I will start off by saying that this review is based on the service provided by Lion Trails prior to booking a trip as for personal reasons I was unable to go on tour with them.
I am a man of details and usually tend to push people's patience as I ask a lot of questions and need a lot of information to feel secure and comfortable. I have booked with private, local operators in many countries and I have to say, Bernard was by far the best I've dealt with.
Right from the get-go he was prompt and professional and over the course of 40 back-and-forth emails I sent him, his level of service did not waver in the least. The amount of details he provided, the transparency of his answers showed how honestly he runs the company and I felt very comfortable going with him and his company.
Unfortunately as I mentioned earlier, for personal reasons I was unable to go on tour with them and when I let him know he was professional to the last. He was not curt or rude about all the time he had invested answering my questions with long, detailed emails and instead he was empathetic to my situation. Could not ask for better service than that.
One thing I do know is in the future when I can make it out, I will have no hesitation booking with Bernard and Lion Trail Safaris!