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“Just Great!” 5 of 5 bubbles
Review of Southern Sun Mayfair Nairobi

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Southern Sun Mayfair Nairobi
Ranked #10 of 161 Hotels in Nairobi
Certificate of Excellence
Australia
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Just Great!”
5 of 5 bubbles Reviewed October 1, 2012

My wife an I stayed here for 3 nights. When we arrived the reception staff were happy and helpful - right from the entrance to checkin - most accommodating. We were given a lovely room on the first floor with a private balcony. It is a very relaxing and peacful place, well laid out and has most immaculate lush gardens and fish ponds tastefully designed as you walk around the grounds. Both pools were clean and inviting. All the staff were interested in our stay and very keen to assist with advising and arranging site seeing tours. The room was large, clean and really comfortable - no problems whatsoever. The restaurant has a great selection for both breakfast and dinner and the pastry chef and egg chef were efficient and amazing - really nice food. Although there seemed to be a lot of local business conventions, meetings etc taking place we felt we were treated as privileged guests and did not feel isolated by the general 'hum' as people moved about. They have a small but crammed gift shop that has great staff and 'good value' items - I bought a couple of nice shirts that I saw no where else in my travels. We felt safe and comfortable here - it was one of the best choice hotels we booked on the strength of Trip Advisor and friends recommendations and I can recommend this Hotel with confidence.

Room Tip: Ask reception what room facilities you want
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank AustraliaBeachbum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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780 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (135)
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English first
Dar es Salaam, Dar es Salaam, Tanzania
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed October 1, 2012

A good business hotel in the sense that you have the quiet space to work and the facilities to hold meetings within the hotel. A decent level of privacy if its necessary for your work. I had issues with internet connectivity throughout my stay, which is bad for business.

I found the service at the Oasis rather slow and the hotel grounds are rather expansive making room service even slower. Service at the Spur restaurant was much faster and the quality of food much better than Oasis, even though neither are memorable.

Room Tip: Choose a room towards the front of the hotel, they seem better furnished or recently refirbished. Av...
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  • Stayed September 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Teweli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bournemouth, United Kingdom
Level Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed September 24, 2012

We stayed here for the night immediately before, and after our safari. A colonial style hotel, with a tranquil atmosphere. After our overnight flight we wanted to get a few hours sleep, unfortunately only one of our rooms were ready, so we had to wait over an hour before we could get to our rooms. We were astounded when we got to our rooms - it looked like giant marshmallows for pillows, they were incredibly comfortable.
We ate at the restaurant by the pool for each of our meals, and the food was delicious. I was most impressed that the lunchtime waitress remembered what we had ordered and enjoyed when we returned a week later. All of our meals here were good, though more expensive than we had anticipated.
The grounds were beautiful, I particularly liked the fact that many of the trees had labels with Latin and common names of the trees on them. We didn't find the frogs troublesome, in fact it was one of the quirky elements we enjoyed. The area around the pools had building work in progress, so there was some noise here. Our second room overlooked the main road, but we were not troubled by noise (maybe because we were so tired?)
We had been told that there was free wifi in the business centre (we wanted to inform family we'd arrived safely), but when we asked at the business centre, we were told there was a charge. Surely guests should have free wifi, even if it's only for a limited time?
We didn't venture outside of the hotel as we were there such a short time, so cannot comment on this aspect

  • Stayed August 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Followyourdreams342
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
52 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed September 24, 2012

Stayed here on a recent business trip. The hotel was chosen by staff from my organisation as it is just across the road from the office and I am very grateful for that! The hotel is very well laid out, with beautiful gardens, 2 pools and a large restaurant. Staff are incredibly friendly and helpful, with service always prompt and efficient. The rooms are a good size with excellent facilities. Breakfast buffet great and a la carte dining also good. The location is away from the centre of Nairobi, but is safe and there are a number of large malls and a curio market within easy walking distance. Be sure to chose a room away from the pools as any noise tends to be concentrated in those areas.

Room Tip: Ask for a room in the block near reception - these rooms are quieter than those close to the pool.
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  • Stayed September 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank goonertraveller2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
46 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed September 11, 2012

We stayed at the hotel for just one night while transitioning from one safari to another.
Mayfair has the most friendly staff of any of the six hotels and lodges we stayed at in Kenya. Colleen, in particular, was extremely helpful and prompt in getting our room changed because the one we were initially allocated had been freshly painted.
The rooms were comfortable, the breakfast buffet was top class.
We wish we could have spent more time there.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Visphot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dorset uk
Level Contributor
60 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 bubbles Reviewed September 4, 2012

Stayed here one night at the start of our Safari and two nights again at the end. The location isn't great with a tiny front entrance with security everywhere and in a poorer, run down part of the city.
Our room was ok except the ancient putty glazed windows which let all the traffic noise in.
Breakfasts were varied with just about all you could want but staff were a little slow.
We had meals in the Spur restaurant which were a good size, desserts were good too.
There are two outdoor pools but never tried either due to the cool weather. One is surrounded by trees and shrubs with loungers, the other is by the restaurant with just chairs, no good. for lounging. Staff were very friendly and there were a lot of them. If you like birds there are plenty, Hornbills, Sunbirds, Weavers and more. There is building work going on on two side of the hotel which was quite noisy while sitting by the pool.
We did go out for a walk to a mall but felt very uncomfortable, after that we used taxis.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank hargrave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenixville, Pennsylvania
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed September 4, 2012

I have stayed in this hotel three times usually for thirty days at a time for work. The hotel is among the best at which I have stayed. The staff is most welcoming. It starts at the top, the hotel manager Paul and goes to the lowest level employee. Even the security guards, employed by an outside firm, are a cut above what you find in Nairobi.
The gym is a little small. However, there is not much else to say negative about the entire property. The restaurant offers a buffet and a menu. The rooms are immaculate and the common areas of the hotel are maintained to a very high standard.
The layout of the hotel with its many wings and low (two story) design make it a very safe and secure place. The location is much better than being in the congestion of downtown Nairobi. Shopping and dining are convenient to the hotel in that there is a modern mall within a ten minute walk. Very difficult place to leave.

Room Tip: Try to get a room facing the restaurant/swimming pool. If your room is on the other side, (facing re...
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  • Stayed August 2012, traveled on business
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Concierge5790
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Southern Sun Mayfair Nairobi

Property: Southern Sun Mayfair Nairobi
Address: Cnr. Parklands Road & Msapo Close, Parklands, Nairobi 00800, Kenya
Phone Number:
Location: Kenya > Nairobi
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Casino Hotel in Nairobi
#4 Family Hotel in Nairobi
#8 Business Hotel in Nairobi
#10 Luxury Hotel in Nairobi
#14 Romantic Hotel in Nairobi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Southern Sun Mayfair Nairobi 4*
Number of rooms: 171
Official Description (provided by the hotel):
SOUTHERN SUN MAYFAIR IS ONE OF NAIROBI'S BEST KNOWN LANDMARKS THAT FIRST ENJOYED ITS HEYDAY IN 1940'S COLONIAL KENYA. IT HAS BEEN EXTENSIVELY REFURBISHED TO PROVIDE MODERN FACILITIES, YET RETAINS THE UNDERSTATED CHARM AND ELEGANCE OF YESTERYEAR. THE HOTEL IS SITUATED CLOSE TO THE CITY CENTRE AND ONLY 20KM FROM JOMO KENYATTA INTERNATIONAL AIRPORT. WE WELCOME GUESTS TO EXPERIENCE THE TRADITIONAL WARMTH AND HOSPITALITY FOR WHICH BOTH KENYA AND SOUTHERN SUN ARE RENOWNED. ... more   less 
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Also Known As:
Southern Sun Mayfair Nairobi Hotel Nairobi
Holiday Inn Nairobi
Nairobi Holiday Inn

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