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“Part of a package” 4 of 5 bubbles
Review of Southern Sun Mayfair Nairobi

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Southern Sun Mayfair Nairobi
Ranked #10 of 161 Hotels in Nairobi
Certificate of Excellence
Melbourne, Australia
Level Contributor
37 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Part of a package”
4 of 5 bubbles Reviewed October 21, 2013

Stayed here as part of a package for a Kenyan Safari. Classical old place with a nice pool/bar area to relax in. Had adjoining rooms to accommodated kids which went well. Close to a great little craft market but not a whole lot else really.
I understand their rates might be a bit expensive though so stayed at alternative accommodation downtown at end of safari.

Room Tip: We had a ground floor room which presented no problems.
See more room tips
  • Stayed January 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Peter W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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787 reviews from our community

Traveler rating
    312
    346
    92
    32
    5
See reviews for
110
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403
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (136)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
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  • Any
English first
Rotterdam, The Netherlands
Level Contributor
131 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
3 of 5 bubbles Reviewed October 12, 2013

We stayed in this hotel a couple of times during our trip to Kenya – having booked with Kuoni we didn’t pay the price that was on the board behind the reception. If we had I think our review would be slightly less positive. I want to give this hotel good - between average and very good.

General look of the hotel, grounds and pools ( not including rooms) - 8/10
We had 2 days when we had tours either early or late in the day so we spend a couple of hours by the pool in the wonderful gardens of the hotel.

Breakfast buffet ( included in our rate) – 9/10
Best pancakes we have tasted this side of Paris! – Wide choice of everything

Staff - reception/restaurant – 8/10
Everyone is correct, friendly and willing to help. Lots of security around the hotel.

Oasis restaurant food – 9/10
The buffet was a good choice for about 21euro per person – good selection and tasty. Rather dubious looking women sitting at the bar opposite the restaurant. The entrance of the sports club is through the restaurant - a sweaty body comes by once in a while.

Rooms (based on 3 different ones) – 3/10
The rooms are nearly all noisy. We experienced 3. The least noisy was the room by the 2nd pool, or the side room upstairs (but with a view of the laundry entrance) – the worst room was by the frog pond – not because of the noise of the frogs – but the path which runs next to it from the restaurant to the reception. This is a very busy pathway – so not only noise from people walking and talking but also the load noise of suitcases with wheels from about 5 in the morning.
The décor is depressing – rather 70’s motel style.
Otherwise all rooms where very clean, tv worked, coffee and tea available in the room.

Free wifi – 10/10
It was described by Kuoni as a family hotel but it’s not – the main bulk of the customers are middle management business people from all over the world but mainly India and Africa. This does mean thought that the wifi was really good – everywhere in the hotel. Even by the 2nd pool.

We would recommend this hotel for those looking for a short stop over before going on Safari if you can get it a 4 star hotel rate but I definitely don’t think its worth the - I think I saw - 300 dollar per night rate.

Do consider though that if you need to get to the airport in the morning or afternoon - the traffic is horrendous due to the building of numerous new roads. This will take about 2 years to complete. From about 4 in the afternoon the whole city is gridlocked - it may take about 2 hours to get to the airport.

Room Tip: Sorry but nearly all rooms are noisy - avoid rooms on the street side, frog pool and near the restau...
See more room tips
  • Stayed October 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank GLJDavies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zanzibar
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed October 7, 2013

Southern Sun Mayfair a very nice beaitiful and a quiet place in parklands area.Rooms are very cozy and the gardens are just amazing with many Indineuos trees and Plants.
Breakfsat is more than enough for one to start the day for all you have to do in nairobi.Staff friendly and ample security outside and inside the hotel public areas.
Food is very good and all is prepared for you a la minute.Prompt service and a good management team.Thank you for the stay.Just watch out for the frog Choir at night.

  • Stayed September 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank SumaKiwengwa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omaha, Nebraska
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed October 4, 2013

This hotel wasn't too bad. The staff were very polite but there was one thing that stuck with me. When the staff person showed me to my room he stood at the door with a blank stare. There was a long moment of awkwardness before a dug through my pockets to try to find him a tip. The food was just ok and the check-out process was painless. The hotel also hooked us up with a safari at a reasonable price.

  • Stayed July 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Allen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stowmarket, United Kingdom
Level Contributor
101 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 bubbles Reviewed October 1, 2013

Only stayed one night here. It is expensive and the rooms are pretty dire - certainly not what is expected for the price. However the dinner (buffet at Oasis) was better than imagined as was the breakfast the following morning. The rooms need refurbishing then I would recommend.

Room Tip: Do not stay in a room overlooking the busy road
See more room tips
  • Stayed September 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Snipsy47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg, South Africa
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed September 25, 2013

Stayed for one night on a business trip to Nairobi before movinf to Sankara hotel. The hotel itself is beautiful and has beautiful architecture. However the rooms are terrible. Worthy of 2 star. Old linen and furniture. Bathrooms have old taps and I basically had a dribbling shower as there was no water pressure. What I did like however about the hotel was the food. The breakfast and dinner was excellent and probably the best food I had during my one week stay in Nairobi.

  • Stayed September 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Imraan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed September 17, 2013

Don't judge a book by it's cover. The interior of this sprawling hotel complex is very nicely appointed, beautiful manicured gardens and ponds, staff and professional and friendly. Two lovely pools and it appeared plenty of business amenities. Rooms are standard hotel size but very comfortable and quiet. We enjoyed a nice dinner and breakfast. Good wifi. Would recommend and stay here again. It is a true oasis of calm in what is the craziness and bustle of Nairobi.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Michelle H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Southern Sun Mayfair Nairobi

Property: Southern Sun Mayfair Nairobi
Address: Cnr. Parklands Road & Msapo Close, Parklands, Nairobi 00800, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Casino Hotel in Nairobi
#4 Family Hotel in Nairobi
#8 Business Hotel in Nairobi
#10 Luxury Hotel in Nairobi
#14 Romantic Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Southern Sun Mayfair Nairobi 4*
Number of rooms: 171
Official Description (provided by the hotel):
SOUTHERN SUN MAYFAIR IS ONE OF NAIROBI'S BEST KNOWN LANDMARKS THAT FIRST ENJOYED ITS HEYDAY IN 1940'S COLONIAL KENYA. IT HAS BEEN EXTENSIVELY REFURBISHED TO PROVIDE MODERN FACILITIES, YET RETAINS THE UNDERSTATED CHARM AND ELEGANCE OF YESTERYEAR. THE HOTEL IS SITUATED CLOSE TO THE CITY CENTRE AND ONLY 20KM FROM JOMO KENYATTA INTERNATIONAL AIRPORT. WE WELCOME GUESTS TO EXPERIENCE THE TRADITIONAL WARMTH AND HOSPITALITY FOR WHICH BOTH KENYA AND SOUTHERN SUN ARE RENOWNED. ... more   less 
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Also Known As:
Southern Sun Mayfair Nairobi Hotel Nairobi
Holiday Inn Nairobi
Nairobi Holiday Inn

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