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“Pleasant overnight stop in Nairobi” 4 of 5 bubbles
Review of Southern Sun Mayfair Nairobi

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Southern Sun Mayfair Nairobi
Ranked #10 of 161 Hotels in Nairobi
Certificate of Excellence
Johannesburg, South Africa
Level Contributor
39 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Pleasant overnight stop in Nairobi”
4 of 5 bubbles Reviewed December 11, 2013

We stayed at this hotel for one night en route to the Masai Mara. Very pleasant hotel to stay at. The rooms are a good size and very clean. The gardens are beautiful and the grounds are very well kept.
There is a Spur steakhouse in the hotel which makes it very convenient to grab something to eat if you are only saying 1 night.

The breakfast buffet is very good with a large variety of dishes.

Staff at the hotel are very friendly.

Quick transfer time of approx. 15-20 minutes to Wilson airport which is the airport you fly out of if you are flying to the Game areas of East Africa

Room Tip: Request a room overlooking the magnificent gardens. Rooms in the Man building close to Reception can...
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  • Stayed November 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Kirsten S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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783 reviews from our community

Traveler rating
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    5
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (136)
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English first
Washington DC, District of Columbia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed December 7, 2013

From what I understand Southern Sun Mayfair had its moments back in the day. However, these days it is charging high rates (we got a special for a $235/night single room), but the quality just doesn't warrant it. The service is good, that I will say. And the people are very kind. So my complaint is with ownership not making appropriate investments and approvements or lowering the price to meet the quality. There were lots of problems including a mattress that was literally higher on one side than the other. It clearly needs to be replaced. When I finally complained after the 4th day (I have a high patience level), they offered to replace the mattress, which I allowed them to do. It was appreciated, but it was also an old mattress. Also, out of the 6 mornings I have showered here, 3 were with lukewarm water and no water pressure. This morning it was barely coming out at all. I think the quality of a room can also be judged by the fact that they have cans of mosquito repellent next to the bed. The cardio machines in the gym (which are all set to a max of 20 minutes), are fine, but they blare the music so loud you can barely hear yourself think. Also halfway through my run on the treadmill today the pulled out some sort of toxic smelling floor varnish and started cleaning the floor. This was in the later afternoon/early evening. It was so bad it slowed my run, hindered my breathing until I finally cut my workout short. Finally, during the first half of my stay there was a massive leak in the hallway from the ceiling and they had plastic tarps covering the floor for a solid three days as water fell from above. I was surprised how long it took for it to be repaired.

I don't need the highest quality hotel-I work in development which means lots of nights in camping situations or without electricity and running water all together. But if I am going to stay in a hotel of this quality, then it should be reflected in the price. There are hotels that are FAR better (Serena, Boma, Crowne Plaza) that are similarly priced and are far higher quality. I also want to mention that while I was here, one of the people I was working with here had their laptop and ipad stolen from his room. The hotel replaced everything, but it shouldn't have happened in the first place.

Room Tip: I did hear that there is a "newer" wing. But I didn't see those rooms. My recommendati...
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  • Stayed December 2013, traveled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank WorkAroundWorld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brussels
Level Contributor
46 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed November 20, 2013

I stayed two nights here on a business trip and look forward to going back.
It's friendly, wifi works and is free.
It's beautiful - you wake up to a garden environment, not to a business hotel.
Breakfast is in patio setting - and it's very good.
Access is easy and traffic does not jam up in front of the hotel.
I never did figure out how to extract a decent flow of water from my shower, but it probably could have been solved by asking.
All in all - will request a room with a really good shower head next time but will certainly not want to stay elsewhere.

  • Stayed November 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank BlueDolphinBrussels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reus, Spain
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed November 19, 2013

What made this hotel stand out for me was the exceptional level of service. I had a bit of a problem and we required some assistance in organising a few things, the staff went over and above the call of duty. Particularly one of the receptionists called Rosemary, who really was the one of the most helpful and kind people I have ever encountered. I was really quite distressed and she really made me feel so much better, not in her job description I'm sure! I really couldn't thank her enough for her help. All of the staff are incredibly warm and friendly, and the addition of a bowl of sorbet on arrival was very welcome after a long and dusty drive.
The hotel itself feels very safe, if that is a feature you are looking for whilst staying in Nairobi. We stayed on two separate nights so stayed in two different standard rooms. Both rooms were clean, the beds were large and comfortable. One had a slightly newer bathroom. They were to a standard that you expect in a business hotel, not luxury, but clean and comfortable. The hotel itself was beautiful, with wonderful grounds, built in the colonial style, with some lovely lounges and incredibly quiet given it's location. The hotel boasts an absolutely fantastic breakfast, really one of the better breakfasts I have had, and definitely the best in Kenya I experienced. We ate lunch in the American style restaurant, which I wouldn't really recommend, it was below par I think.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ilovewham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed November 16, 2013

Great place to stay in Nairobi. Lovely colonial style hotel with beautiful gardens that are an oasis in the city. The rooms are nice if a little small and the staff are friendly. The breakfast is superb.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Rory C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal
Level Contributor
38 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed November 7, 2013

This was an excellent hotel. The room was spacious and clean and very quiet. The shower had hot water and pressure. The site is nice. The breakfast was incredibly good. I didn't try the pool but it looked nice. There was several meeting rooms. I recommend this hotel very much,

  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Joel L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Siem Reap, Cambodia
Level Contributor
174 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
4 of 5 bubbles Reviewed November 5, 2013

I've been a frequent guest at the Mayfair for a number of years now. In that time, it's hardly changed - which can only be a good thing. For high end Nairobi, this is great accommodation more so for its tranquil gardens in what is often a very hectic city. The hotel is not downtown which is a huge point in its favor. It's close to Westlands shopping district as well as a number of NGO and UN offices in the north and west of the city. It's always spotless and the staff are a great example of how well the Kenyan hospitality industry works. Ask for a room in one of the newer wings. Rooms in the old wing are a little small and a tad too close to the restaurant. Two lovely pools for a swim at the end of the day.

  • Stayed July 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Lily W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Southern Sun Mayfair Nairobi

Property: Southern Sun Mayfair Nairobi
Address: Cnr. Parklands Road & Msapo Close, Parklands, Nairobi 00800, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Casino Hotel in Nairobi
#4 Family Hotel in Nairobi
#8 Business Hotel in Nairobi
#10 Luxury Hotel in Nairobi
#14 Romantic Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Southern Sun Mayfair Nairobi 4*
Number of rooms: 171
Official Description (provided by the hotel):
SOUTHERN SUN MAYFAIR IS ONE OF NAIROBI'S BEST KNOWN LANDMARKS THAT FIRST ENJOYED ITS HEYDAY IN 1940'S COLONIAL KENYA. IT HAS BEEN EXTENSIVELY REFURBISHED TO PROVIDE MODERN FACILITIES, YET RETAINS THE UNDERSTATED CHARM AND ELEGANCE OF YESTERYEAR. THE HOTEL IS SITUATED CLOSE TO THE CITY CENTRE AND ONLY 20KM FROM JOMO KENYATTA INTERNATIONAL AIRPORT. WE WELCOME GUESTS TO EXPERIENCE THE TRADITIONAL WARMTH AND HOSPITALITY FOR WHICH BOTH KENYA AND SOUTHERN SUN ARE RENOWNED. ... more   less 
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Also Known As:
Southern Sun Mayfair Nairobi Hotel Nairobi
Holiday Inn Nairobi
Nairobi Holiday Inn

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