We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
WINNER WONDERLAND
Win Big When You Book on TripAdvisor

“Ok could be better” 3 of 5 bubbles
Review of Southern Sun Mayfair Nairobi

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Southern Sun Mayfair Nairobi
Ranked #10 of 161 Hotels in Nairobi
Certificate of Excellence
London
Level Contributor
32 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Ok could be better”
3 of 5 bubbles Reviewed October 25, 2012

We stayed here for just three days prior to a safari. It definately has a transit hotel feel to it. It's very pretty to look at, the grounds are nice and the rooms a good size and faacilities all there.

The rooms are single glazed and we were unfortunate to be on the main pathway (315), we didn't realise the impact until about 5am on the first day when I thought people were in the room due to the noise. It's so loud it's very difficult to sleep beyond 5am - this was a real down side.

There are two swimming pools, the one at the restaurant is more for decoration but there is a pool at the back for swimming and lounging but the water is way too cold to be comfortable.

We used the beauty salon for mani and pedis and this was good. We also used the hotel casino, it's just the other side of the car park. It was good fun and very cheap so made a nice night out.

Finally, we found the reception staff pretty unhelpful. One evening we asked them for a restaurant recommendation. After looking blankly at us for a few minutes she rang the attached fast food restuarant to see if they knew anywhere! Really you don't have a book of recommendations?? This was typical of the service on reception we found.

Room Tip: Avoid anything on the path!
See more room tips
  • Stayed October 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank suelondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

780 reviews from our community

Traveler rating
    306
    345
    92
    32
    5
See reviews for
109
156
54
399
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (135)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Amsterdam, The Netherlands
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed October 22, 2012

Given Nairobi's shortage of reasonably rate comfortable rooms, I would rate this hotel as 'fair'. Small but clean, quiet and comfortable rooms. Pool is small and the water cold. Food was great and reasonably priced.

Room Tip: I like the garden facing rooms.
See more room tips
  • Stayed November 2011, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank PeterGiesen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amersham
Level Contributor
149 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
3 of 5 bubbles Reviewed October 20, 2012

I travel a great deal with my work and have the pleasure (?) to stay in many hotels - mainly for business purposes.

Plusses/Minuses:
The hotel has a good location and is generally quiet, although if you take a room adjacent to the fish pond beware - at night the noise from the 'frog chorus' is deafening! We were there for 5/6 nights and one of my colleagues was placed in a room overlooking the delivery bay (room 130) and was woken by delivery vans at 4:30 complete with whistling drivers. When they had finished it was time for the bin men to clear away the hotel's trash.

Poolside restaurant: good breakfast, good buffet at night - lots of choice for both carnivores and vegetarians. The BBQ beef is superb. However, charging KS: 600 for a piece of crumbly, old, and tasting like it's been sitting in a fridge for a few days Coffee and Walnut Cake is simply outrageous.

Wi-fi: I was without wifi for 3 days in my room (room 261). Everywhere else had it. To make personal Skype calls home I don't want to sit in reception! It seemed to take an eternity to fix.

Rooms are in need of investment and re-furbishment as they feel old and tired. The fabric/furniture quality here in comparison with other hotel properties of a similar rating isn't as good or stylish.

Staff are very friendly and warm, I was always greeted with a smile and a hello/Jambo wherever I went. Some of the staff have a propensity to say 'yes' to a guest request and then fail to deliver, we encountered this a few times. The bar staff in the restaurant need some training to spot customers sitting at a table and wanting service, we had to remind them several times that we existed. On one occasion despite there being 4 waiters hanging around the bar we had to collect our own drinks which had been sitting there for several minutes - completely ignored by the staff who were chatting!

With some basic improvements in decor and some service tweaks this hotel would warrant a 4 or 5 rating.

Room Tip: Stay clear of the pond area rooms and rooms 129/130/132 as they are directly over the delivery drive...
See more room tips
  • Stayed October 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Corporatedrama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hobart
Level Contributor
63 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed October 14, 2012

According to the printed hotel blurb in the rooms, the hotel has gone through a few lives since originally opening in the 1940's and for a while operating as a private university.

The note from the GM on arrival acknowledges that the rooms are undergoing refurbishment and whilst they are clean and comfortable there is still work to be done. Nairobi was cool at night so aircon was not an issue and everything worked well.

The staff, from arrival through security, reception, room service, the poolside bar and restaurant, business lounge and business centre are friendly and efficient.

Security in Nairobi is a big issue, this hotel is located in the Parklands suburb just to the west of the CBD and offers a nice garden environment surrounded by secure perimeter walls and fences. There is a large shopping centre just 5 minutes walk away which appeared to be a quite safe walk during daylight. At night, taxis are cheap and plentiful.

Nairobi hotels are quite expensive for accommodation, but I was quite surprised at the very reasonable costs of food and beverage. My room rate included breakfast that consisted of a very wide choice, beautifully cooked and served in a friendly manner.

I had no problems with free wi-fi and the staff offered an additional voucher for my iphone.

The really nice part of this experience is the garden setting in the middle of a chaotic, traffic congested city.

  • Stayed October 2012, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank HobartResident
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dhaka City, Bangladesh
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed October 10, 2012

while the grounds and buildings are absolutely beautiful and a great introduction to Nairobi if its your first time, the rooms and the business services are lacking-including the internet connectivity and this has been the case the past few times I have stayed there.
It is one of the few kid friendly hotels in Nairobi that is still within walking distance to malls, they have great food and the staff is very friendly and helpful.

  • Stayed July 2012
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ehmjae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed October 9, 2012

My wife and I spent one night at this hotel at the beginning of our honeymoon. We were looking for a good nights rest before a safari trip but ended up not sleeping much at all. The hotel grounds were beautiful and the staff were very kind.

We were shown to our room and that's where the disappointment started. The room looked pretty beat up and in need of some TLC. It had a pretty bad smell as if a quick coat of paint had been applied to a heavily smoked-in room. My wife immediately asked me to go exchange the room but I made the mistake not to pursue it, we were exhausted from our travels and just wanted to sleep. Looking back, I should have asked for a different room, I'm sure they would have helped us out. My wife was able to fall asleep while I prepared the luggage for the next day. While she slept, I encountered a nasty white worm(?) crawling up the wall. If she would have seen it, that would have been the end of our stay there. I didn't mention the worm until we left but I told her that I did take care of it so it wouldn't follow us in our travels.

Other than the room experience, the hotel had great service at the restaurants and the food was good as well. If they can clean the rooms up this would be a very nice hotel.

  • Stayed August 2012, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank mdnp v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ipswich, United Kingdom
Level Contributor
39 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed October 7, 2012

Stayed here 1 night before and 1 after safari. It is a lovely hotel, friendly staff and good breakfast. I wished we had booked our last 3 nights here too. There are 2 pools to chose from, one being very quiet and one by the restaurant. I highly recommend.....

  • Stayed September 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank ldc63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Nairobi hotels
0.6 mi away
Villa Rosa Kempinski Nairobi
1.2 mi away
Fairmont The Norfolk
Fairmont The Norfolk
#4 of 161 in Nairobi
4.5 of 5 bubbles 878 reviews
0.4 mi away
Sankara Nairobi
Sankara Nairobi
#11 of 161 in Nairobi
4.5 of 5 bubbles 771 reviews
Show Prices
Show Prices
Show Prices
0.5 mi away
DusitD2 Nairobi
DusitD2 Nairobi
#12 of 161 in Nairobi
4.5 of 5 bubbles 332 reviews
1.8 mi away
Sarova Stanley
Sarova Stanley
#8 of 161 in Nairobi
4.5 of 5 bubbles 1,015 reviews
2.0 mi away
Fairview Hotel
Fairview Hotel
#5 of 161 in Nairobi
4.5 of 5 bubbles 1,182 reviews
Show Prices
Show Prices
Show Prices

Been to Southern Sun Mayfair Nairobi? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Southern Sun Mayfair Nairobi

Property: Southern Sun Mayfair Nairobi
Address: Cnr. Parklands Road & Msapo Close, Parklands, Nairobi 00800, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Casino Hotel in Nairobi
#4 Family Hotel in Nairobi
#8 Business Hotel in Nairobi
#10 Luxury Hotel in Nairobi
#14 Romantic Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Southern Sun Mayfair Nairobi 4*
Number of rooms: 171
Official Description (provided by the hotel):
SOUTHERN SUN MAYFAIR IS ONE OF NAIROBI'S BEST KNOWN LANDMARKS THAT FIRST ENJOYED ITS HEYDAY IN 1940'S COLONIAL KENYA. IT HAS BEEN EXTENSIVELY REFURBISHED TO PROVIDE MODERN FACILITIES, YET RETAINS THE UNDERSTATED CHARM AND ELEGANCE OF YESTERYEAR. THE HOTEL IS SITUATED CLOSE TO THE CITY CENTRE AND ONLY 20KM FROM JOMO KENYATTA INTERNATIONAL AIRPORT. WE WELCOME GUESTS TO EXPERIENCE THE TRADITIONAL WARMTH AND HOSPITALITY FOR WHICH BOTH KENYA AND SOUTHERN SUN ARE RENOWNED. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Orbitz, TripOnline SA, Travelocity, Priceline, Odigeo and HotelTravel.com so you can book your Southern Sun Mayfair Nairobi reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Southern Sun Mayfair Nairobi Hotel Nairobi
Holiday Inn Nairobi
Nairobi Holiday Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing