The pool side are where breakfast was served was calm and serene and a perfect location to have a morning feast. variety was brilliant and will suit all taste buds...overall a good experience but at a high price...

  • Stayed February 2014, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
1 Thank Nikhilesh240574
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai
Level Contributor
84 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed February 27, 2014

Impressive Greenery inside the hotel...with a big sound from Toads in the night. It was fun to experience nature in the comfort of a Clean and Nice hotel. The well appointed breakfast on the side of swimming pool was so refreshing. Room opening to a lawn and outside sitting for a cup of tea was divine.

  • Stayed February 2014, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
1 Thank Vijay B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Addis Ababa, Ethiopia
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed February 24, 2014

Although service at the hotel is impressive and the grounds are pretty, I don't recommend it because I didn't get the basic night's sleep. There are no screens on the windows of my room, so I couldn't open them, or else mosquitos will enter- however, even though I left my windows closed, there were numerous mosquitos in my room when I came back from the office- so the windows or door must have been left open in my absence. I didn't use the insect spray because of all the human health hazards indicated on the can so I just tried to kill as many as possible. The room has no AC, although other rooms in the hotel do, so I turned on the overhead fan, both to cool down the room since I couldn't open the windows, and also to keep away the mosquitos as a I slept, since there was no bed net. However, the fan is very loud and old, and it doesn't have a low setting, only off or very high- so I was periodically woken up by the sound of it as well as by the strong wind it was creating, but when I turned it off, I got mosquito bites on my arms. Miserable and not good when you have a full day of work in front of you. Am not staying here again.

Room Tip: If you are staying here, insist on an AC unit and not a ground-floor room
See more room tips
  • Stayed February 2014, traveled on business
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
5 Thank Heather O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael P, Manager at Southern Sun Mayfair Nairobi, responded to this review, February 26, 2014
Thank you so much for your recent visit to Southern Sun Mayfair Nairobi and thank you for your valuable feedback.

We are most disappointed that you did not enjoy your stay with us and we extend our sincerest apologies to you. Your comments have been constructively communicated to our Housekeeping Department and corrective measures are currently under way. We have also added your feedback to your Personal Profile to ensure greater accuracy in the room allocation process.

We do hope that you will reconsider your decision not to return to Southern Sun Mayfair Nairobi and that we will have the opportunity of welcoming you back in the near future.

Best regards,
Michael Phillipson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kigali, Rwanda
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 16, 2014

I received v warm welcome, refresher juice at the arrival, fast fast service, orientation and accurate communication from the room to the reception. Immediate response to your need from the room after you call the reception.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Tsogo Sun Hotels

Helpful?
1 Thank Theodore M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Southern Sun Mayfair Nairobi

Property: Southern Sun Mayfair Nairobi
Address: Cnr. Parklands Road & Msapo Close, Parklands, Nairobi 00800, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Casino Hotel in Nairobi
#4 Family Hotel in Nairobi
#8 Business Hotel in Nairobi
#11 Luxury Hotel in Nairobi
#14 Romantic Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Southern Sun Mayfair Nairobi 4*
Number of rooms: 171
Official Description (provided by the hotel):
SOUTHERN SUN MAYFAIR IS ONE OF NAIROBI'S BEST KNOWN LANDMARKS THAT FIRST ENJOYED ITS HEYDAY IN 1940'S COLONIAL KENYA. IT HAS BEEN EXTENSIVELY REFURBISHED TO PROVIDE MODERN FACILITIES, YET RETAINS THE UNDERSTATED CHARM AND ELEGANCE OF YESTERYEAR. THE HOTEL IS SITUATED CLOSE TO THE CITY CENTRE AND ONLY 20KM FROM JOMO KENYATTA INTERNATIONAL AIRPORT. WE WELCOME GUESTS TO EXPERIENCE THE TRADITIONAL WARMTH AND HOSPITALITY FOR WHICH BOTH KENYA AND SOUTHERN SUN ARE RENOWNED. ... more   less 
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Also Known As:
Southern Sun Mayfair Nairobi Hotel Nairobi
Holiday Inn Nairobi
Nairobi Holiday Inn

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