We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

“Beautiful grounds but poor service” 2 of 5 stars
Review of Oak Place Conference & Training Centre

We can't find prices for this accommodation
Our online travel partners don't provide prices for this accommodation, but we can search other options in Nairobi
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Oak Place Conference & Training Centre
Save
You added Oak Place Conference & Training Centre to your Saves list
Ranked #67 of 185 Specialty Lodging in Nairobi
Nairobi, Kenya
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Beautiful grounds but poor service”
2 of 5 stars Reviewed August 22, 2013

Attending a conference and I am very disappointed with the establishment. Conference toilets were dirty and only cleaned after tea break. No hand towels or drier provided in the toilets. Staff were unhelpful and unprepared for us over lunch break. Asked for butter to accompany the bread roll but none was served. Few fruits provided as dessert. Grounds are beautiful but the management has to train its staff.

  • Stayed August 2013, traveled on business
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank Wakesho254
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

43 reviews from our community

Traveler rating
    10
    14
    9
    8
    2
See reviews for
8
4
2
17
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
South B, Nairobi, Kenya
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 18, 2013

Very calm, VERY VERY beautiful place. Very Relaxing. I loved it. It has a fantastic & awesome atmosphere, a lovely restaurant, food is great, location is just AMAZING!!! I LOVED IT!! This is my default hideout location from now on.

  • Stayed August 2013, traveled with friends
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Kevin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trondheim
Level Contributor
48 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
5 of 5 stars Reviewed August 16, 2013

We were here for one night on our way to mombasa. We fell in love with the place. The staff was friendly and helpful. We also enjoyed our breakfast in the morning.

We were a family of three and we found the room spacious and clean. The hotel is situated on a vast huge ground that is kept clean and well trimmed.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Machoman6363
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
Level Contributor
122 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed February 25, 2013

Oak Place is in an ideal location away from the hustle and bustle of the city center. The environment is quiet with lots of fresh air, and you will appreciate this after being the city, which is polluted and dirty. Oak Place is very spacious with amazing landscape.

The cottages are just amazing considering the rates, which are pretty reasonable. The furnishings in the room are contemporary and they complement the hardwood floor. The bed is very comfortable. The room is good-sized and very clean with a small safe (which fits your wallet and other small items but I couldn't fit in my laptop), an iron box (a lot of hotels in Kenya do not have this), and a mini-fridge. The bathroom is clean and there is hot water.

A downside to this otherwise wonderful venue is their room service and restaurant service. I'll start with the restaurant. The ambiance is OK, but that might be that there weren't very many people in the restaurant at the time. My only issue is the menu - they did not have very many things available as listed on the menu, and unfortunately, I have experienced this at a number of restaurants in Kenya. I'm not sure if some of the food items are put on there just to make the menu look appealing or if the restaurant genuinely has run out of ALL this stuff. Either way, that is not how a restaurant should operate!

Now to the room service. It took getting a hold of three people and a time frame of an hour to just get a menu brought to our room so that we could order our dinner. Of course, what we wanted was not available, for example sandwiches, and so we ended up eating the exact same thing we had the night before.

Other than the restaurant and room service, I would recommend Oak Place. If they addressed the mentioned issues this place would be a great local getaway!!!!!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank alkenya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Nairobi Area, Kenya
Level Contributor
62 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed January 23, 2013

Oak place has indeed established herself as a training, conferencing and weddings venue. The greenery and artistic landscapes is indeed panoramic. The location does not favor them though as its abit tucked in within a residential area and failure to advertise or announce their brand is at the least myopic...seems even the immediate neighbors do not know of the fantastic facility...That is neither here nor there though...my greatest concern is with their food...their alarcate menu though sounding sophisticated is really wanting...the executive chef can do much much better...besides, serving cold food on the three occasions that i visited is your last nail to an otherwise awful culinary experience to an otherwise well decorated and beautiful venue...they can also do better with piped music!!!! Not the PA system mounted within the fine dining section..

  • Stayed January 2013
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank DominicM969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johannesburg, South Africa
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed October 11, 2012

First time in Kenya and wasn't sure what to expect. Oak Place is absolutely gorgeous, service is great and staff are absolutely wonderful! My only criticism would be that the restaurant may need an upgrade if they want visitors to return but having said that, I would return anyway ad any lack of quality is made up for with the friendliness, enthusiasm and hospitality of the staff and all Kenyans we met here. Great conference venue and for weddings as well!

PS. Mosquitos are an issue irrespective if where you stay so just make sure you bring lots of mosquito repellant - mosquito nets are provided.

Room Tip: Any of the rooms are great!
See more room tips
  • Stayed October 2012, traveled on business
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Shona K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed June 21, 2012

Oak Place is located off Kiambu road, along Ridgeway’s Garden Estate Road opposite Oak Lane Nairobi Kenya near the Windsor Golf and country Club. From the capital city it is Just a 30-minute drive from the city center, from the airport you can use the bypass to the Windsor round about take first left turn the second left turn leads you to the gate.
I liked everything about Oak place. It is located on one of Nairobi quietest and reclusive countryside suburbs. Their beautiful well maintained lawns and gardens, warm reception clean and beautiful clean cottages, the beds are comfortable and have mosquito nets. There was an iron which I did not use but I confirmed it was working, hot water in the shower. The food was Excellent! Very well prepared tasty and very friendly waiters.
Their flower garden was the best for me. They have the most creative way of keeping you engaged. I could not help laughing alone. There are these carvings of shoes human heads used as flower vases and the funniest is the smiling mouth on the walls. Its worth trying when around Nairobi. Their prices are fair and their services excellent.

  • Stayed June 2012, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
3 Thank Cwventures
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Nairobi hotels
Safari Park Hotel
#21 of 156 in Nairobi
4.0 of 5 stars 504 reviews
Sportsview Hotel
#88 of 156 in Nairobi
3.5 of 5 stars 13 reviews
Hotel LaMada
#85 of 156 in Nairobi
4.0 of 5 stars 10 reviews
Show Prices
Show Prices
Show Prices
The Bedelle
#32 of 156 in Nairobi
5.0 of 5 stars 36 reviews
Highridge
Tribe Hotel
Tribe Hotel
#8 of 156 in Nairobi
4.5 of 5 stars 720 reviews
Show Prices
Show Prices
Show Prices

Been to Oak Place Conference & Training Centre? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Oak Place Conference & Training Centre

Property: Oak Place Conference & Training Centre
Address: Ridgeways, Off Garden Estate road | opposite Oak Lane, Nairobi, Kenya
Location: Kenya > Nairobi
Hotel Style:
Ranked #67 of 185 Specialty Lodging in Nairobi
Number of rooms: 24

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing