A friend and I stayed at the Meltonia Luxury Suites in Nairobi for the weekend. We each had a one bedroom studio which are very well appointed and when I first saw them I thought it was a real find: spacious, includes a kitchen and sitting room, well furnished, flat screen TV and WiFi.
However a problem arose when I locked my valuables into the safe and it would not unlock (on the first night when we had just arrived). I immediately reported it to reception. They explained they don't keep the keys at the apartments. Fair enough! In fact, a good practice. They would fix it in the morning. No problem there was nothing I needed straight away. We were still in at the apartments until 11am - no sign of the key for my safe. I get back in the late afternoon around 5pm - no sign of the key for my safe. I insist that the young man on the reception call his boss, who states the keys will be at the apartments by 7pm. My friend and I wished to go out for dinner and we did not wish to be late as we had a very early start the following morning. So I insist on speaking to the boss who says "it's not our fault you forgot the code you used..." Firstly I'm not senile. It was immediately after I closed the safe that I attempted to open it again. Secondly I always use the exact same code for every hotel safe and I travel with reasonable frequency. It is unforgettable because it is the four numbers of my birthday and one of my son's birthdays. I also use the same number for my frequent flyer account and used it with success to open the account that next day to ensure I hadn't forgotten it. "The boss" was in fact quite rude, raised her voice to me and talked over the top of me when I tried to speak.
So if you are sure you can have a problem free stay or if you don't mind poor service from rude bosses, then stay at these apartments. Otherwise I would advise you look elsewhere for your accommodation in Nairobi. One other thing, I was never able to access the wifi and everyone just kept saying "Ï don't understand".
- Official Description (provided by the hotel):
- Meltonia Luxury Suites is one of the most desirable apartment suites to be in Nairobi. Combining exquisitely refurbished interiors and a fantastic location, this stunning studio and one bedroom flat apartment offers high-quality fixtures. Located in a prime location, near the Yaya Centre and Mall on Kindaruma Road- Nairobi, Meltonia will offer you an atmosphere of tranquility. The trendy rooms are very inviting and secure with their own security intercom phones and panic buttons. Meltonia Luxury Suites has everything you may need for you to feel right at home. An exceptional 3rd floor apartment found within this sought after 24 hour master development boasting a high specification interior and modern features, located on this quiet residential street. Comprising a swimming pool, mini bar and restaurant with Lounge, separate fully fitted kitchen, master bedroom with en-suite shower room and a beautiful balcony. ... more less
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