My family arrived in Nairobi from Ethiopia, so we were hoping for more of an upgrade in living environment. While the customer service was excellent by Alice at the front desk and the Chef who cooked the excellent breakfast, the overall condition of the "hotel" was average at best. The good news is that the price per room is fairly reasonable, especially since it includes breakfast.
In the three rooms that we booked, two of them had a shared bathroom which was fine except that we didn't know that you need to turn on the "hot water switch" to get the hot water to work. The shared bathroom also needs to be updated.
In the two rooms with a shared bathroom, both of them had an electric wire hanging down in the middle of the room with an exposed light bulb on the wire. In the house that we rented, the furnishing were much nicer and includes a living room and kitchen. However, we could not get the hot water to work even after clicking the hot water button.
The breakfasts were excellent and the Chef worked to get exactly what we ordered and at the time requested. The room for the breakfasts is very nice and has a sitting area and TV in it.
The area around the "hotel" (it is really just a couple of houses converted to a hotel) is well-landscaped and there is a small waterfall and a pool in the property. The hotel is surrounded by a wall and metal gate and has a guard, so we felt safe. The sorrounding area is a neighborhood. The hotel is about a 30 minutes drive from the airport, which can be longer if Nairobi traffic is bad (which it regularly is).
Overall we really appreciated the customer service, but the facilties weren't at a level currently that we would stay there again.
- Official Description (provided by the hotel):
- Eden Gardens is situated in a homely lush garden in the heart of Lavington just 6km from the centre of one of Africa’s most vibrant capital cities, Nairobi. Eden Gardens is a small haven of peace, intimacy and tranquility. With only 5 rooms, it is more than a home away from home.Whether you’re in Nairobi for a night or a month, Eden Gardens has something to suit your needs.Try us. If you like the sound of birds, wind in the trees, and green lawns with a river running by, yet you need to be close to the action, then Eden Gardens is for you. Conveniently located in the Lavington suburb of Nairobi, Eden Gardens has easy access to the major highways and is less than 2 minutes from James Gichuru Road. What's more, the Lavington Shopping Centre is within walking distance where there is access to banks, hairdressers and a supermarket. ... more less
- Reservation Options:
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